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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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September 10, 2021

The staff is so helpful and friendly. And the fact that I feel confident in their work. The feeling of safety when on a long trip I can stop at any Mercedes and get help. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2021 -

Mercedes-Benz of Henderson responded

Hi Rich, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you experienced working with Will. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Mercedes-Benz of Henderson look forward to welcoming you back for all of your Mercedes-Benz needs. Well wishes, Your Friends and Family at Mercedes-Benz of Henderson

September 10, 2021

It is always a pleasure to come and have my car serviced at this dealership! Will Bane has always given me the white glove treatment, not just the first time, but every time. Mr. Bane is always meticulous More

by jburr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the meticulous and exemplary service you received from Will during your recent service visits! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Driven to Excellence, Your Friends and Family at Mercedes-Benz of Henderson

September 09, 2021

Will Banes is an exceptional service advisor, he makes it easy and the car is always ready in a reasonable time ! Hope Will never leaves More

by cinde1229@cox.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for allowing our service team the true pleasure of assisting you! We are thrilled to know Will is your service advisor as he is truly one of the best in the business and committed to see that his guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours! Take care, Your Friends and Family at Mercedes-Benz of Henderson

September 03, 2021

They're very organized and I was very impressed. Immediately attended to the needs that my vehicle had and delivered it back in an exceptional time More

by Bonnetttc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for choosing Mercedes-Benz of Henderson to attend to your service needs! Our team appreciates your business and is delighted to hear you were impressed with the timely and organized experience working with Bill and Dave! We look forward to serving you again at your next scheduled service interval. Kind regards, Your Friends and Family at Mercedes-Benz of Henderson

September 02, 2021

Will Bane and Spencer Kaplan are always very professional, helpful, courteous, and when I have an issue with my vehicle - always resolved immediately. Always recommend Henderson Mercedes and Wil More

by cancungod
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Mercedes-Benz of Henderson responded

Hello, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about your professional, courteous and accommodating service you had with Will and Spencer are a gift to our team. We truly consider our guests family and thrilled to know the kind manner the service team attended to you with. Thank you for your business and the opportunity to serve you! Happy Driving! Your Friends and Family at Mercedes-Benz of Henderson

August 31, 2021

Erik Rudd is the best! His service is top notch. Ask for Erik and he will guide you in the right direction no matter what the automotive situation is! More

by gabelopezcomedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Mercedes-Benz of Henderson responded

Hi Gabe, Thank you for choosing Mercedes-Benz of Henderson to attend to your service needs! Our team appreciates your business and is delighted to hear you had a top notch and informative experience working with our team! We look forward to serving you again at your next scheduled service interval. Best regards, Your Friends and Family at Mercedes-Benz of Henderson

August 31, 2021

Professional, friendly and treated us like family.Will Professional, friendly and treated us like family. Will and Cathy so polite, professional and went out of their way to to make our experience very More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Mercedes-Benz of Henderson responded

Hi Bob, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about your professional and friendly service you had is wonderful to read of. We truly consider our guests family and thrilled to know the kind manner the service team attended to you with. Thank you for your business and the opportunity to serve you! Warmest regards, Your Friends and Family at Mercedes-Benz of Henderson

August 30, 2021

Good service, timely, clean and safe environment, easy to make appointment, friendly and considerate staff. More

by Monsaludec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Monsaludec responded

Good quality service

August 30, 2021

Dave is an excellent service advisor. Him and his team were able to assess all the issues on the vehicle, and they were able to help me in the right direction to have it serviced correctly the first time. More

by jaybe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the informative and communicative service you received from Dave during your 1st service with the vehicle. We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Kind regards, Your Friends and Family at Mercedes-Benz of Henderson

August 27, 2021

Awesome Dealership! Bought our Sprinter and Service it here for 5 years! Amazing Staff and Service! Highly Recommended!!! The Mercedes Benz Sprinter service advisor Dave Leslie is the best! Excellent Cust More

by rjfranklinlv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for allowing our sales and service teams the true pleasure of assisting you! We are thrilled to know Dave Leslies= is your service advisor as he is truly one of the best in the business and committed to see that his guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours! Should you have any questions or have any Sprinter & Mercedes-Benz needs, please don't hesitate to reach out to our team. Happy Driving! Your Friends and Family at Mercedes-Benz of Henderson

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