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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews
Call Service Center (702) 485-3000

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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September 26, 2021

I've never owned a luxury car before and boy can I tell the difference in service. The entire experience from scheduling, to meeting with Dennis, to using the loaner car, were all great. More

by sskrill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Rademacher Jr.
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Sep 29, 2021 -

Mercedes-Benz of Henderson responded

Hello, Seeing that our guests receive the highest level of service and care is our top priority! It is wonderful to know of the amazing level of service Dennis offers while attending to the needs of your vehicle. We want to ensure our guests are well informed and confident in the services being performed throughout the service process and really appreciate you sharing such genuine insight. All of us at Mercedes-Benz of Henderson are grateful to have earned your business and look forward to welcoming you back! Warm wishes, Your Friends and Family at Mercedes-Benz of Henderson

September 22, 2021

Fast and curteus help on arrival. I waited to long for ride and there was no loaners available my only two small complaints. More

by rigobigo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

Mercedes-Benz of Henderson responded

Hello, Your kind rating about our service team show our dedication in providing world-class service experiences !We do appreciate having the opportunity to see your feedback and hope to have another opportunity to better serve you in the future. Please feel welcome to contact us anytime at Kim.camargo@fletcherjones.com Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

September 21, 2021

As always, very easy and pleasant experience, usually car dealerships “offer” the exact opposite.. Chad was fantastic! More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2021 -

Mercedes-Benz of Henderson responded

Hi George, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Chad took great care of you in a prompt and pleasant manner! Thank you for your business and the opportunity to serve you. Well wishes, Your Friends and Family at Mercedes-Benz of Henderson

September 20, 2021

Excellent service. Staff attentive to customers.Clean Excellent service. Staff attentive to customers. Clean facility. Will recommend others for service. Thank you for free car wash❤️ More

by Jocelyn.provenzano
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blake Bootsma-Alverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Mercedes-Benz of Henderson responded

Hello Jocelyn, Thank you for taking the time to leave your excellent review for our service team! We are honored to have your 5 star rating and are elated to know that the team took great care of you! We look forward to serving you again at your next scheduled maintenance interval. Best regards, Your Friends and Family at Mercedes-Benz of Henderson

September 17, 2021

Another great experience with a service at MB of Henderson. Chad was ready for us when we arrived from a long drive to drop off our SUV, with a loaner car and a list of our concerns related to the v More

by BSP300
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the profoundly efficient, communicative and result orientated service you experienced during your visit with Chad. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Best, Your Friends and Family at Mercedes-Benz of Henderson

September 16, 2021

Always receive excellent service from Eric Rudd in service and Rich Ommen is the man More

by dustindapkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Ommen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2021 -

Mercedes-Benz of Henderson responded

Hi Dustin, Thank you for taking the time to leave us your 5 star review! We are elated to know that Eric and Rich took great care of you and your vehicle during you recent visit. Should you have any questions or Mercedes-Benz needs, please don't hesitate to reach out to our team of experts. Take care, Your Friends and Family at Mercedes-Benz of Henderson

September 16, 2021

The valet service is so helpful. Will bane is the only reason I stay with Mercedes. More

by Lasvegasnurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for choosing Mercedes-Benz of Henderson to attend to your service needs. Will is a gem and we are elated to know he is your service advisor as he is one of the best in the business! We look forward to serving you again at your next scheduled maintenance interval. Best, Your Friends and Family at Mercedes-Benz of Henderson

September 15, 2021

Professional, courteous, knowledgeable and respectful service advisor, Will Bane. Nice, clean showroom and waiting area. More

by Scorpio10273
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin at S class cafe, Robb MB driver
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Sep 16, 2021 -

Mercedes-Benz of Henderson responded

Hi there, Seeing that our guests receive the highest level of service and care is our top priority! It is wonderful to know of the amazing level of service Will offers while attending to the needs of your vehicle. We want to ensure our guests are well informed and confident in the services being performed throughout the service process and really appreciate you sharing such genuine insight. All of us at Mercedes-Benz of Henderson are grateful to have earned your business and look forward to welcoming you back! Take care, Your Friends and Family at Mercedes-Benz of Henderson

September 15, 2021

Scheduled online, car pick up at my home and left courtesy car, reviewed and reconfirmed service, work completed same day and at a great price. More

by lydiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2021 -

Mercedes-Benz of Henderson responded

Hello, Our team is flattered to know that your recent pick- up and delivery experience was nothing short of extraordinary and we truly appreciate you complementing our commitment to ensure the safety of both our team and our guests! Thank you for the opportunity to serve you! We look forward to assisting you with all of your Mercedes-Benz needs! Take care, Your Friends and Family at Mercedes-Benz of Henderson

September 13, 2021

I was impressed with the level of professionalism and quality of service I received. It was a quick turnaround & with easy shuttle service! I recommend. More

by jpSL500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2021 -

Mercedes-Benz of Henderson responded

Hello, Thank you for taking the time to leave us your 5 star review! We are happy to hear that your recent service visit with Will was impressive and that he was able to get your vehicle back to you in a timely manner! We appreciate your recommendations and are here for you should you have any questions or Mercedes-Benz needs. Best, Your Friends and Family at Mercedes-Benz of Henderson

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