Mercedes-Benz of Henderson

Outstanding Customer Care We recently brought in our older Mercedes for an oil change service and found out that it was in need of more extensive repairs. We spoke with Dustin We recently brought in our older Mercedes for an oil change service and found out that it was in need of more extensive repairs. We spoke with Dustin Dapkus that we would like to look at our options to purchase a new Mercedes rather than spend the money to repair the older car. As always, thank you Dustin for your help over the last several years. There is a Mercedes dealership and car service much closer to us, but we are more comfortable having you take care of our car. My wife spoke with Solex Eke the night before our appointment and as promised he emailed some options to us immediately. We met Solex on Saturday 1/6/2018 and from the moment we spoke with him we knew we had the right sales person to work with and were in good hands. Solex's customer service, attention to detail, respectfulness, professionalism and care and concern for us was amazing. My wife and I both commented after leaving in our new Mercedes that it was the best dealership experience we have ever had. Solex promised to answer any questions we had going forward and to always be there if we needed anything. We have no doubt that Solex will be there for us as promised. Kelly, thank you so much for taking the time to work with us and explain all of the new features of the car. You did a great job and your knowledge and patience were much appreciated. It is refreshing to know that there are still people out there willing to go above and beyond the extra mile and offer exemplary service and a sincere commitment to customer care and concern. Congratulations to Mercedes-Benz of Henderson for having outstanding employees. Best regards Jason and Stacey Frost More

Above and Beyond The phrase sometimes gets overused in costumer service oriented industries, but Solex truly did go above and beyond to make sure I was extremely happy The phrase sometimes gets overused in costumer service oriented industries, but Solex truly did go above and beyond to make sure I was extremely happy with the purchase. Altho I paid a little more then what I would have liked, I am confident that he still made sure it was the best possible price I could get. Outside of the sale, after the paperwork was done, he also went far beyond what I expected of any sales person to do, when we ran into one minor issue. He took care of it at absolutely no inconvenience to me, and made sure I was satisfied with everything, all the way thru. The only negative in the whole experience had nothing to do with Solex, but was with the financing. The guy was very professional and friendly but I also felt he was a little abrasive and dismissive of my concerns regarding the pre-paid maintenance services they offer. When I leased my previous Mercedes two years ago, I was offered the 3 prepaid services at only an additional $4 per month. It was a deal of a lifetime considering the cost of the service, and when I mentioned it to this particular gentleman, he almost snarked, and I felt like he didn't believe me. He pulled up the previous lease and according to him, they charged the full amount, when in fact I know they didn't. I didn't end up paying the additional $30 per month they wanted and when I tried to explain to him that it was too much, I felt like he was trying to make me look silly for not taking it and kept telling me that I will have to pay for it one way or another like I didn't understand that this is mandatory and that I obviously will have to pay for it eventually. I tried to explain to him, from a monthly budgeting perspective, it was easier for me to pay for it at time of service then to increase my monthly payments, but he kept interrupting me and kept saying "better you pay now, because you have to do this eventually, these services are mandatory..." Other then that, the whole experience with Solex was very much to my satisfaction. From the first time he contacted me about a early trade in for my previous leas, to the follow up phone call to make sure I was still satisfied with everything few days after, he truly went above and beyond and I look forward to working with him again when this leas is up. More

Mr. Solex Eke My experience in the purchase of my Mercedes-Benz was totally amazing due to Solex Eke. He was obviously polite, cordial, friendly but I was most imp My experience in the purchase of my Mercedes-Benz was totally amazing due to Solex Eke. He was obviously polite, cordial, friendly but I was most impressed with his thorough knowledge of these vehicles in which he would explain styles, makes/model, engines, expected performance and price. As this was my first luxury car, Mr. Eke demonstrated a level of patience with me that was greatly appreciated. Also impressed with Mr. Eke’s detailed information about registration, insurance, support and protection plans 6. ~clearly went above and beyond! Superior recommendations in my book!! Grateful!! More

Amazing.Salesman - highly recommend This was my first car purchase in Las Vegas in my last 10 years. I rather to pay a little more money to get the car from this sales man and dealer This was my first car purchase in Las Vegas in my last 10 years. I rather to pay a little more money to get the car from this sales man and dealer this time. Their amazing and 5 stars service. I purchased another MB from the CA Dealer in the same week. Not even received a phone call or works from them. Obviously, you will pay what you get. More

Voluntarily Surrender my Lease 2015-MB ML350 My first contact was Mr. Ricky Lopez who was very warm, polite, and friendly on the phone to schedule the return of my lease ML350. I was greeted by My first contact was Mr. Ricky Lopez who was very warm, polite, and friendly on the phone to schedule the return of my lease ML350. I was greeted by Ricky Lopez in the MB office and hand me to Mr. Solke Eke who took care all pertinent paperwork the odometer disclosure statement to document my turned in of my lease MB ML350. Mr. Solke was very polite and very professional throughout the process which took only a few minutes and took care my ride back to our house...outstanding customer service. I'm a MB for life and I'll be back! More

It was a fairly easy transaction Solex is an outstanding sales advisor. He is professional, efficient and well informed at what he does. He made the experience of purchasing a vehicle Solex is an outstanding sales advisor. He is professional, efficient and well informed at what he does. He made the experience of purchasing a vehicle easy and painless. More

2018 e400 coupe We had an excellent experience buying our new car from Solex. He is a very positive, motivated and professional person to deal with. We negotiated a We had an excellent experience buying our new car from Solex. He is a very positive, motivated and professional person to deal with. We negotiated a fair deal and will be back again next time. Wyndell was the finance officer and Kelly demo'ed the car for us. They both also did a great job. More

Willie Mann is unprofessional I will be talking with Mercedes Benz Of North America first thing Tuesday morning about the harassment and demeaning words and verbal assault directed I will be talking with Mercedes Benz Of North America first thing Tuesday morning about the harassment and demeaning words and verbal assault directed at me by two of your salesmen .One who is Willie and I am not sure who the other one was that was also with him and engaging in this action with Willie . Their lack of professionalism towards a loyal customer to the brand . Also I called the sales manger and nothing was done or did he return my call . So I have no choice but to escalate this to a higher level. These actions were uncalled for , since it was directed at me I take this matter very seriously .So with that being said and being a current lessee and their are two dealerships in Las Vegas and I being located within close proximity to this dealership and I want to feel comfortable and welcome, to be able to come here without being harassed .So with that said I want a formal apology in writing from both sales associates . So I take this matter very seriously and I hope you will as well .I have sent a copy of this letter to Mercedes Benz Of North America in a email , physical copy .So I hope we can come to a resolution because I should not or will I be harassed by anyone , especially sales associates . More

Excellent service! What a great team and experience buying our daughter her first car! Very professional, organized and easy process. Solex really set the bar high with What a great team and experience buying our daughter her first car! Very professional, organized and easy process. Solex really set the bar high with his follow up and customer service! Thank you, we will be back! More

Great service Great, quick professional service. William had my car waiting on my return, before I called. They took care of my vehicle and I trust it. Great, quick professional service. William had my car waiting on my return, before I called. They took care of my vehicle and I trust it. More