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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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April 01, 2020

Great Service From bring in the car to picking it up was professional and exceptional. Repairs that were needed fully explained to me and made in a day. I wouldn’ More

by Bobt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

Mercedes-Benz of Henderson responded

Hello. Our team was pleased to read that you found our dealership to be the most professional! We take great pride in serving our guests well and we are grateful to have earned your business We look forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

March 31, 2020

Will Bane was great & answered all my questions in a timely manner. He went above & beyond for my wife & I. We will definitely be back to work with him again! More

by Benzfamilyoffour
Recommend Dealer
Yes
Employees Worked With
Jesse Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thank you for allowing us the opportunity to serve you! Our team at Mercedes-Benz of Henderson is beyond happy to know Will provided you and your wife with an exceptional and informative service experience. Our service team looks forward to working with you at your next scheduled visit. All the Best, Your Friends and Family at Mercedes-Benz of Henderson

March 29, 2020

Good fast and reliable, great staff all around very friendly and helpful Eric is as always a pleasure to work with always concise and courteous More

by Mlacter
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know names but staff at drop off and pick up are extremely nice and helpful
Mar 30, 2020 -

Mercedes-Benz of Henderson responded

Hello, We greatly appreciate you taking the time to post your 5-star review! Thank you for allowing us the opportunity to earn your business! Our team is looking forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

March 29, 2020

Battery problems again. I had the vehicle in several times over the past year for little things not working right. Finally Will was able to get to the main problem and get i More

by Linda D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2020 -

Mercedes-Benz of Henderson responded

Hi Linda, All of us are delighted to hear about your 5 star service experience with Will! We truly appreciate your business and kind words. All the best, Your Friends and Family at Mercedes-Benz of Henderson

March 28, 2020

Dave knows Sprinters! We live full-time in our converted Sprinter, servicing it all over the country - this was BY FAR the best service experience we've had over our 80k mi More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2020 -

Mercedes-Benz of Henderson responded

Hello Linda, The team at Mercedes-Benz of Henderson strives to provide each guest with an exceptional service experience. Our team was beyond happy to read that Dave has always been helpful, knowledgeable, and assisted you with your sprinter van! Glad to hear that we were able to get your van in tip-top shape and get you back on the road safely. Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

March 26, 2020

Service did what it took to get everything fixed I had a couple issues with suspension and motor mounts and Emilio got it taken care of for me. I later had some additional suspension issues that More

by robertadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Sepulveda
Mar 27, 2020 -

Mercedes-Benz of Henderson responded

Hi Robert, Thank you for sharing your 5 star service experience with Emilio! Our team is happy to hear that everything was taking care of during your recent service. Best, Your Friends and Family at Mercedes-Benz of Henderson

March 26, 2020

The attention and service given to me was excellent I will be bringing my vehicle back there again and I know he service is right on More

by larryhannon
Recommend Dealer
Yes
Employees Worked With
Marvin Edwards
Mar 27, 2020 -

Mercedes-Benz of Henderson responded

Hi Larry, Thank you for the 5 star rating and sharing your outstanding experience! Our team looks forward serving you again! Best, Your Friends and Family at Mercedes-Benz of Henderson

March 24, 2020

Service B This dealership offered to pick up our Mercedes, perform the Service B, wash the car and return it to our residence thereby enabling us to continue an More

by Dr. Bob of Art
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Long Alexander, Technician
Mar 24, 2020 -

Mercedes-Benz of Henderson responded

Hi Bob, Thank you for this incredible 5 star review on your recent service experience with Erik! Our team greatly appreciates you business and your kind words. We look forward to seeing you again. Best, Your Friends and Family at Mercedes-Benz of Henderson

March 22, 2020

LOVE this dealership! Everyone from Johnny who originally sold it to me to Dave Leslie who took care of me in service yesterday have been exceptional! The car was ready when they said it would be and beautif More

by mel_hacker
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Lee Tillman
Mar 23, 2020 -

Mercedes-Benz of Henderson responded

Hi Mel, Thank you for this incredible shout out to Johnny and Dave! Our team is delighted to read about your all around phenomenal experiences with us! Cheers to more on the road ahead. Best, Your Friends and Family at Mercedes-Benz of Henderson

March 21, 2020

Comfortable, efficient Dealership is very comfortable . Employees are quite efficient and friendly. Going there is always a pleasure. Erik Rudd in your service department is More

by vegasgal9007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thank you for leaving us such a wonderful 5-star review! We are extremely flattered to hear that Erik Rudd was able to assist and provide you with outstanding service throughout your visit with us. We're glad we could help get your car in tip-top shape. Our team of associates look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Henderson

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