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Mercedes-Benz of Henderson
Henderson, NV
1,278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,278 reviews
August 07, 2020
Once again Marvin Edwards exceeded my expectations. He provided exceptional customer service. He took care of all my car needs. He went above and beyond. Even though the technicians did Not confirm the provided exceptional customer service. He took care of all my car needs. He went above and beyond. Even though the technicians did Not confirm the same problem my ignition does occasionally Marvin still took care of the problem and replaced the part. He goes above & beyond to make sure we are very happy. He also took care of another issue I was not aware of. He is an asset to your company. Thank you Marvin More
by Happy Customer
Employees Worked With
Marvin Edwards
August 07, 2020
The sales representative Shaun Holtwisch is truly great sales rep. He provides best services and care about his customers. Even answers his phone on his day off to help me with any questions/concerns tha sales rep. He provides best services and care about his customers. Even answers his phone on his day off to help me with any questions/concerns that I have. Highly appreciate his service. Some of your front desk stuff may need work on customer service, they took my email address wrong and didn’t pass my messages, and did not get back to me with my questions/info. More
by Ping
Employees Worked With
Will Bane, Shaun Holtwisch
August 06, 2020
Will Bane and the service team did a great job as always. I did find the prices a bit high, and higher than I remember them being. Otherwise, great service. I did find the prices a bit high, and higher than I remember them being. Otherwise, great service. More
by 4mervedes
Employees Worked With
Will Bane
August 05, 2020
Very helpful people. Got me a same day appointment & did not have to wait too long. Usually if the service will take long they offer me a rental car for free which is nice. not have to wait too long. Usually if the service will take long they offer me a rental car for free which is nice. More
by Gkevbourtrisian
Employees Worked With
Chad Bartel
August 04, 2020
Negotiated over text and the phone with Trent. We arrived at a deal and an hour later I am at the dealership to sign the paperwork. Trent tells me that 10 minutes before I arrived they sold the car. He tried at a deal and an hour later I am at the dealership to sign the paperwork. Trent tells me that 10 minutes before I arrived they sold the car. He tried to get me to put down more money on a new car with less features. This guy is a crook! More
by HendersonBuyer
Employees Worked With
Trent Jenkins
August 01, 2020
Excellent customer service from start to finish, sales, Mike, service, Erik and Dora in finance. I would send my family to them to get taken care of Mike, service, Erik and Dora in finance. I would send my family to them to get taken care of More
by Rbuchanan
Employees Worked With
The only finance lady, she is wonderful , Erik Rudd, Michael Rainone, Chip Rogers
July 31, 2020
I’ve never had a bad experience at Mercedes of Henderson. Easy in and out, always have loaner vehicles available. Exceptional service. Thanks Marvin in the service dept! Easy in and out, always have loaner vehicles available. Exceptional service. Thanks Marvin in the service dept! More
by Yolie Yolie
Employees Worked With
Marvin Edwards
July 27, 2020
totally bad..they make a super high price on A220 as i have no experiences for leasing.i came back there in 3days ask for a fair deal..they rejected me..i call mercedes finance service.they told me only have no experiences for leasing.i came back there in 3days ask for a fair deal..they rejected me..i call mercedes finance service.they told me only dealar can change it.but the dealar in henderson doesn't want do it.they are bad.cheat More
by Laucelina
Employees Worked With
Lisa Ortega, Raymond Lo, Scott Ackerman
July 25, 2020
Marvin Edwards superstar!!!! Marvin Edwards guided me through a service experience with aplomb. He recognized all the problems with the vehicle, followed through on each one unti Marvin Edwards guided me through a service experience with aplomb. He recognized all the problems with the vehicle, followed through on each one until fully addressed and communicated progress at all stages. It just doesn't get better than this. Thank you. Marvin Edwards is a superstar of service. More
by tommyboy
Employees Worked With
Marvin Edwards
July 25, 2020
Problem fixed Problem was fixed. No problem since. Per this survey, I do not have 25 words to use for a review. Problem was fixed. No problem since. Problem was fixed. No problem since. Per this survey, I do not have 25 words to use for a review. Problem was fixed. No problem since. Thank you. More
by raymajeski
Employees Worked With
Will Bane
