Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center
Henderson, NV
719 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center
Sort by
August 13, 2020
Kind and quality service Your dealership always has a friendly and professional staff. Eric does a fine job of taking care of my vehicle and answering all my questions. Your dealership always has a friendly and professional staff. Eric does a fine job of taking care of my vehicle and answering all my questions. More
by Myongoconnor
Employees Worked With
August 10, 2020
Will Bane was very professtional Will helped me with several questions about our warranty. He went above and beyond the call his job duties. Thanks Will for the help today. Will helped me with several questions about our warranty. He went above and beyond the call his job duties. Thanks Will for the help today. More
by mwdurham10
Employees Worked With
August 09, 2020
Stopped in without appointment because a warning light came on. They told me to they could get me in that day! Took less that 2 hours! Car was returned nice and clean. came on. They told me to they could get me in that day! Took less that 2 hours! Car was returned nice and clean. More
by Pjtreese
Employees Worked With
August 08, 2020
Emilio was very professional. He explained all the required service to maintain safety. I was pleased with the quality of service. The only thing that would have made my experience more helpful would required service to maintain safety. I was pleased with the quality of service. The only thing that would have made my experience more helpful would have been a loner. More
by Dajones94
Employees Worked With
Emilio Sepulveda
August 07, 2020
Once again Marvin Edwards exceeded my expectations. He provided exceptional customer service. He took care of all my car needs. He went above and beyond. Even though the technicians did Not confirm the provided exceptional customer service. He took care of all my car needs. He went above and beyond. Even though the technicians did Not confirm the same problem my ignition does occasionally Marvin still took care of the problem and replaced the part. He goes above & beyond to make sure we are very happy. He also took care of another issue I was not aware of. He is an asset to your company. Thank you Marvin More
by Happy Customer
Employees Worked With
Marvin Edwards
August 06, 2020
Will Bane and the service team did a great job as always. I did find the prices a bit high, and higher than I remember them being. Otherwise, great service. I did find the prices a bit high, and higher than I remember them being. Otherwise, great service. More
by 4mervedes
Employees Worked With
August 05, 2020
Very helpful people. Got me a same day appointment & did not have to wait too long. Usually if the service will take long they offer me a rental car for free which is nice. not have to wait too long. Usually if the service will take long they offer me a rental car for free which is nice. More
by Gkevbourtrisian
Employees Worked With
July 31, 2020
I’ve never had a bad experience at Mercedes of Henderson. Easy in and out, always have loaner vehicles available. Exceptional service. Thanks Marvin in the service dept! Easy in and out, always have loaner vehicles available. Exceptional service. Thanks Marvin in the service dept! More
by Yolie Yolie
Employees Worked With
Marvin Edwards
July 25, 2020
Marvin Edwards superstar!!!! Marvin Edwards guided me through a service experience with aplomb. He recognized all the problems with the vehicle, followed through on each one unti Marvin Edwards guided me through a service experience with aplomb. He recognized all the problems with the vehicle, followed through on each one until fully addressed and communicated progress at all stages. It just doesn't get better than this. Thank you. Marvin Edwards is a superstar of service. More
by tommyboy
Employees Worked With
Marvin Edwards
July 25, 2020
Problem fixed Problem was fixed. No problem since. Per this survey, I do not have 25 words to use for a review. Problem was fixed. No problem since. Problem was fixed. No problem since. Per this survey, I do not have 25 words to use for a review. Problem was fixed. No problem since. Thank you. More
by raymajeski
Employees Worked With
