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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews
Call Service Center (702) 485-3000

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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June 30, 2021

Service was scheduled easily, vehicle was done on time, service adviser was friendly and very capable. Discount was applied properly. Vehicle was delivered clean. Price was very reasonable More

by delroma1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for choosing Mercedes-Benz of Henderson for your servicing needs! We strive to make it as simple and seamless as possible for our guest during your visits by providing the best customer service experience and providing the best servicing options possible. We thank you for your kind words and are here for you should you have any questions or Mercedes-Benz needs! Warm regards, Your Friends and Family at Mercedes-Benz of Henderson

June 30, 2021

I'm new to the area and required a B service on my CLS 550, Chad in service took care of me, very professional. thanks More

by lrayf830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arturo, the valets
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Jun 30, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you so much for taking the time to share your amazing rating with everyone! Your kind recognition show our dedication to providing world-class Mercedes-Benz Service experiences! Our team would like to extend a warm welcome to you and hope you feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 30, 2021

This dealer is really doing an excellent service to our car. Great people. More

by feguico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for taking the time to leave us your 5 star review and rating! We are elated to hear that Will took great care of your vehicle during your visit with us! We look forward to serving you again at your next scheduled maintenance interval. Driven to Excellence, Your Friends and Family at Mercedes-Benz of Henderson

June 28, 2021

Dennis was our service advisor and handled the experience extremely well. He kept us informed of the progress and of the cost estimates. The car was washed and clean upon return....We plan on going back to More

by tomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Rademacher Jr.
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Jun 30, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you experienced working with Dennis. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Mercedes-Benz of Henderson look forward to welcoming you back for all of your Mercedes-Benz needs. All the best, Your Friends and Family at Mercedes-Benz of Henderson

June 27, 2021

It is always an inviting atmosphere and my service rep, Erik, always takes good care of me. More

by fmtiberi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Henderson

June 26, 2021

Eric went above and beyond to make sure that I was kept informed on the progress of my repair, He also came in under his price estimate....... great news !!!!! More

by hummerman2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2021 -

Mercedes-Benz of Henderson responded

Hi hummerman2003, It's really rewarding hearing that Erik Rudd went above and beyond while getting your vehicle repaired and returned to you all within a timely fashion! We're extremely flattered to see you enjoy Erik's work! We'll be sure to pass along the kind words expressed on your behalf. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many more years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Mercedes-Benz of Henderson

June 25, 2021

Great service advisor. Excellent customer service from all, including the shuttle drivers. Timely readiness of car. More

by song4gwen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle drivers (2) excellent customer service
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Jun 26, 2021 -

Mercedes-Benz of Henderson responded

Hi song4gwen, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are thrilled to know of the great efforts put forth by Will Bane during your service visit and appreciate you complimenting our level of professionalism. We're flattered to see you enjoy Will's work! We'll be sure to relay over the kind words expressed on your behalf. Thank you for allowing us the opportunity to earn your business and attend to your service needs! Our team of associates are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Henderson

Jun 26, 2021 -

song4gwen responded

Thanks for your response to my comments.

June 25, 2021

I love the service department at MB of Henderson! We’ve been debating getting another car but I cant Imagine getting my car serviced anywhere else. The service is fast, friendly and efficient. More

by casscatania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2021 -

Mercedes-Benz of Henderson responded

Hi Casscatania, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of service. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Please let us know if we can be of any further assistance to you now or in the future. Warm Wishes, Your Friends and Family at Mercedes-Benz of Henderson

June 20, 2021

Courteous and knowledgeable staff. Able to have service work performed in a timely manner Car was ready when promised very easy checkout dealing with service advisor More

by Wailea4me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2021 -

Mercedes-Benz of Henderson responded

Hello, Seeing that our guests receive the highest level of service and care is our top priority! It is wonderful to know of the amazing level of service Spencer and Erik offers while attending to the needs of your vehicle. We want to ensure our guests are well informed and confident in the services being performed throughout the service process and really appreciate you sharing such genuine insight. All of us at Mercedes-Benz of Henderson are grateful to have earned your business and look forward to welcoming you back! All the best, Your Friends and Family at Mercedes-Benz of Henderson

June 20, 2021

This visit was positive this time. A nice gentleman approached me as soon as I pulled up and went to get a service advisor. Sounds basic but that has not been my experience in the past. Offered a beve More

by pduer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Rademacher Jr.
Report | Print
Jun 25, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about Dennis show his true dedication in providing world-class Mercedes-Benz Service experiences! Looking forward to your next scheduled service visit with us! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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