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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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March 04, 2021

Erik Rudd very professional and very helpful friendly service advisor. there fix my car on time and professional and there order one more parts for my car More

by abazyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Mercedes-Benz of Henderson responded

Hi, Thanks for leaving us such a wonderful review! Erik Rudd and our team of experts are thrilled to have you as a loyal customer and looking forward to serving you for many more years to come! Warm Wishes, Your Friends and Family at Mercedes-Benz of Henderson

March 04, 2021

Dave was very friendly and professional, And our vehicle was fixed in literally less than one day! Outstanding service! Would definitely buy my next Mercedes here. More

by Vegasspiegs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for allowing Dave Leslie and our talented team the opportunity to assist you during your recent service visit! We couldn't be more thrilled to know about your excellent experience and look forward to assisting you with all of your Mercedes-Benz needs! Kind Wishes, Your Friends and Family at Mercedes-Benz of Henderson

March 04, 2021

All is well. All is great! The service is such that it meets the superlative standard of the brand for which it represents. So 25 words are not needed. More

by Stan A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blankmeyer
Mar 04, 2021 -

Mercedes-Benz of Henderson responded

Hi Stan, We greatly appreciate your positive review and thank you for taking the time to share your 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

March 03, 2021

The service was great! Will was prompt and friendly. The woman at the waiting area consession was very nice and cheerful. She offered me a drink and snack before the place was open. More

by robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Mercedes-Benz of Henderson responded

Hi Robin, We absolutely value your feedback and thank you for the 5 star recommendations! We are happy to hear that Will Bane is your service advisor and that he assists you in a knowledgeable, and prompt manner ensuring your complete satisfaction. It is wonderful to read about the dedicated service you experienced with our Café as well! We look forward to providing you the same great service experience again at your next scheduled visit! Warmest regards, Your Friends and Family at Mercedes-Benz of Henderson

March 03, 2021

Will did a great job at fixing my service related issues & exceeding my expectations! Johnny Tillman always does a great job in assisting me with any sales or customer service issues or concerns I have. Th More

by drschulte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Lee Tillman
Mar 04, 2021 -

Mercedes-Benz of Henderson responded

Hello Dr. Schulte, We absolutely value your generous feedback and thank you for the 5 star rating! We are happy to hear that you have Will, Johnny, & Ricky available to assist you with any of your Mercedes-Benzes needs! This talent group is truly committed to see that each & every guest is attended to with the highest level of service and care and so pleased to read about yours! We look forward to providing you the same great service experience again at your next scheduled visit! Warmest regards, Your Friends and Family at Mercedes-Benz of Henderson

February 28, 2021

Chad is the best service rep you’ve hadn’t your dealership! I don’t want him to get a big head but you did require 25 words More

by rhinos52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you so much for your wonderful 5 star review! We greatly appreciate you sharing your recent service visit with Chad and thrilled to know you consider him to be the very best! All of us are looking forward to your next scheduled service with Chad! Best, Your Friends and Family at Mercedes-Benz of Henderson

February 23, 2021

I just moved to Henderson. Consequently this was my first visit. Overall experience was great. My only recommendation is letting people know when you pick up your vehicle see your service department More

by drd428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blankmeyer
Feb 24, 2021 -

Mercedes-Benz of Henderson responded

Hello, Welcome to Henderson and thank you for allowing our team at Mercedes-Benz of Henderson attend to your recent service needs. We are truly pleased to know it was a great experience and will certainly use your helpful comments to improve upon our processes. Thank you for the opportunity to earn your business and thoughtful feedback! Please feel welcome to contact us anytime! Sincere Wishes, Your Friends and Family at Mercedes-Benz of Henderson

February 20, 2021

This is my 4th Mercedes. I love the performance and style. The service is excellent and providing a loaner is so convenient. Looking forward to my 5th Mercedes. More

by ctranquilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for being a valued part of our Fletcher Jones family and allowing us the honor to serve you with all of your Mercedes-Benz needs! Our team is flattered to know that your dealership experiences are nothing short of extraordinary! We are truly grateful for your business and look forward to having you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Warm Regards, Your Friends and Family at Mercedes-Benz of Henderson

February 10, 2021

Service was impeccable! ⭐⭐⭐⭐⭐ Jordan was amazing! The service was everything I expected and more. I took my car in for a service and was very pleased. More

by Lizzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Feb 11, 2021 -

Mercedes-Benz of Henderson responded

Hello Lizzy, All of us at Mercedes-Benz of Henderson are so thrilled to have the opportunity to serve you! Our team was pleased to read that you found Jordan and our dealership to be the most impeccable as well as amazing service! We are truly grateful to have earned your business and genuine recommendations for Jordan! It is our greatest hope to work with you for many years to come. Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

February 05, 2021

Jordan Blankmeyer has great customer service and Jordan Blankmeyer has great customer service and definitely attends to my vehicle needs. He is so pleasant to work with, and I only request him when More

by CarlaN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blankmeyer
Feb 06, 2021 -

Mercedes-Benz of Henderson responded

Hello Carla, Your amazing 5 star review brought smiles to all of our faces! On behalf of our entire team, we thank you for posting your genuine recommendations and mentioning Jordan and his exceptional level of service! We are so grateful to have earned your business & look forward to your next scheduled service with him! Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

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