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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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November 05, 2020

Eric (as always) not only took care of the recall issue, but also made sure that all other aspects of the vehicle were in order - even my key fob! More

by DebraJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ...wonderfully friendly woman at the coffee bar. Also the driver was professional, on-time and very pleasant.
Nov 06, 2020 -

Mercedes-Benz of Henderson responded

Hello Debra, It's really rewarding hearing that Eric was able to assist and provide you with outstanding service throughout your visit with us. Glad to see that our team of experts were able to assist with getting the recall in your vehicle repaired and returned to you all within a timely fashion! Please let us know if we can be of any further assistance to you now or in the future. Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

November 04, 2020

Brought my car in for it's A service, there was a few additional items that needed attention. Will keep me in the loop on the progress. More

by mcreger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thank you for posting your 5 star review and mentioning Will! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback! Thanks again, and we look forward to your next scheduled service with Will. All the best, Your Friends and Family at Mercedes-Benz of Henderson

October 31, 2020

This was my first service for my vehicle. Everyone was very friendly and professional. It took a little longer than I had anticipated, but waiting in the cafe was very enjoyable. More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Mercedes-Benz of Henderson responded

Hi Rob, We greatly appreciate you taking the time to post your 5-stars review! It's great hearing that your very first service experience with us went great. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Henderson

October 31, 2020

Dave Leslie is always great to work with. He is always on point with communication and follow through. Even as busy as he is he stops to make time. Thanks Dave More

by Christopher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Mercedes-Benz of Henderson responded

Hello Christopher, Thank you for being a loyal guest and leaving us this amazing 5-star review! We greatly appreciate you sharing your recent service visit with David Leslie! Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

October 31, 2020

Eric in service always goes above an beyond to take care of any issues you have. He always gets you in to see him at a time that is convenient to you.. More

by rfortino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Mercedes-Benz of Henderson responded

Hello, All of us at Mercedes-Benz of Henderson are so thrilled to have the opportunity to be a part in assisting your with the care and keep of your vehicle. It is wonderful to know of the great support and detailed service you receive while working with Eric. We are grateful to have earned your business and recommendations! Best, Your Friends and Family at Mercedes-Benz of Henderson

October 30, 2020

Your Sprinter service writer Dave goes above and beyond...he is very knowledgeable and well informed about these vehicles. Always polite and kind and helpful. Great asset to the dealership. I have More

by Furfrnd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Mercedes-Benz of Henderson responded

Hello, All of us at Mercedes-Benz of Henderson are so thrilled to have the opportunity to serve you! Our team was pleased to read that you found Dave & our dealership to be worthy of 5 star recommendations! We are truly grateful to have earned your business! Take Care, Your Friends and Family at Mercedes-Benz of Henderson

October 29, 2020

Chad was very helpful in explaining options, then contacting upon completion of work. Easy to check in and out. Email and phone reminders of appointment very helpful. More

by devin0057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Mercedes-Benz of Henderson responded

Hello Devin, All of us at Mercedes-Benz of Henderson are grateful to have the opportunity to serve you! It is wonderful to read of the informative and thorough visit you had working with Chad! Thank you for your kind recommendations! Best, Your Friends and Family at Mercedes-Benz of Henderson

October 28, 2020

Erik is the best always goes out of his way, great service! My car was ready when he said and when I got there to pick it up it was waiting for me. Thank you. More

by marlomag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Mercedes-Benz of Henderson responded

Hello, All of us at Mercedes-Benz of Henderson are so thrilled to have the opportunity to serve you! Our team was pleased to read that you found our dealership to worthy of such high recommendations! We are truly grateful to have earned your business and genuine feedback for Erik! It is our greatest hope to work with you for many years to come. All the Best, Your Friends and Family at Mercedes-Benz of Henderson

October 24, 2020

Everyone is very friendly and helpful and knowledgeable. I would definitely refer my friends and family. Service was quick and easy and they kept me informed. More

by Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Ackerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Matyjaszczyk
Oct 24, 2020 -

Mercedes-Benz of Henderson responded

Hi Ross, We greatly appreciate you taking the time to post your 5-stars review regarding your most recent service experience with our service department! Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to serving you for many more years to come! Please let us know if we can be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Henderson

October 24, 2020

Chad was super great to me And very professional ... Made it all go as smooth as It could possible go .. thank you very very much... More

by Chico
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thanks for leaving us such a wonderful 5-stars review regarding your most recent service experience with Chad! I'm so glad you like Chad's work! We'll be sure to pass along the kind words expressed on your behalf. We are grateful for your business and our team of experts are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Henderson

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