Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Eric Rudd is very professional and must considered an asset beyond all imagination. Pleasant , trustworthy, I will be back . asset beyond all imagination. Pleasant , trustworthy, I will be back . More

They took my car into service at the quoted time. They took a reasonable amount of time to do the work. And the price was right. I loved the pictures and video given to me of the recommended services to b took a reasonable amount of time to do the work. And the price was right. I loved the pictures and video given to me of the recommended services to be done on my car when I checked out. Chad Bartel made the check in and check out procedures easy and quick. More

I have been utilizing Henderson Mercedes for many years now. Reason I would likely buy next car from there. Izzy Diaz in service was exceptional. I watched him interact in such a friendly and professional now. Reason I would likely buy next car from there. Izzy Diaz in service was exceptional. I watched him interact in such a friendly and professional manner with customers dropping off/picking up. That positively is not seen often and should be recognized. More

Excellent service and the staff were all honest, friendly and helpful! and helpful! More

Keep up the good work !! You guys are the best !!! Blake was great 👍 I for sure will work with him again . Thank you was great 👍 I for sure will work with him again . Thank you More

This should literally be a 5 Star review. Heck maybe even a 10 star review but due to the lack of customer service from two horrid MB of Henderson staff, they lost a few stars. First, the positive. a big a 10 star review but due to the lack of customer service from two horrid MB of Henderson staff, they lost a few stars. First, the positive. a big Thank You to Chad Bartel from Mercedes-Benz of Henderson for his AMAZING customer service skills and taking the time to make me feel like I was part of the team. My son and I were on a road trip from Seattle to Phoenix when my MBUX navigation suddenly went out. I stopped by the dealership because it is a Fletcher Jones Facility and I expected someone would be able to at least take a look at my navigation and give me some idea of the problem with my 3 week old GLE. I enter the service area and ask an advisor for assistance. I unfortunately did not get his but will always remember his face for his negative and dismissive attitude.. I explained my issue and my dilemma and rather than offer to take a look, he says he will need the car for two hours and has no idea what it is. I asked him if he could take a look at it to see if it was an easy fix and he flat out said no. Total Jerk. Luckily, I approached a second advisor and ran into Chris Bartel. Chris was amazing. He was kind and listened to my issue and asked if he could look at my GLE. When I started up my car, the issue resolved itself. Chris explained that with all of the 'bug splatter' covering my sensors, it probably caused the system to malfunction and if I keep them clean for the remainder of my trip, I should not see an issue. Well, he was right. Once I gave the car a good wash, the issue vanished. A huge thanks to Chris for his Customer First attitude. He is a HUGE asset for this facility. This is the experience and service I expect from ANY Mercedes-Benz dealership. My next stop in the dealership was to buy a keychain for my son. The gentleman in the part department was slammed with calls and customers. There was a woman behind him drinking coffee and surfing the internet and I asked her if she could assist me and she immediately declined and told me it was, 'Not her job' and that I would 'Need to be patient and it will not be much longer.' Unreal. You would think when someone see's a customer waiting to make a purchase that they would be willing to assist. Not this woman. After 20 minutes of waiting and watching her sip her coffee, I was finally able to check out. The funny thing is, once the parts contact got me the keychain, he passed me off to the same lazy woman to ring me up. MB of Henderson need to provide staff training to its team so they know the value of customer service. If they were smart, they would have Chris Bartel lead the training. He is an asset and the other two employee are just there to collect a paycheck. More

Professional, timely and thorough service appointment. The Mercedes of Henderson Service Dept. takes a customer perspective and consistently delivers on its promises. Happy to have traded in the Lexus! The Mercedes of Henderson Service Dept. takes a customer perspective and consistently delivers on its promises. Happy to have traded in the Lexus! More

Very nice great services I amHappy will come back Very nice great services I am Happy will come back Very nice great services I am Happy will come back More

Dave Leslie once again did not disappoint. Great reception and welcome. Once again great service. Work preformed timely. Coffee shop was great. The hostess at the shop is wonderful. reception and welcome. Once again great service. Work preformed timely. Coffee shop was great. The hostess at the shop is wonderful. More

Well received when we arrived, time consumed within our expectation to get back the car expectation to get back the car More