Mercedes-Benz of Henderson
Henderson, NV
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Really Gone Down Hill! This dealership has really gone down hill in recent years! It has gone from an exceptional dealership that bent over backwards for their clients, wh This dealership has really gone down hill in recent years! It has gone from an exceptional dealership that bent over backwards for their clients, which was expected and part of the reason we had bought 2 brand new vehicles from them in the past, to a dealership with the customer service of a used car lot on Boulder Highway! Part of what is supposed to come with a luxury car is luxury service and that has not been a part of this dealership for several years now. My wife has not been able to get a complimentary vehicle wash for over 2 years now, which is one of the promised amenities associated with buying a car from this dealership, as their car wash is allegedly always broken. Their customer service and interactions are so far from an acceptable status that we have quit taking our vehicle there for service or oil changes for about a year now. Today when calling to get a quote on parts I was hung up on twice and had a total time on hold of over 20 minutes while being transferred numerous times before I gave up and called a different dealership! Don't waste your time at this dealership, go somewhere else where they value their customers and treat them like they have spent over a $100K on vehicles in the past! More
I contacted the dealership regarding a vehicle via an email one evening, and received a response at 8am the following morning before the dealership even opened. The customer service was exemplary! email one evening, and received a response at 8am the following morning before the dealership even opened. The customer service was exemplary! More
I was pleased with the service and attention your team and reps gave Mr and my mercedes. and reps gave Mr and my mercedes. More
Just brought our GLE 350 in for the service. What an awesome experience! Chad was so great to deal with. He is very cool and was very patient. Kudos to Chad and the staff. Makes me want to sell my other awesome experience! Chad was so great to deal with. He is very cool and was very patient. Kudos to Chad and the staff. Makes me want to sell my other cars and buy another Mercedes. Thank you More
They did a terrific job getting our beautiful white S580. We got it at the end of January. It was estimated we would get it between March & May. Ricky Lopez & Lisa Ortega were charming and professional. We s We got it at the end of January. It was estimated we would get it between March & May. Ricky Lopez & Lisa Ortega were charming and professional. We still have a lot to learn More
Dave Leslie our service advisor is truly outstanding. We have a fleet of vehicles and quick reliable service is key to our buisness Dave delivers on this time and time again. Add to that a great sense of hu have a fleet of vehicles and quick reliable service is key to our buisness Dave delivers on this time and time again. Add to that a great sense of humor and what we consider unimpeachable ethics and honesty where we completely trust him with any and all decisions. Dave may work for Mercedes of Henderson but he feels like a part of our team. Cant recommend him highly enough. Hes the best of the best. More