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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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August 26, 2021

Sprinter service department is GREAT! If you need anything for your sprinter ask for Dave Leslie and he can take care of you. Every time we bring a unit in their service department gets the job done More

by Romeo G
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Mercedes-Benz of Henderson responded

Hi Romeo, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the great Sprinter servicing you experienced during your visit with Dave. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Take care, Your Friends and Family at Mercedes-Benz of Henderson

August 24, 2021

Everyone from start to finish was exceptional especially my service advisor, Erik Rudd. He is always professional, honest and kind, More

by JJ Lex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Mercedes-Benz of Henderson responded

Hi JJ, We absolutely value your business and so very grateful to see your 5 star recommendations for Erik Rudd! Thank you for the opportunity to serve you and always feel welcome to contact us! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

August 23, 2021

They are Always polite, and the service Gentalman that I deal with is absolutely the best. His name is Blake Alvarez. Customer Service is a big thing for me.And you guys have it. More

by Ms. Gee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bootsma-Alverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Mercedes-Benz of Henderson responded

Hi Ms. Gee, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Blake took great care of you in a prompt and professional manner! Thank you for your business and the opportunity to serve you. Kind regards, Your Friends and Family at Mercedes-Benz of Henderson

August 21, 2021

Eric, was as always right on top of things, in and out as expected.. My SL 550 was immaculate when I picked it up as expected. More

by markhampton1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Mercedes-Benz of Henderson responded

Hi Mark, Thank you for the amazing rating and kind review! We are happy to read that Eric & our entire staff treated you very well! We are looking forward to serving you again! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

August 19, 2021

Excellent service for my c300----valet pick up service is awesome and I was treated like a VIP customer for a warranty service, even though I did not purchase the vehicle from the dealership. More

by zbes
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Mercedes-Benz of Henderson responded

Hello, Our team is flattered to know that your recent pick- up and delivery experience was nothing short of extraordinary and we truly appreciate you complementing our commitment to ensure the safety of both our team and our guests! Thank you for the opportunity to serve you! We look forward to assisting you with all of your Mercedes-Benz needs! Kind regards, Your Friends and Family at Mercedes-Benz of Henderson

August 17, 2021

Scheduled Service A using valet service. Pickup and return to house went smooth and exceeded expectations. Pick up person was masked and pleasant. Service advisor was efficient and provided timely text More

by BA123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Mercedes-Benz of Henderson responded

Hello, Our team is flattered to know that your recent pick- up and delivery experience was nothing short of extraordinary and we truly appreciate you complementing our commitment to ensure the safety of both our team and our guests! Thank you for the opportunity to serve you! We look forward to assisting you with all of your Mercedes-Benz needs! Kind regards, Your Friends and Family at Mercedes-Benz of Henderson

August 16, 2021

This was my first visit to the service department at MB of Henderson with a 2008 CLK350 convertible that I bought used last year. My ONLY gripe is check-in and check-out was confusing and a bit slow, but n More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bootsma-Alverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Mercedes-Benz of Henderson responded

Hi Henry, Thank you for choosing Mercedes-Benz of Henderson to attend to your service needs! Our team appreciates your business and is delighted to hear you had a friendly, engaged and timely experience working with our team! We also appreciate your feedback regarding the check-in and out process. We will be sure to re-evaluate that with the team to ensure that new and returning guests have a seamless experience. We look forward to serving you again at your next scheduled service interval! Happy Driving! Your Friends and Family at Mercedes-Benz of Henderson

August 16, 2021

Took care of the problem that needed to be taken care of. More

by Joeyplazola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Rademacher Jr.
Aug 17, 2021 -

Mercedes-Benz of Henderson responded

Hi Joey, Your future recommendations mean the world to us! Thank you for sharing your kind review and allowing our team of professionals the opportunity to serve you! Please feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

August 16, 2021

We received fast and competent service for our vehicle. The mechanic went the extra mile and was able to diagnose the battery problem to a related electrical fault and solved the issue. Thank you for your More

by Vegas2u2
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the quick and result orientated service you experienced during your visit with Erik. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Well wishes, Your Friends and Family at Mercedes-Benz of Henderson

August 15, 2021

Dave Leslie and Blake Alvarez always take great care of me as a customer. I appreciate the entire team. More

by ediultrasound@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Broadbent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bootsma-Alverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Mercedes-Benz of Henderson responded

Hello, We strive to be the best in the business, and thrilled to know that both Dave and Blake exemplify that! Our team is grateful to know of their exquisite service as we are truly honored to have earned your business & recommendations! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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