Mercedes-Benz of Henderson

Love the Experience at Mercedes-Benz of Henderson. I prefer coming here, rather than the Las Vegas location .Michael Minchey is my service advisor. He always takes the time to explain everything to m I prefer coming here, rather than the Las Vegas location .Michael Minchey is my service advisor. He always takes the time to explain everything to me. I like the fact that the shuttle service is quick too. More

Very professional and a pleasure to work. The experience wasn’t perfect but between the effort and professional attitudes we worked through them. I’ve bought two cars from here in last 30 day The experience wasn’t perfect but between the effort and professional attitudes we worked through them. I’ve bought two cars from here in last 30 days. More

Eldred Obodai was a great salesperson. We walked in and purchased two cars on Saturday. The entire staff of managers, DJ in Finance, and Sydney with delivery were all great. The parts depa We walked in and purchased two cars on Saturday. The entire staff of managers, DJ in Finance, and Sydney with delivery were all great. The parts department was great as well. Excellent experience, even the receptionists were really nice always checking on us. Thank you for making it a pleasant experience. I have been buying Mercedes from Fletcher Jones Companies since 1983. More

Keoni and all at MB of Henderson provide unbelievable and outstanding customer service. Keoni provides an excellent example for others to follow and he should be commended as all at MB of Henderson should as outstanding customer service. Keoni provides an excellent example for others to follow and he should be commended as all at MB of Henderson should as well! More

The salesperson that assisted me, Mr. Nick Greika, was great and valued my schedule at the dealership. A very efficient salesperson and branch manager, Mr. Robert Lee, also was great at H Nick Greika, was great and valued my schedule at the dealership. A very efficient salesperson and branch manager, Mr. Robert Lee, also was great at Henderson Mercedes dealership. Everyone was pleasant and other salesperson that were not included with my sales transaction, congratulated me after the purchase. Five stars! More

I brought my vehicle in for servicing, but when I got it back, it had lower body damage. Upon contacting the service manager, Spencer Kaplan, he immediately denied responsibility without even examining the back, it had lower body damage. Upon contacting the service manager, Spencer Kaplan, he immediately denied responsibility without even examining the damage and even had the audacity to offer to repair the damages at a lower cost than their usual charge. Initially, I suspected the damage occurred while being racked prior to being worked on, but after insisting he inspect it, Kaplan claimed it was from hitting a curb. Kaplan denied having video evidence of that side of my vehicle upon pickup, and he continues to deny responsibility. As a Mercedes owner for over a decade and having purchased three Mercedes vehicles, this has been my worst experience with a Mercedes dealership! I strongly advise capturing pictures and a 360-degree video of your vehicle before leaving it for service at this location. More

I have owned seven Mercedes vehicles since 1998. I have dealt with five dealerships, in three states. Mercedes Benz of Henderson ranks at the top. The service department is superb. The staff is I have dealt with five dealerships, in three states. Mercedes Benz of Henderson ranks at the top. The service department is superb. The staff is knowledgeable, and the workmanship is top quality. More

Mercedes Benz of Henderson NV sold me a car and stood tall when I had an issue with it. The people and attitude did not change after the sale. They cared and it showed. I will buy from them again in the tall when I had an issue with it. The people and attitude did not change after the sale. They cared and it showed. I will buy from them again in the future. They earned 5 stars.. More

The service department was extremely knowledgeable and my repairs was expedited to get me back on the road as soon as my car was finished. Thanks so much to everyone involved from start to finish!! repairs was expedited to get me back on the road as soon as my car was finished. Thanks so much to everyone involved from start to finish!! More

I had a check engine light come on in the 2017 Sprinter chassis of my RV, and all I wanted to know was what condition caused the light, and possibly change the rear turn signal since it was flashing quickl chassis of my RV, and all I wanted to know was what condition caused the light, and possibly change the rear turn signal since it was flashing quickly. I made an appointment for 10 a.m. and arrived at 9:55. Chad Bartel was in charge of my vehicle. He immediately told me the turn signal is the responsibility of Winnebago and not Mercedes, and I was fine with that. Chad also told me it would be about two hours. Fine, I'll wait. Four hours later, with no contact from Chad, who I could not find, the cashier was able to contact him and tell me that my vehicle was still being diagnosed. It was at this point where I went back to a different waiting room with videos of the repair bays, and I found my RV. Soon I noticed the emergency flashers were on. If this was to check the fast turn signal I'm not sure why it was done since the turn signal is not their responsibility. Finally, after five and a half hours I get a text with over $4000 worth of service suggestions. All I wanted to know was what caused the check engine light. The other services were normal maintenance issues that would be taken care of at the next service of the vehicle. Then it took over 30 minutes to get the vehicle into my hands. Time recorded from when I watched it back out of the service bay. It has now been over SIX hours to determine the check engine light. Chad offers no words of apology, just a bill for $280. I gave him a flyer for 15% off and told him about the $200 credit I have from the last time Henderson Mercedes screwed me over back in March. Of course Chad could find no record of the $200. So he did the only proper thing of the day and charged me nothing. Why is it every time I leave a Mercedes service department, Henderson, Santa Fe, Milwaukee, I leave disappointed. Not to worry, this will be the LAST time I visit Henderson Mercedes. I attempted to leave a review on their website, but since last November its not possible. I wonder why? More