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Mercedes-Benz of Henderson

Henderson, NV

4.8
1,279 Reviews
Mercedes-Benz of Henderson, A Fletcher Jones Company; The Newest Star in the Desert! Join our Preferred Owners who enjoy the Value, Luxury and Safety of owning a Mercedes-Benz along with the most affordable and convenient Mercedes-Benz service in the Las Vegas Valley. We are quick, friendly and easy to do business with; no waiting in lines or leaving your vehicle all day for minor maintenance. For major maintenance or repairs, we offer courtesy transportation options to fit your needs. Conveniently located at 925 Auto Show Drive in Henderson, near the US95 & I215 Beltway interchange, we are minutes away from anywhere in the Las Vegas Valley.
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925 Auto Show Drive

Henderson, NV

89014

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Showing 1,279 reviews

August 08, 2020

Emilio was very professional. He explained all the required service to maintain safety. I was pleased with the quality of service. The only thing that would have made my experience more helpful would More

by Dajones94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Sepulveda
Aug 10, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the five star review as it relates to your excellent experience with Emilio. We appreciate your feedback on the loaner availability. We strive to compliment the guest experience with the use of a loaner vehicle during service. I would be happy to assist you with your next appointment & ensure the availability for your scheduled appointment. Should you have any further concerns, please feel welcome to contact us Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

August 07, 2020

The sales representative Shaun Holtwisch is truly great sales rep. He provides best services and care about his customers. Even answers his phone on his day off to help me with any questions/concerns tha More

by Ping
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Holtwisch
Aug 07, 2020 -

Mercedes-Benz of Henderson responded

Hello Ping, Thank you for taking the time to share your valuable feedback and five star rating! Please know that we will take your comments and improve on them. Your compliments and genuine recommendations for Shaun Holtwisch are truly appreciated. We want every guests sales experience to be memorable and hope to develop helpful, trustworthy and lasting relationships! All of us at Mercedes-Benz of Henderson truly appreciate your business and look forward to assisting you with all of your Mercedes-Benz needs. Best, Your Friends and Family at Mercedes-Benz of Henderson

August 07, 2020

Once again Marvin Edwards exceeded my expectations. He provided exceptional customer service. He took care of all my car needs. He went above and beyond. Even though the technicians did Not confirm the More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Marvin Edwards
Aug 07, 2020 -

Mercedes-Benz of Henderson responded

Hello, Thank you for your 5 star rating and the opportunity to serve you! We are so pleased to know of the great confidence you have working with your service advisor Marvin. Providing a thorough inspection and having the necessary knowledge to attend to our guests sophisticated vehicles is essential. Marin is very passionate about the Mercedes brand and a true compliment to servicing our guests. Please feel welcome to contact us anytime! Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

August 06, 2020

Will Bane and the service team did a great job as always. I did find the prices a bit high, and higher than I remember them being. Otherwise, great service. More

by 4mervedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Mercedes-Benz of Henderson responded

Hello, All of us at Mercedes-Benz of Henderson strive to provide the best care and pricing when your vehicle is here for service. We are thrilled to read of the genuine service and trustful recommendations you experience during each visit with Will! Thank you for your loyalty and the continued opportunity to serve you! We are truly grateful to have you as part of our Fletcher Jones family! Please feel welcome to contact us anytime! Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

August 05, 2020

Very helpful people. Got me a same day appointment & did not have to wait too long. Usually if the service will take long they offer me a rental car for free which is nice. More

by Gkevbourtrisian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Bartel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Mercedes-Benz of Henderson responded

Hello, The team at Mercedes-Benz of Henderson appreciates the opportunity to serve you. Providing our guests with a timely and efficient visit is something we strive for every service visit and thrilled to know we delivered! We are so pleased to know that the loaner vehicle was a great compliment to your service visit as well. Thank you for the 5 star rating and genuine recommendations! All the Best, Your Friends and Family at Mercedes-Benz of Henderson

August 04, 2020

Negotiated over text and the phone with Trent. We arrived at a deal and an hour later I am at the dealership to sign the paperwork. Trent tells me that 10 minutes before I arrived they sold the car. He tried More

by HendersonBuyer
Recommend Dealer
No
Employees Worked With
Aug 11, 2020 -

Mercedes-Benz of Henderson responded

Hello, Your experience is important to all of us at Mercedes-Benz of Henderson. We do appreciate having the opportunity to see your feedback and hope to have another opportunity to better serve you in the future. Please feel welcome to contact me if I may be of assistance. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

August 01, 2020

Excellent customer service from start to finish, sales, Mike, service, Erik and Dora in finance. I would send my family to them to get taken care of More

by Rbuchanan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rainone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chip Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The only finance lady, she is wonderful
Aug 01, 2020 -

Mercedes-Benz of Henderson responded

Hello, We greatly appreciate you taking the time to post your 5-stars review regarding your recent sales experience with us! With all of the automotive competition out there, it's wonderful to hear that Mike, Erik, and Dora delivered an exceptional sales experience! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and congratulations on your new Mercedes-Benz! Please feel free to reach out to us if there's anything else we could be of assistance with. All the Best, Your Friends and Family at Mercedes-Benz of Henderson

July 31, 2020

I’ve never had a bad experience at Mercedes of Henderson. Easy in and out, always have loaner vehicles available. Exceptional service. Thanks Marvin in the service dept! More

by Yolie Yolie
Recommend Dealer
Yes
Employees Worked With
Marvin Edwards
Aug 03, 2020 -

Mercedes-Benz of Henderson responded

Hi Yolie, It's really rewarding hearing that Marvin Edwards was able to assist and provide you with outstanding service throughout your recent visit with us! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Providing a loaner vehicle is just one of the many perks we offer to our guests. Our team of experts are looking forward to serving you for many years to come! Please feel free to reach out to us if there's anything else we could be of assistance with. Best Wishes, Your Friends and Family at Mercedes-Benz of Henderson

July 28, 2020

totally bad..they make a super high price on A220 as i have no experiences for leasing.i came back there in 3days ask for a fair deal..they rejected me..i call mercedes finance service.they told me only More

by Laucelina
Recommend Dealer
No
Employees Worked With
Lisa Ortega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Lo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Ackerman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Mercedes-Benz of Henderson responded

Hi Liu, All of us at Mercedes-Benz of Henderson truly appreciate your business and feedback. It is our belief that the team provided the best available deal at the time of the Lease. If there is anything further we may assist you with please feel welcome to contact us. Best, Trevor Thornley Client Loyalty Manager

July 25, 2020

Marvin Edwards superstar!!!! Marvin Edwards guided me through a service experience with aplomb. He recognized all the problems with the vehicle, followed through on each one unti More

by tommyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Edwards
Jul 28, 2020 -

Mercedes-Benz of Henderson responded

Hi Tommy, It's really rewarding hearing that Marvin Edwards was able to assist and provide you with outstanding service throughout your recent visit with us! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Glad to see that our team of experts were able to get your car in tip-top shape and returned to you in a timely manner. Please feel free to reach out to us if there's anything else we could be of assistance with. Take Care, Your Friends and Family at Mercedes-Benz of Henderson

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