Mercedes-Benz of Henderson

I had a check engine light come on in the 2017 Sprinter chassis of my RV, and all I wanted to know was what condition caused the light, and possibly change the rear turn signal since it was flashing quickl chassis of my RV, and all I wanted to know was what condition caused the light, and possibly change the rear turn signal since it was flashing quickly. I made an appointment for 10 a.m. and arrived at 9:55. Chad Bartel was in charge of my vehicle. He immediately told me the turn signal is the responsibility of Winnebago and not Mercedes, and I was fine with that. Chad also told me it would be about two hours. Fine, I'll wait. Four hours later, with no contact from Chad, who I could not find, the cashier was able to contact him and tell me that my vehicle was still being diagnosed. It was at this point where I went back to a different waiting room with videos of the repair bays, and I found my RV. Soon I noticed the emergency flashers were on. If this was to check the fast turn signal I'm not sure why it was done since the turn signal is not their responsibility. Finally, after five and a half hours I get a text with over $4000 worth of service suggestions. All I wanted to know was what caused the check engine light. The other services were normal maintenance issues that would be taken care of at the next service of the vehicle. Then it took over 30 minutes to get the vehicle into my hands. Time recorded from when I watched it back out of the service bay. It has now been over SIX hours to determine the check engine light. Chad offers no words of apology, just a bill for $280. I gave him a flyer for 15% off and told him about the $200 credit I have from the last time Henderson Mercedes screwed me over back in March. Of course Chad could find no record of the $200. So he did the only proper thing of the day and charged me nothing. Why is it every time I leave a Mercedes service department, Henderson, Santa Fe, Milwaukee, I leave disappointed. Not to worry, this will be the LAST time I visit Henderson Mercedes. I attempted to leave a review on their website, but since last November its not possible. I wonder why? More

MB of Henderson is superb. The service center operates efficiently, and the workmanship is of top quality. It is the best MB dealership I have worked with in 20 years of own The service center operates efficiently, and the workmanship is of top quality. It is the best MB dealership I have worked with in 20 years of owning MB vehicles in three states. More

Richard Fiumara provided the absolute best service, as he helped my wife and I find a vehicle that we will truly be happy with. I am 73 years old and over the years, I cannot count all the experiences we ha helped my wife and I find a vehicle that we will truly be happy with. I am 73 years old and over the years, I cannot count all the experiences we have had buying a new car. Maybe it is just me, but buying a new car has always been one of the most dreaded things I have had to do. I detest high pressure, sales tactics, and after buying each new car have always left believing I could have done better. This was definitely not the case with Rick. Our guard was up, after finding what we wanted online and after a number of very cordial telephone conversations with Rick, we were set to visit him. My wife and I are very low tech. Rather than being forced to pay for and accept upgrades we will never use, we asked Rick to help us build a vehicle. We were willing to wait up to the 6 months, Rick said it may take, to build an SUV, as long as it was the right vehicle for us. Rick was a breath of fresh air. During our appointment, we decided just to glance at a few vehicles in the Henderson lot. During our tour, Rick rehashed the things we told him we were looking for. He remembered every detail to a “T.” Together, my wife and I came across an SUV that seemed perfect for us. Rick was the opposite of a high pressure salesperson and more like a friend who was helping us define our requirement and match our wishes to something that would fit us. He did an amazing job, not only making us feel comfortable, but explaining every feature of the vehicle we found on the lot. In short order, Rick made my wife and I realize the SUV we had come across was exactly what we needed at the price we were willing to pay. We thank Rick for a truly, once in a lifetime experience. We left with our dream car and an experience that we will remember for a very long time, thanks to Rick’s patience, and comprehensive knowledge of every facet of our new car. More

I had very little communication with them. Someone reached out 3 days after I emailed about the vehicle. I told them I had yet to hear from anyone. He said someone would be reaching out soon. Someone reached out 3 days after I emailed about the vehicle. I told them I had yet to hear from anyone. He said someone would be reaching out soon. Never heard anything again. I bought a similar vehicle from a dealer down the street More

Professional group in a comfortable, welcoming office. My service representative is Friendly, efficient and reliable. My service representative is Friendly, efficient and reliable. More

They sold me my sons very first car. Everyone there was thoughtful and congratulated my son on his 1st car. I would recommend this dealership to everyone Everyone there was thoughtful and congratulated my son on his 1st car. I would recommend this dealership to everyone More

Excellent customer service. We live out of state and the transaction was dealt without hiccups. Rick Fiumara is wonderful, he’ll be honest with you and take the time to give you We live out of state and the transaction was dealt without hiccups. Rick Fiumara is wonderful, he’ll be honest with you and take the time to give you information. Ask for him and you won’t be disappointed! More

Everyone was nice, no pressure, and respectful of my opinions. The best part was I know I got a great deal! opinions. The best part was I know I got a great deal! More

THE DEALERSHIP WAS OUTSTANDING AND CLEAN. EVERYONE WAS DRESSED APPROPRIATELY AND LOOKED AND PERFORMED LIKE PROFESSIONALS. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. EVERYONE WAS DRESSED APPROPRIATELY AND LOOKED AND PERFORMED LIKE PROFESSIONALS. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. More

Went above and beyond what I expected! Purchase was smooth and seamless. Would recommend to family and friends along with anyone else looking. Ask for Scott Ackerman. Purchase was smooth and seamless. Would recommend to family and friends along with anyone else looking. Ask for Scott Ackerman. More