Back

Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Sort by
May 06, 2021

Satisfied with the Service ! Very approachable service Satisfied with the Service ! Very approachable service consultant , Mr. Will Bane . Mercedes Benz Service Dept. always have such a Guaranteed serv More

by Oma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021 -

Mercedes-Benz of Henderson responded

Hi Oma, We are honored to receive your kind remarks and 5 star rating regarding your experience here at our dealership. We look forward to sharing your feedback with Will and look forward to serving you again at your next scheduled maintenance interval. Warmest regards, Your Friends and Family at Mercedes-Benz of Henderson.

May 05, 2021

I’ve been taking my cars to Mercedes dealerships for 10 years and Chad was the best service rep I’ve dealt with. Thank you. More

by Carley byrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Mercedes-Benz of Henderson responded

Hi Carley, Our team at Mercedes-Benz of Henderson is truly flattered to read your generous 5 star review regarding your recent service visit with us! We are honored to have your ongoing patronage at our dealership and are excited to share your amazing feedback with Chad! Please don't hesitate to reach out to us should you have any questions or Mercedes-Benz needs! Warmest regards, Your Friends and Family at Mercedes-Benz of Henderson

May 04, 2021

Chad was very helpful accommodating. It was all done on time and ready when he said it would be. Thank you again Chad for your help. More

by jfs56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Bartel
May 05, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for choosing Mercedes-Benz of Henderson! We are honored to receive your 5 star review and kind remarks for Chad. Providing the best customer service experience possible is our top priority. We look forward to serving you again at your next scheduled maintenance interval. Warmest regards, Your Friends and Family at Mercedes-Benz of Henderson

April 29, 2021

I've owned 12 cars in my lifetime, and I will never buy another car other than a Mercedes at the Henderson location (as long as Spencer Kaplan and Will Bane and Ricky Lopez are still employed there!) More

by Whitty702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Mercedes-Benz of Henderson responded

Hello, We are honored to receive your 5 star review and thank you for your continued patronage at our dealership. We are ecstatic to hear that Spencer, Will, and Ricky took care of you during your purchasing journey. Providing the best customer service experience possible is our top priority. Should you have any questions or have any Mercedes needs, please don't hesitate to reach out to our team of experts! Warmest regards, Your Friends and Family at Mercedes-Benz of Henderson

April 23, 2021

Will took his time and listened to all my concerns. He communicated promptly and professionally. My car was washed and ready the next day. My service experience could not be any smoother and more professi More

by D.Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Mercedes-Benz of Henderson responded

Hi D. Lee, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that Will Bane assisted you promptly and provided you with amazing service throughout your recent visit with us. Providing a courtesy car wash is one of the many perks we offer to our guests. Our team is grateful for your business and we look forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

April 23, 2021

David answered all my questions and was able to keep me posted on repair progress and any delays. He provided great service and will be coming back. More

by mkmschwartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Mercedes-Benz of Henderson responded

Hello, Wow! Our team at Mercedes-Benz of Henderson is truly flattered to see your generous recommendations! With all of the automotive competition out there, it is wonderful to know that David delivered an outstanding service experience! Best Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 21, 2021

Been using this dealership for 11 years. I find it to be customer friendly and maintenance service exceptional. I would recommend it to anyone with a Mercedes or any other car for that matter. More

by Colonel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Mercedes-Benz of Henderson responded

Hello Colonel, Thank you for being a valued part of our Fletcher Jones family! We loved learning of the 11 years we have had the opportunity to serve you and so very pleased to know our team continues to provide such friendly and exceptional service. Your business and high recommendations mean the world to us and we look forward to welcoming you back anytime! Warm Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 20, 2021

Dave and staff do a great job. We appreciate the excellent service. Mercedes Benz of Henderson has the greatest Service Dept. Thank you very much Dave ! More

by paulinapalay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Mercedes-Benz of Henderson responded

Hi Paulina, We greatly appreciate you taking the time to post your 5-stars rating regarding your recent visit with Dave in our service department! It's truly refreshing hearing that Dave assisted with getting your vehicle in tip-top shape! Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to working with you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

April 18, 2021

Very happy with the expertise and smoothness of the experience. I was able to talk to my service advisor more than once over the phone when I had questions. More

by Newfgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bootsma-Alverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are extremely flattered to read that our team assisted with getting your vehicle in tip-top shape! Our team takes great pride in serving our guests well and we are grateful to have earned your business! We're looking forward to seeing you again at your next scheduled interval! Take Care, Your Friends and Family at Mercedes-Benz of Henderson

April 17, 2021

Dave and team do a great job of keeping our vehicle maintained and back on the road quickly. We appreciate the excellent customer service and communication More

by C Shea
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Mercedes-Benz of Henderson responded

Hello, We are honored to receive your 5 star rating and review! The team at Mercedes-Benz of Henderson appreciates you complementing Dave Leslie and our level of service! We are grateful for your business and look forward to welcoming you back! Best, Your Friends and Family at Mercedes-Benz of Henderson

...
22
...