Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Great service from Jordan, Service Advisor. He was helpful, knowledgeable, patient, and polite. He get a 5-star rating from me. Thank you Jordan for all your help. helpful, knowledgeable, patient, and polite. He get a 5-star rating from me. Thank you Jordan for all your help. More

Great service. Polite and knowledgeable personnel.Car was taken away and was returned very clean after the service was performed. Drivers wore their masks and were very polite. taken away and was returned very clean after the service was performed. Drivers wore their masks and were very polite. More

Our MBZ with 4k miles on it went in for its anual oil change, upon picking it up, it burning lots of blue smoke on the way home and the check engine lite had come on I took the vehicle back. Turn out th change, upon picking it up, it burning lots of blue smoke on the way home and the check engine lite had come on I took the vehicle back. Turn out they spillied (or overfilled) the oil and it was pushed through the valve seals and into the combustion area of the engine, they drove it 40 miles to burn off the oil (wihtout refilling my gas), changed the spark plugs and then said... "Here you go, it should be fine now". Their good faith offer was to offer me an extended warranty at their cost (2600.00). It now intermittently triggers a "Reduce Oil Level Warning", Shifts rough and runs rougher than before. They effectively ruined our car and offered us nothing but a big middle finger for their mistake. We certainly miss our MBZ dealer in socal, they really understand how to take care of their customers. This will be our last MBZ for sure. Lexus or Audi maybe next. More

Very professional and efficient Was able to get an appointment the same day being I lived in California. Was very courteous and Knowledgeable regarding my vehicle appointment the same day being I lived in California. Was very courteous and Knowledgeable regarding my vehicle More

The service advisor Will Bane of Henderson is amazingly helpful, knowledgeable, patient, polite, truly the best in any Mercedes Service! Thank you Will you are the best! helpful, knowledgeable, patient, polite, truly the best in any Mercedes Service! Thank you Will you are the best! More

Dave Leslie is a profoundly helpful service advisor. He is knowledge, easy to deal with, and ALWAYS solves the problem the FIRST time. He is the best service advisor I have ever dealt with (and, unfortunat is knowledge, easy to deal with, and ALWAYS solves the problem the FIRST time. He is the best service advisor I have ever dealt with (and, unfortunately, I have dealt with many). More

As expected from MB, friendly service, despite a long delay awaiting approval from warranty company and for parts. Still waiting for one part, but technician made a temporary fix to get the car back. delay awaiting approval from warranty company and for parts. Still waiting for one part, but technician made a temporary fix to get the car back. More

David Leslie is the best! Drop off and pick up are always handled smoothly, and I trust whatever advise he gives me about my service needs. always handled smoothly, and I trust whatever advise he gives me about my service needs. More

Will Bane was professional, courteous and efficient as always. He explained the process and ordered the shuttle to and from my home. It’s always a pleasure. always. He explained the process and ordered the shuttle to and from my home. It’s always a pleasure. More

Very professional and friendly. Good service, easy appointments, nice staff. There is no pressure for additional service with honest recommendations if other service work is due. appointments, nice staff. There is no pressure for additional service with honest recommendations if other service work is due. More