Mercedes-Benz of Henderson

Ohhhh so helpful.... I drove my "new to me" 2016 Mercedes-Benz SLK-350 to Henderson Mercedes-Benz Dealership. Skipping through most of the details, I had an appointment t I drove my "new to me" 2016 Mercedes-Benz SLK-350 to Henderson Mercedes-Benz Dealership. Skipping through most of the details, I had an appointment to look at one of these, there at Henderson. Three hours later, they called and cancelled the appointment, as they had sold the car, and did not have another of this model available. I purchased one from a dealer in San Diego, had it drop shipped to my home in Kingman, AZ. I knew very little about the car, so I thought I would come to Henderson, just to see if they could help with a few pointers on the car. To my amazement, Kelly Thomas came to my rescue. She took the time to personally program the car with all the selections, but even set up my phone. She got me signed up and registered with the web-sites. with help from Desiree' Jimerson (Front Desk Operator), as Kelly was on an Apple phone and I had an android. Desiree' guided Kelly through the android portion and Kelly finished it up. Everyone at the dealership was kind, friendly, and helpful. With service and customer relations being "TOP NOTCH", I'm going to have an awesome experience owning a Mercedes-Benz vehicle!!! THANKS to all there, you made my day amazing!!! Dottie Peckham Kingman, Arizona More

Wonderful Easy and pleasant experience with James in service. I also love the text feature, makes things much easier. Thank you very much for your amazing ser Easy and pleasant experience with James in service. I also love the text feature, makes things much easier. Thank you very much for your amazing service! More

Disappointed We have been very loyal costumers to Henderson Mercedes, especially to Trent "the car sales man" he has given us exceptional service so far we have b We have been very loyal costumers to Henderson Mercedes, especially to Trent "the car sales man" he has given us exceptional service so far we have bought 3 cars from him about to buy our 4th, I feel like he has NOT been totally honest with us, that left us with a very bitter experience and feeling. 1. miles are not what he told me, he said 56 miles there were 276 miles (basically used car) 2. All 4 tires were low soon as I drove out of the dealership 29 verses 42, Especially after he total us he has the car checked out and ALL READY. 3. I waited to pick up the car after labour day weekend to get "free registration: DID NOT get it I never saw the car or test drove it, I went on his word, I could have done all paper work from Hawaii, I really think Mercedecz should pay for the registration for misleading me. 4. I did not even get the LOYALTY promotion ........ 5. VERY upset I put so much trust in a car sales man :-(, I trusted him enough to buy a car based on his word with out even seeing it or test driving it !!!!!! I have always liked him very much until I had to deal with VERY low tire problem on day one of my brand new car ( or should I say used car with brand new price tag). Very disappointed costumer. More

Best customer service Wyndell and Kelly are the best ! So helpful, nice and knowledgeable. Thank you Wyndell for doing my paperwork processing in less than 30 minutes. an Wyndell and Kelly are the best ! So helpful, nice and knowledgeable. Thank you Wyndell for doing my paperwork processing in less than 30 minutes. and for giving a freebie.Thank you Kelly for explaining all the features in my car. Excellent customer service. More

Amazing Service I came in Saturday morning looking to trade in my current vehicle with little to no expectations after not too great of an experience at the Sahara lo I came in Saturday morning looking to trade in my current vehicle with little to no expectations after not too great of an experience at the Sahara location the night before. I was met by TJ who had previously sold my dad CLS 550. This guy is truly an asset to the company. He made me feel not only comfortable but like I was apart of the family. He worked with me over the course of the next few hours to get me the best rate and price on beautiful CLS 400. Everyone that I encountered at the dealership was not only friendly but just genuine. Overall the best experience I’ve had at any dealership More

Professional and friendly Tom Zumbo (general manager) and John Broadbent (my salesman) were friendly and professional, and importantly, very accessible. Both returned my phone Tom Zumbo (general manager) and John Broadbent (my salesman) were friendly and professional, and importantly, very accessible. Both returned my phone calls usually within a few minutes if not directly and always made me feel very special...they were friendly and never balked at answering all my questions honestly. I feel they went out of their way to be kind to an elderly lady, my husband recently passed away and this is the first car I have ever purchased "on my own," and they both could not have been more pleasant, kind, understanding and extremely helpful! More

BEST CAR BUYING EXPERIENCE EVER! Both Roger and Lisa were absolutely a delight to work with. They were helpful, knowledgeable, professional, and went out of their way to make our buy Both Roger and Lisa were absolutely a delight to work with. They were helpful, knowledgeable, professional, and went out of their way to make our buying experience the best one I've ever had. Thanks again. More

Buying long distance To buy a car long distance, w/o actually going to drive and see the car in person, takes a lot of phone and computer work and also a certain level of To buy a car long distance, w/o actually going to drive and see the car in person, takes a lot of phone and computer work and also a certain level of trust in the sales person. Valentina was able to establish the trust, do the work and stay on top of the communications like an old pro. I very much enjoyed working with her and will add my response when I actually see the car next week. John Fliessbach More

Review I didn't know it was possible for me to get a Mercedes but thanks to Valentina and the other workers of Mercedes-Benz Henderson who made it possible. I didn't know it was possible for me to get a Mercedes but thanks to Valentina and the other workers of Mercedes-Benz Henderson who made it possible. Everyone is so helpful! More

Best dealership in the nation! There are so many car dealerships but few actually take the time to get to know you and support you as a part of the family, not just a customer. D There are so many car dealerships but few actually take the time to get to know you and support you as a part of the family, not just a customer. Dustin, Leah, Trent, Amanda, Dora... and all the rest make my experience one I will gladly be a customer for life. More