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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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April 17, 2021

I had an issue with my car, didn't have an appointment but Will Bane got me right in and took care of the problem. Everyone there was so nice and accommodating it was a pleasure to wait for the repair. More

by buhrediane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know Will took good care of your vehicles needs and returned it to you in tip-top shape! We'll be sure to relay over the kind words expressed on your behalf. Our team looks forward to welcoming you back soon! Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

April 14, 2021

Always a pleasure working with Erik Rudd and the service team at Mercedes-Benz of Henderson. Form making a service appointment via email, confirmation of the same, loaner, flexibility in service dates times More

by Katty Talk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Mercedes-Benz of Henderson responded

Hello Katty, It's really rewarding hearing that Erick Rudd is always a pleasure to assist and provide you with outstanding service throughout your service experiences! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are extremely flattered to have earned your business and we look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

April 08, 2021

all aspects of service was great: appointment ease, service advisor Will, valet pickup and delivery as well as the actual service and car wash thank you More

by gboyer27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : valet alex and roberto
Apr 09, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for choosing Mercedes-Benz of Henderson service department. Our team is delighted to hear about the exceptional experience with Will and the team. We look forward to serving you again at your next scheduled service interval. Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

April 08, 2021

Jordan has been attentive and personable each and every time I've interacted with him. Always professional and informative and has gone out of his way to help. More

by jt3875
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blankmeyer
Apr 08, 2021 -

Mercedes-Benz of Henderson responded

Hello, Our team was elated to read that Jordan took fantastic care of you by being attentive, personable, professional and navigating you through such a wonderful service experience! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best, Your Friends and Family at Mercedes-Benz of Henderson

April 08, 2021

This service was done perfectly and Will Bane is so knowledgeable about the car and what needs to be done to keep it in perfect shape More

by vegasdavidh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Will. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Henderson

April 08, 2021

Dave always makes sure we get what we need done the first time and gets us back on the road. We can’t ask for better service. More

by Dj service LLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Mercedes-Benz of Henderson responded

Hello DJ, Thank you so much for taking the time to share your feedback and recommendation! We are so delighted to hear that Dave met all your service needs We look forward to serving you again at your next scheduled service interval. Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

April 08, 2021

Great service, and efficient! Lots of teamwork to keep me from waiting. I really appreciate it. They are my dealership of choice in Las Vegas/henderson. More

by lvddr008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bootsma-Alverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Blankmeyer
Apr 08, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well and provided the such genuine and efficient service! We are looking forward to serving you again! Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

April 07, 2021

Always an easy process to set up an appointment for service. Easy drop off if my vehicle and with Will always pleasant snd professional. My vehicle was well taken care of! More

by Alc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Mercedes-Benz of Henderson responded

Hello, Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding us with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you! Best, Your Friends and Family at Mercedes-Benz of Henderson

April 02, 2021

I never have a complaint when dealing with this dealership. I have dealt with Mr. Will Bane on many occasions, this young man never ceases to amaze me. He is a stickler for details, remembers ou More

by jburr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Mercedes-Benz of Henderson responded

Hello, Wow! We loved reading your genuine and excellent sediments for Will Bane and the awesome level he provides you! On behalf of our entire team, we thank you for posting your review and mentioning Will! He is truly one of the best in the business, and we're happy to hear he is your advisor! We look forward to your next scheduled service with Will! Kind Wishes, Your Friends and Family at Mercedes-Benz of Henderson

April 01, 2021

Erik Rudd always very helpful and he really great in customer service.. He very knowledgeable what my car needs. Thank you for always there to take care what car needs. More

by Leigh0617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Mercedes-Benz of Henderson responded

Hello Leigh, Thank you for choosing Mercedes-Benz of Henderson. Our team appreciates your business and is delighted to hear you had a positive experience working with Erik Rudd. We look forward to serving you again at your next scheduled service interval. Please feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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