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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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January 09, 2021

We came in with a check light on our Revel Sprinter. Dave Leslie got us right in, diagnosed, fixed the issues, and out within a few hours, and found the repairs were even still even under warranty! Couldn't More

by bustledress
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2021 -

Mercedes-Benz of Henderson responded

Hello, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about David Leslie and his quick call to action diagnosing and seeing that your vehicle needs were promptly attended to in just a few hours is fantastic to know. We are Thrilled to read of your love for the Mercedes-Benz and hope that Dave's level of service show his commitment to superior customer service and the Mercedes-Benz Brand! Dave and our service team look forward to welcoming you back at your next scheduled visit. Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

January 08, 2021

Excellent and friendly service! Mercedes Benz of Henderson is always amazing. The staff is the best. The showroom is impeccable and they are always willing to help. Need I say more!! More

by wldblueyez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Micheal Giordano
Jan 09, 2021 -

Mercedes-Benz of Henderson responded

Hello, We absolutely value your loyalty & feedback and thank you for the 5 star rating! Thank you for taking the time to share about your amazing experiences at Mercedes-Benz of Henderson! Our team looks forward to continuing to provide you with this world-class service for many years to come! Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

January 08, 2021

Blake took care of us as soon as we arrived, and provided a shuttle for us while the car was being serviced. The two driver were professional, and on time. Overall another great experience! More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bootsma-Alverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2021 -

Mercedes-Benz of Henderson responded

Hello, On behalf of our entire team at Mercedes-Benz of Henderson, we want to thank you for posting your review and recognizing Blake and our Shuttle team! We are grateful to have earned your business and look forward to your next scheduled service with us! Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

January 07, 2021

Chad was helpful and a pleasure to work with. We always buy on product and service, one without the other will not earn our business. I feel that we have found the dealership to build a great relationship More

by edward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Mercedes-Benz of Henderson responded

Hi Edward, The guest experience is paramount to our team at Mercedes-Benz of Henderson as we truly pride ourselves on building lasting relationships as we truly consider our guests family. Our team is elated to have have earned your business and kind sediments for Chad and the efforts he put forth. We are thrilled to be considered your dealer of choice and look forward to welcoming you back! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador Kim.camargo@fletcherjones.com

January 05, 2021

Due to concern over Covid 19, Dave Leslie sent Kevin to drop off and pickup our Sprinter for major service. Truly Outstanding Professional Treatment, Job and Timeliness. Great Dealership and employees! More

by leperl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Mercedes-Benz of Henderson responded

Greetings from our team here at MB Henderson, Our team greatly appreciates your business and feedback. We are committed to the safety of our team and guest and are happy to provide our pickup/drop off services. We are thrilled to read that our team respected your time and was able to provide you quick and professional service on your Sprinter. We thank you for your patronage and hope you have a lovely New Year! Warmest regards, Your Friends and Family at Mercedes-Benz of Henderson

January 04, 2021

Everything went great from making the appointment to dropping off the car and picking it up and I always enjoy the complimentary car wash... thanks More

by Justin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bootsma-Alverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Mercedes-Benz of Henderson responded

Hello Justin, Our team is honored to receive your 5 star rating and review. We absolutely respect the time of our guest and strive to provide the most efficient, easy, and best service possible. We thank you for using our services and look forward to serving you again at your next visit! Warmest regards, Your Friends and Family at Mercedes-Benz of Henderson

January 04, 2021

Blake’s high level of Professionalism was a Unique BLESSING. He explained every aspect of what was being accomplished on my vehicle! “I’ll Be Back”!!!!! More

by Jenkins.household
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bootsma-Alverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Mercedes-Benz of Henderson responded

Greetings from our team here at MB Henderson, Thank you for the 5 star rating and awesome review! We are happy to read that Blake treated you with the upmost professionalism and was clear on what was needed for your vehicle. We look forward to your continued patronage and hope you have a wonderful New Year! Warmest regards, Mercedes-Benz of Henderson

January 01, 2021

Jordan was a pleasure to work with. I'd give him five stars if he was listed here. I will schedule with him again when needed. Thanks! More

by clearyclan83
Recommend Dealer
Yes
Employees Worked With
Jordan
Jan 02, 2021 -

Mercedes-Benz of Henderson responded

Greetings from our team here in Henderson, It was our absolute pleasure to assist you during your visit with us! We are flattered and honored to receive your 5 star rating and recommendations for Jordan. We look forward to your continued patronage and hope you have a fantastic New Year! Warmest regards, Your Friends and Family at Mercedes-Benz of Henderson

December 30, 2020

Timely, friendly, fixed on time, good follow up car was delivered washed and clean. Will followed up with phone calls and good service information. Thank you More

by Mwhitney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Mercedes-Benz of Henderson responded

Greetings from our team in Henderson, Respecting your time and ensuring that we deliver on top-tier service to each and every one of our guests is always our number 1 priority. We are thrilled to hear that our services served you well during your recent visit with us. We thank you for your patronage and look forward to serving you again at your next visit! Warmest Regards, Your Friends and Family at Mercedes-Benz of Henderson

December 27, 2020

Dave in service has always been prompt and up front with pricing but also has impeccable customer service skills. I would recommend sales and service. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Mercedes-Benz of Henderson responded

Hi Steve, All of us at Mercedes-Benz of Henderson are truly flattered to have earned your business and feel privileged to have your excellent recommendations for Dave! Thank you for the opportunity to serve you! Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

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