Mercedes-Benz of Henderson

4 weeks later, they've not paid off the loan on my trade, nor have has the registration been taken care of. Unacceptable.... nor have has the registration been taken care of. Unacceptable.... More

Dave always gets me in quickly and out ASAP. GREAT service and good value here! GREAT service and good value here! More

"Driven to Excellence" is there motto andbased on my recent experience I say you have arrived, congratulations. I had no plans to visit Mercedes of Henderson-Benz of Henderson but on my journey from Pho recent experience I say you have arrived, congratulations. I had no plans to visit Mercedes of Henderson-Benz of Henderson but on my journey from Phoenix, AZ to attend the NAB Trade Show in Las Vegas an encounter with a deep Pothole on Hwy 93, while driving my 2014 S550, sealed the deal. Vibrations in my steering wheel told me there was most surely an issue that needed attention, the fact that the car made the 30 miles from pothole to Mercedes-Benz of Henderson is a true testament to the road worthiness and build quality of a Mercedes-Benz. On arriving at your dealership I feared what this would cost me, once I met with Service Advisor Michael Minchey I knew that I would be well taken care of and my fears were almost immediately quenched. Michael managed my concerns with the car in a professional and caring manner which put me immediately at ease, I was on a tight schedule and had no plans to visit a Mercedes Dealership during this visit. Michael was efficient, respectful and most importantly had great confidence in his team to evaluate the needs of my car as a result of the incident. After explaining the process I was introduced to Jose who kindly drove me to my hotel near the Convention Center, a true gentleman whom it was a pleasure to travel with at the courtesy of Mercedes-Benz of Henderson, a member dealer of the Mercedes-Benz of Newport Beach which I was very familiar with as I once lived in San Juan Capistrano A Fletcher Jones Company. The very next morning Michael communicated with me the Diagnosis and cost of remedy, at the same time volunteering all current available discounts to help with the cost, he did not need to do that but another testament to his character which further made me feel comfortable. Amazingly by the end of that same day after correcting two bent wheels and a wheel alignment the car was ready for me to pick-up, this was without any appointment for such work but Michael being aware that the next day I had to travel back to Phoenix. Now that's not the whole story, as a result of Michael allowing me to feel comfortable with every aspect of the process, I elected to have the A Service which I was 1300 miles from needing AND spark plugs replaced which was recommended at 50,000 miles, I have 64,000 on my vehicle. Jose picked me up at the end of the day and when I arrived my car was ready to go, absolutely Amazing. Upon my safe arrival back here in Phoenix I did a quick check on local pricing, Mercedes-Benz of Henderson was very competitive but most important of all I am completely satisfied. I highly recommend Mercedes-Benz of Henderson for all your Mercedes needs. In fact as I travel to Las Vegas at least once a year I will be entrusting my future Mercedes servicing to Mercedes-Benz of Henderson and their impressive attention to detail and awesome customer service. Thank You! More

Ricky is a very professional person and dedicated to his clients 100%, I recommend him to my friends and family and I give him 5 Starr clients 100%, I recommend him to my friends and family and I give him 5 Starr More

Amazing experience after a complete fail on another dealership close by! My salesman was very precise and helpful throughout the buying process! If you're looking to expand your fleet, be sure to ask f dealership close by! My salesman was very precise and helpful throughout the buying process! If you're looking to expand your fleet, be sure to ask for Derrick Fitzpatrick! More

Spencer Kaplan and Will Bane always provide excellent service! They make sure repairs are taken care of correctly the first time and communicate throughout the process. I would highly recommend them to service! They make sure repairs are taken care of correctly the first time and communicate throughout the process. I would highly recommend them to anyone. More

Wonderful and caring dealership, from administration, sales to service. Noone could ask for more.! I will always support your dealership. sales to service. Noone could ask for more.! I will always support your dealership. More