Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Excellent Service This was my first visit to the dealership to service our Mercedes-Benz. Mr. Edwards made the initial paperwork easy and was very attentive. I received This was my first visit to the dealership to service our Mercedes-Benz. Mr. Edwards made the initial paperwork easy and was very attentive. I received a loan car without trouble and returned it and picked up my vehicle the following day. The experience was very pleasant and efficient. The whole experience inspires confidence in your service department, More

I’ll be back My Service Advisor is great. He provides me with all the information I need to make the right decisions for my finances. He’s friendly and very people My Service Advisor is great. He provides me with all the information I need to make the right decisions for my finances. He’s friendly and very people oriented. More

Straight forward and to the point. Had to wait for a part, needed a loaner. The part took longer than expected due to the holiday. When the part came and was installed I was called to pick up my vehicl part, needed a loaner. The part took longer than expected due to the holiday. When the part came and was installed I was called to pick up my vehicle. Took about 10 minutes to drop off loaner and depart the dealership. More

Roadside service Jenna, the roadside service technician, quickly diagnosed the status of my car battery. She then replaced the battery and had my car running in a ver Jenna, the roadside service technician, quickly diagnosed the status of my car battery. She then replaced the battery and had my car running in a very short period of time. More

Expedited - Excellent Service Marvin Edwards, Service Advisor at this dealer, was beyond exceptional with his service, and commitment to customer service. Marvin was empathetic, ex Marvin Edwards, Service Advisor at this dealer, was beyond exceptional with his service, and commitment to customer service. Marvin was empathetic, expeditious and trustworthy with his word. I would come back to this dealer just to work with Marvin, if I lived nearby! I was traveling from Sedona to LA and hit a pothole, that caused the tire on my Mercedes to blow out. I was flying out that day, back to Hawaii, and had minimal time to get my tire replaced, make my appointments and fly home. Thanks to Marvin, we managed to replace the tire quickly and I was back on the road with just a couple hour delay in my original plan. Thank you Marvin! More

Annual Service Very friendly from the phone call to arrange the service throughout. Appreciated the coupons to bring down the pricing for services to the vehicle. C Very friendly from the phone call to arrange the service throughout. Appreciated the coupons to bring down the pricing for services to the vehicle. Comfortable environment, friendly staff and appreciate the car wash detail before returning my vehicle More

The dealership and erik we're great. My dissatisfaction is with Mercedes and not informing buyers that lane assist can burn out your rear brakes is with Mercedes and not informing buyers that lane assist can burn out your rear brakes More

This is one great dealership that treats customers well. The service here is top notch with Service Advisors that are knowledgeable experts that go above and beyond to help the customer. Ask for Marvin or D The service here is top notch with Service Advisors that are knowledgeable experts that go above and beyond to help the customer. Ask for Marvin or Dennis and you’ll get to experience 5 star service! More

Mr. Will Bane provided exceptional service Timely service went over the estimate explained everything to me frequent updates on the status will certainly come back to the dealership for Timely service went over the estimate explained everything to me frequent updates on the status will certainly come back to the dealership for future service on the vehicle. More

Always easy to schedule and receive exceptional service. Work is done right, quickly and car returned immaculate. Top rate dealership and service center for Mercedes! Work is done right, quickly and car returned immaculate. Top rate dealership and service center for Mercedes! More