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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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June 13, 2020

Great Experience Will took great care of me and my car was in and out very quickly. One of my best service visits so far! Only negative is learning of yet another desi More

by mizreilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thank you for being a valued guest at Mercedes-Benz of Chicago. We truly value your business and feedback. Please feel welcome to contact us anytime if we can be of assistance. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

June 13, 2020

Car was ready when promised. The young man that received my car outside was exceptionally friendly and courteous. Chad was very accommodating to my request More

by Lillian
Recommend Dealer
Yes
Employees Worked With
Bill Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2020 -

Mercedes-Benz of Henderson responded

Hi Lillian, We greatly appreciate you taking the time to post your 5-star review! Our team is excited to hear that Chad was able to accommodate all your needs in getting your car in tip-top shape. We're looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

June 12, 2020

Eric, Phillip and all the team members at Henderson Mercedes, are totally professional and very knowlegable dudes that have gained my respect and my business. I have 4 Mercedes Benz automobiles and I i More

by hatamian
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2020 -

Mercedes-Benz of Henderson responded

Hello, Our team was pleased to read that you found our dealership to be the most professional! We take great pride in serving our guests well and we are grateful to have earned your business in attending to your personal fleet of Mercedes-Benz vehicles! Eric, Phillip, and our team look forward to serving you for many years to come! Please feel welcome to contact us anytime! Best, Your Friends and Family at Mercedes-Benz of Henderson

June 12, 2020

Had my car serviced. Easy to schedule appointment. I was reminded about my appointment. Very excellent and prompt seevice. Overall good, efficient, and nice customer service More

by Idaquiray
Recommend Dealer
Yes
Employees Worked With
Wyndell Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Rademacher Jr.
Jun 12, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the five star rating! We are truly flattered to have your thoughtful complements and recommendations! Please feel welcome to contact us anytime! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

June 10, 2020

As always a great experience! The best service no matter what age our Mercedes is. Our Service host is amazing and straight forward. Thank you. More

by Kenny Wagner
Recommend Dealer
Yes
Employees Worked With
Marvin Edwards
Jun 10, 2020 -

Mercedes-Benz of Henderson responded

Hello Kenny, The guest experience is very important to all of us at Mercedes-Benz of Henderson and our team of dedicated professionals strives to exceed our guests expectations! Thank you for your loyalty and complementing our level of service! Best, Your Friends and Family at Mercedes-Benz of Henderson

Jun 11, 2020 -

Mercedes-Benz of Henderson responded

Hi Kenny, It's of great pleasure hearing that your most recent visit with us is deserving of your 5-stars! Glad to hear that Marvin Edwards was helpful and able to assist in getting your car in tip-top shape and back to you all within a timely manner. Thank you for allowing us the opportunity to earn your business and we look forward to serving you in the near future. Please let us know if there's absolutely anything else that we can be of assistance with. All the Best, Your Friends and Family at Mercedes-Benz of Henderson

June 10, 2020

Marvin Edwards was so helpful and made my first service trip so easy. He gave me great and advice and excellent service. Thank you Marvin! More

by Ebateman1988
Recommend Dealer
Yes
Employees Worked With
Marvin Edwards
Jun 12, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the opportunity to serve you! We are honored to receive your 5 star rating and awesome review regarding your first service visit with us! The team at Mercedes-Benz of Henderson appreciates you complementing our level of service and are grateful for your business! We look forward to working with you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

June 10, 2020

Excellent as always! Excellent service as always, Eric is on top of everything, always courteous and responds immediately with updates. He always manages to get me a loane More

by Gator123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Mercedes-Benz of Henderson responded

Hi, The team at Mercedes-Benz of Henderson appreciates your business and feedback. Our team is committed to providing guests with superior service and thrilled to have your compliments regarding your service experience with Eric! Please fell welcome to contact us anytime! Best, Your Friends and Family at Mercedes-Benz of Henderson

Jun 11, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thank you for taking the time to share your feedback and 5-star rating! We are truly flattered to have your thoughtful compliments and recommendations. Glad to see that Erik was able to assist and provide you with outstanding service throughout your most recent visit with us. Providing a loaner vehicle is just one of the many perks we offer to our guests. We'll definitely pass along your kind words. We're extremely flattered to have always been of great assistance with getting your vehicle returned to you in a timely fashion. Please let us know if we can be of any further assistance to you in the near future. Take Care, Your Friends and Family at Mercedes-Benz of Henderson

June 08, 2020

Feel like family at Mercedes-Benz Henderson I purchased my Mercedes in January of 2019, and have continuously received the best service. I have never had one bad experience in fact. Recently, More

by Rlusted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Ackerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin Edwards
Jun 09, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read that our entire staff has treated you very well! It is our greatest hope to continue this excitement throughout your ownership and every interaction you have with us! We are truly grateful for your business and wonderful recommendations for Scott Ackerman & Marvin Edwards! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

June 04, 2020

My Service Advisor, Marvin, exceeded my expectations. He thoroughly explained services that were needed for my car and the transaction went smoothly! Thank you Marvin! -Robert More

by Robertformon
Recommend Dealer
Yes
Employees Worked With
Marvin Edwards
Jun 04, 2020 -

Mercedes-Benz of Henderson responded

Hi Robert, Thank you for the 5 star rating! It is great to hear that Marvin exceeded your expectations! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

June 03, 2020

Outstanding Service I am not sure if Emilio is a service advisor or a technician but he was very good and explained everything they did to my car. More

by Eliseo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Sepulveda
Jun 04, 2020 -

Mercedes-Benz of Henderson responded

Hi Eliseo, Thank you for the 5 star rating! We are happy to hear Emilio took great care of you! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

Jun 04, 2020 -

Mercedes-Benz of Henderson responded

Hello Eliseo, Thank you for your 5 star review! We are grateful for your business and appreciate you choosing us for your service needs. Our goal is to provide the best experience possible. Regards, Your Friends and Family at Mercedes-Benz of Henderson

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