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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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March 21, 2023

Dave is truly awesome for our business! He always manages to get our vehicles done in a timely manner. In my business it's a must to keep the vehicles on the road and he does an incredible More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Mercedes-Benz of Henderson responded

Hi DK, It’s really rewarding hearing that Dave was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority, and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

February 28, 2023

Chad makes servicing our cars super convenient. We greatly appreciate it and would highly recommend him to our friends. More

by JoanSandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Mercedes-Benz of Henderson responded

Hi Joan Sandoval, The team at Mercedes-Benz of Henderson strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Chad has always been helpful, knowledgeable, and went above and beyond with getting your vehicle in tip-top shape. We are grateful for your business and we look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

February 28, 2023

Chad Bartel is the best service advisor my family has every dealt with! He went above and beyond to help our needs and we got our vehicle backin no time with all concerns resolved immediately! He even ar More

by Arisnickerz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Mercedes-Benz of Henderson responded

Hi Arisnickerz, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Chad Bartel and appreciate you complementing our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. We look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Henderson

February 20, 2023

Had a bad experience with Cal (Vegas), Decided to drive further to Dave (Henderson). Night and Day. Dave is the man. Professional, Polite, Good Work. Will be doing all Mercedes fleet repairs through him fr More

by j.martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

j.martin responded

yup

Feb 21, 2023 -

Mercedes-Benz of Henderson responded

Hello j.martin, We appreciate you taking the time to share your feedback on your recent visit with us. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Dave. Please let us know if we may be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Henderson

February 20, 2023

Dave: could not aske for a better service adviser. Our business is dependent on a set schedule , Dave makes sure that our vehicles are serviced and maintained on time and when asked , he works to mak More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Mercedes-Benz of Henderson responded

Hi Scott Thank you for the 5-star rating! Our team is delighted to hear about your exceptional service experience with Dave. We look forward to seeing you at your next scheduled visit. Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

February 20, 2023

Dave is very Knowledgeable and is willing to Help us out Always! Everyone here at National Indoor RV Centers Thanks You Dave! More

by jsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Mercedes-Benz of Henderson responded

Hi jsmith, Thank you for the 5-star rating! Our team is delighted to hear about your exceptional service experience with Dave. We look forward to seeing you at your next visit. Best, Your Friends and Family at Mercedes-Benz of Ontario

February 17, 2023

Dave is the single BEST service representative I have ever worked with at ANY dealership. I was in a bind after breaking down between Los Angeles and Colorado (new vehicle too!), and Dave came through fo More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service tech!
Feb 21, 2023 -

Mercedes-Benz of Henderson responded

Hello, Thank you for choosing Mercedes-Benz of Henderson. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Dave. Please let us know if we may be of any further assistance to you now or in the future. Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

January 26, 2023

David delivers exceptional customer service every time I get service at MB of Henderson. Very Professional and Always Top Notch Service. More

by sbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Ommen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Mercedes-Benz of Henderson responded

Hi sbrown, We are so appreciative of your feedback about your experience with David. We are delighted to hear that he was able to deliver such exceptional service throughout your visit. We look forward to assisting you for many years to come and are here to help should you need us. We wish you many miles of enjoyment! Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

January 26, 2023

The service performed on my car was horrible, the worse part is they did not acknowledge the damage that the technician did to my car, the oil was never changed, he added more than the standard instead of More

by Kitkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake Bootsma-Alverez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kapaln
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Mercedes-Benz of Henderson responded

Hello Kitkat, The team at Mercedes-Benz of Henderson greatly cares about our guests and their vehicles. We understand your stated concerns above, and we would like the opportunity to discuss these specific matters in further detail with you. We have been unable to locate a customer profile with the information listed on Yelp. Please feel welcome to contact me directly at Kim.camargo@fletcherjones.com Respectfully, Kimberlee Camargo Reputation and Brand Loyalty Manager

Feb 03, 2023 -

Kitkat responded

Thank you for your interest in my concerns but I already tried the service department manager that chose to ignored the issue, Mercedes Headquarters that also ignored my concern, everyone that I've contacted regarding the problem chose to ignore it, I was chocked by the way they managed the whole situation, the manager chose to cover up for the technician, and did not seem concerned about it, and that to me was odd, since this is not the only car that I've owned, neither the only dealership service department visited, the total experience was horrible. I am not expecting anything from anybody anymore, I have moved on with this, the car has been sold, the review needed to be there for others to see, if the technician and manager were capable of doing this once, they will do it again, and that is what confuses me more, because you are loosing future possible buyers by ignoring the issues with the services performed, reputation not only goes to the sales experience, it also goes to total experience that the customer had with the brand, that is what drives them to keep coming back to buy the car. Thank you again Odalys

January 25, 2023

I can't say enough about how helpful and responsive Dave Leslie is. We have been going to him for our Sprinter van service for several years. He is the best. We drive a very long way just to have our Sprin More

by Ronnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Mercedes-Benz of Henderson responded

Hi Ronnie, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during all your service visits and appreciate you complementing our level of service. We look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

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