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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews
Call Service Center (702) 485-3000

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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June 19, 2021

Easy scheduling. Very friendly and service was great, convenient location, nice service/ waiting area. Pleasant experience, being new in the area. Nice to find a place for service. More

by EPerez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bootsma-Alverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for allowing our team at Mercedes-Benz of Henderson the opportunity to earn your business! We couldn't be more pleased to have such genuine five star recommendations! It is reviews like this the truly exemplifies our teams commitment in providing wonderful service experiences each and every day! Welcome to the area! Best, Your Friends and Family at Mercedes-Benz of Henderson

June 18, 2021

Runs like abc clockwork Service writer listened to my Runs like abc clockwork Service writer listened to my issue stayed in touch with me all the time with progress Tech fixed car from first time More

by governor57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you experienced working with Chad. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Mercedes-Benz of Henderson look forward to welcoming you back for all of your Mercedes-Benz needs. Warm wishes, Your Friends and Family at Mercedes-Benz of Henderson

June 17, 2021

I've had a number of positive service experiences with this dealership. They performed my exhaust upgrade and provided a loaner with no problems. I find them trustworthy. More

by LRB
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2021 -

Mercedes-Benz of Henderson responded

LRB, Thank you for your business and 5 star review! It is wonderful to know of the prompt and trustworthy service you received from Erik during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Warm wishes, Your Friends and Family at Mercedes-Benz of Henderson

June 17, 2021

Pleasant people to work with. Service was explained in detail. Comfortable waiting area. Got periodic updates as to when service would be completed. In the meantime, staff was wonderful offering coffee More

by DebraJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2021 -

Mercedes-Benz of Henderson responded

Hello Debra, Our team at Mercedes-Benz of Henderson are truly flattered to read your generous 5 star review regarding your recent service visit with us! We are honored to have your ongoing patronage at our dealership and are excited to share your amazing feedback with Erik! Please don't hesitate to reach out to us should you have any questions or Mercedes-Benz needs! Take care, Your Friends and Family at Mercedes-Benz of Henderson

June 17, 2021

Exceptional service as always. That’s why I go to Mercedes for everything even though they are more expensive I trust that they know what they are doing. More

by Marbal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2021 -

Mercedes-Benz of Henderson responded

Marbal, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the exceptional service you experienced working with Will. All of us at Mercedes-Benz of Henderson look forward to welcoming you back for all of your Mercedes-Benz needs. All the best, Your Friends and Family at Mercedes-Benz of Henderson

June 17, 2021

After I read the bios on the dealer's website for your service advisors, I made a request to change my service advisor to Will Bane. I scheduled an A Service and brake inspection for my wife's car and More

by Joel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2021 -

Mercedes-Benz of Henderson responded

Hi Joel, Thank you for being a valued guest and taking the time to share such thoughtful feedback. We are so pleased to read of the prompt , respectful, informative, professional & and genuinely kind experience you had with your wife's vehicle recently. It is wonderful to know you have developed such wonderful confidence working with Will Bane and look forward to having him as your preferred advisor for many years to come! Please feel welcome to contact us anytime! Regards, Kimberlee Camargo Reputation and Brand Ambassador Kim.camargo@fletcherjones.com

June 11, 2021

Accurate estimate. Good communication. Made arrangements for extended use of loaner car. Repair description very cleat and was explained very well. always greeted when I arrrive at dealership More

by Perasmu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for your business and thoughtful recommendations! Your wonderful rating reflects our commitment to delivering world-class guest experiences! We are so pleased to know the use of the loaner was a great part of your visit & look forward to working with you for many years to come! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 10, 2021

All Good - I would rather not be required a minimum word count in order to submit a review, I was happy with the ease of having my vehicle serviced. More

by juliegrandmaison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bootsma-Alverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2021 -

Mercedes-Benz of Henderson responded

Hi Julie, We are truly appreciate you taking the time to recognize our team by rewarding us with your thoughtful review! Our team is grateful to know of their exquisite service as we are truly honored to have earned your business & recommendations! Please feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 09, 2021

Dennis was very helpful and right to the point. I don't like when they waste time giving useless info but that wasn't Dennis. More

by Min
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Rademacher Jr.
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Jun 09, 2021 -

Mercedes-Benz of Henderson responded

Hi Min, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth by Dennis during your recent service visit with us. We'll definitely pass along the kind words expressed on your behalf. Our team of associates appreciate you complimenting our level of professionalism and we look forward to serving you for many years to come! Please reach out to us if we can be of any further assistance to you now or in the future. Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

June 05, 2021

best service and sales ever, drive all the way to Henderson just because of the way they treat customers..excellent all around. Will Bane from service has been taking care of my car and always kept More

by Agata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2021 -

Mercedes-Benz of Henderson responded

Agata, Thank you for allowing our sales and service teams the true pleasure of assisting you! We are thrilled to know Will Bane is your service advisor as he is truly one of the best in the business and committed to see that his guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours! We also are elated to hear that Trent was with you during your purchasing journey! Congratulations on your new purchase and we hope you enjoy every mile! Warmest regards, Your Friends and Family at Mercedes-Benz of Henderson

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