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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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November 28, 2020

Dave Leslie always makes the drop off and pick up of my car incredibly easy. He is straight forward and honest, which I greatly appreciate. More

by Teddygorawr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thanks for leaving us such a wonderful review regarding your recent service experience with Dave Leslie! We are grateful for your business and are looking forward to serving you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

November 26, 2020

Will was outstanding. His communication and assistance made our repair experience easy and enjoyable. The service technicians were clean and did a great job with our repairs and recall issues. Thank y More

by g-lester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Mercedes-Benz of Henderson responded

Hello, We greatly appreciate you taking the time to post your 5-stars review! Glad to hear that Will was able to assist with getting the recall in your vehicle repaired! Please let us know if there's anything else we could possibly be of assistance with now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Henderson

November 26, 2020

Spencer Kaplan & Will Bane always go about and beyond... People like them and the Service they provide are what keeps my loyal to Mercedes Benz. More

by Caz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Mercedes-Benz of Henderson responded

Hi Caz, Thanks for leaving us such a wonderful review! We are truly flattered to have your thoughtful compliments and recommendations regarding your most recent service experience with Spencer and Will! We'll be sure to relay over the kind words expressed on your behalf. Please allow our team of experts to continue providing you with amazing experiences for all of your upcoming needs! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

November 24, 2020

Service person, Jordan, was GREAT!!! He took care of everything, listen to my situation and took action. It was EASY, BREZZY experience. This is what I expect from MB!! More

by jerseybart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Nov 24, 2020 -

Mercedes-Benz of Henderson responded

Hello, Seeing that our guests are attended too with the utmost professionalism and provided the needed expertise when servicing their vehicles is our top priority! We are truly pleased to read of the attentive, and communicative manner Jordan worked with making your visit simply a breeze! Thank you for the opportunity to earn your business and kind recommendations! Best, Your Friends and Family at Mercedes-Benz of Henderson

November 18, 2020

Jordan Blankmeyer was my service advisor. Great communication, Jordan provided details on what was wrong on my GL450 with 120K miles. He provided a reasonable estimate and got my vehicle repaired More

by delroma1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blankmeyer
Nov 19, 2020 -

Mercedes-Benz of Henderson responded

Hello, This review made our day! We take great pride in the guest experience and are so thrilled to know of the great communication and consistent service your experience working with Jordan Blankmeyer. It is wonderful to know that we are your dealer of choice when it comes to attending to your service needs and are truly grateful to have earned your business and kind recommendations! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

November 18, 2020

Friendly, efficient and always a pleasure to work with Mercedes of Henderson. They are consistent, thorough and their workmanship always instills a sense of confidence. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Mercedes-Benz of Henderson responded

Hi Bob, We take great pride in the guest experience and are so thrilled to know of the friendly & efficient service visit you had working with us. Our team of experts strive to provide our guests with the needed knowledge & support to help make the best decisions for the care and maintenance of their vehicles. Thank you for choosing Mercedes-Benz of Henderson for the service of your beautiful Mercedes-Benz We look forward to assisting your with all of your Mercedes needs! Warm Regards, Your Friends and Family at Mercedes-Benz of Henderson

November 17, 2020

Service for my 2011 ML 350 has been excellent. This car has over 211,000 miles on it and it just keeps purring along. My last B service took only 4 hrs from drop off to pick up. More

by treng23946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Mercedes-Benz of Henderson responded

Hello, All of us at Mercedes-Benz of Henderson care greatly about the guest experience and go to extraordinary lengths to ensure that each guests receive the highest levels of service and care. We are committed to work closely with the manufacturer to ensure the necessary services to support the longevity and performance of our guests vehicles. Thanks again for your recommendations for Eric and our talented team at Mercedes-Benz of Henderson! We look forward to welcoming you back for your next scheduled visit. Warm Regards, Your Friends and Family at Mercedes-Benz of Henderson

November 13, 2020

Mike was friend and able to take care of my needs for my car. Recall and check up for every detail and paper work thanks More

by Breaking1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 13, 2020 -

Mercedes-Benz of Henderson responded

Hello, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is our top priority and we are so pleased to know of detailed manner Mike presented you through out your recent service visit! Building lasting relationships and loyalty is important to us and we truly consider our guests family. All of us at Fletcher Jones Motorcars are grateful to have your generous recommendations and look forward to assisting your with all of your Mercedes-Benz needs, Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 07, 2020

Oil change was quick and Chad, my service rep was really nice and accommodating. I was able to schedule appointment within the same week. No hassle. More

by Red8chua
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of service. Glad to read that Chad was able to assist with getting your vehicle repaired and returned to you all within a timely manner. Please allow our team of experts to continue providing you with amazing experiences for all of your upcoming needs. Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

November 07, 2020

Dave, my service advisor, was very attentive and informative. As I am traveling and living in. my RV he offer to take my call no matter where I am to helpmefind the right solution for what ver [pr More

by AH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Mercedes-Benz of Henderson responded

Hello, It's really flattering hearing that Dave was able to assist and provide you with outstanding service throughout your visit with us. We'll be sure to relay over the kind words expressed on your behalf. We're glad to come across wonderful reviews like yours that truly represent what we strive for everyday! Our team of experts are looking forward to serving you for many more years to come! Please reach out to us if there's anything else we could be of assistance with now or in the future. Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

Nov 09, 2020 -

Mercedes-Benz of Henderson responded

Hello, We are honored to receive your raving review and appreciate you complementing Dave on his level of service. We are truly flattered to know of the attentive and informative visit you experienced while servicing your Sprinter! Dave and our look forward to welcoming you back in the near future and hope to see the pups on one of your future visits! Take Care, Your Friends and Family at Mercedes-Benz of Henderson

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