Mercedes-Benz of Henderson

Was a great experience from when I walked in the door and was greeted by Drenna. She was a first class sales person and I enjoyed dealing with her. Then on to Pete in finance. Down to earth, friendly and p was greeted by Drenna. She was a first class sales person and I enjoyed dealing with her. Then on to Pete in finance. Down to earth, friendly and professional. Was a very pleasant experience overall. More

An enjoyable experience! Ray Jimenez was very knowledgable and gave exceptional Customer Service. Overall, every person we came into contact with went above and beyond to be sure we were happy w knowledgable and gave exceptional Customer Service. Overall, every person we came into contact with went above and beyond to be sure we were happy with our purchase and made sure to make us feel that we were their #1 priority. I have been in Customer Service for more years than I care to mention and buying cars for just as long and I have to say this was by far the best car buying experience ever! More

The overall experience was excellent. We have come back to Mercedes after some time with Lexus and other brands. In addition, the Costco Auto plan interface was seamless. Butch did great job meeting our sp to Mercedes after some time with Lexus and other brands. In addition, the Costco Auto plan interface was seamless. Butch did great job meeting our specific requirements. Mark Hatting was superlative!! His thoroughness and kindly manner was fantastic. Jason is a great salesman. His demeanor is perfect. I had not intended to purchase any additional coverage but after reflection I will contact Jason today and sign up for a couple of coverages. Best Regards; Kate and Steve McKenna More

VERY VERY poorly customer service specially (service Departement)I paid for a new car and the car was delivered damaged on the rear bumper it took me two visits to dealer to get it fix. Departement)I paid for a new car and the car was delivered damaged on the rear bumper it took me two visits to dealer to get it fix. More

This dealership went above and beyond expectation with price and fairness thru my trade price. I skipped the trade in, but purchased the vehicle. Rich Woodford delivered it to me all the way to california price and fairness thru my trade price. I skipped the trade in, but purchased the vehicle. Rich Woodford delivered it to me all the way to california personally and took the time to explain the Sprinter throughly . My next car will be purchased from him as well. Can't thank him enough for working with me on the deal and making it happen. Ben More

My experience at Mercedes Benz of Henderson has been the best. It seems that each member of your staff was selected and trained to meet goals in excellence of customer service. I appreciate the staff from best. It seems that each member of your staff was selected and trained to meet goals in excellence of customer service. I appreciate the staff from management , my sales consultant , service down to the young woman who cares for the ladies restroom. The car I purchased is my first Mercedes Benz and I truly love driving this car and hope I will always be able to drive a Benz in the future. Thank you and I have already recommended your store to strangers and friends. I live in Summerlin so Fletcher Jones is more convenient , however I choose M B of Henderson. Sincerely, Susan LaBouff More

This is our second time purchasing a car from your dealership and both times the experience was pleasant. Bill, head of your repair shop, told us about a possible car that we might be interested in. dealership and both times the experience was pleasant. Bill, head of your repair shop, told us about a possible car that we might be interested in. He was right on the mark and has been instrumental in both our purchases, bless his heart. All the staff were helpful and Mel (I can't remember his last name) along with Willie were very personable, helpful and informative. We believe we got a really good deal as we did with our previous car so I am happy to recommend you to all my friends and family. Keep up the good work. More

All staff members were very polite, professional and attentive. Excellent customer care, both with this and also previous sales and service experiences with this dealership! attentive. Excellent customer care, both with this and also previous sales and service experiences with this dealership! More

This car buying experience was without a doubt the best one I've had in 40 years of driving and owning vehicles!! Better than Carmax. Better than buying a car from a private individual. Ray Jimenez and Pet one I've had in 40 years of driving and owning vehicles!! Better than Carmax. Better than buying a car from a private individual. Ray Jimenez and Pete Moneo are absolutely at the "top of their game";! I came in to by a used Toyota RAV4 Sport I had seen on the Internet (Ray's specialty at MBofH); I steeled myself up for lengthy delays, run-arounds, bait & switch sales tactics; confusing counter-offers by management, etc...you name it, I've seen it all before, and I expected the same this time...Nope! Nothing even close. Ray was the consumate professional and made the buying experience actually pleasurable from the test drive all the way through handing me the keys as I drove off the lot with my purchase. He was beyond helpful...it was VERY clear his motto is something like: "I will treat the Customer with respect and the rest will happen as it will." Despite lots of other things going on in the dealership, I always felt Ray was totally focused on what I was looking for. Since I was interested in a Toyota in a Benz dealership, I wondered if I'd be hustled along or ignored. Didn't happen. Although Ray didn't know every answer to every Toyota question I asked, he made a legitimate try to find an answer to everything I was concerned about. He did not waste my time nor try to go in directions I didn't need or want; his bearing, manner, reserved enthusiasm, his personal touch, and his obvious pride at working at MBofH were noticeable and noteworthy. Pete did an equally awesome job walking me through the financing and warranty options; he was never pushy, never faltered, seemed to sense what I was looking for before I did -- a truly talented Finance Manager. He even impressed my wife who is an accountant and does nearly all of our family finances! Bottomline: Ray Jimenez and Pete Moneo are the two guys you ought to be calling if you need a car - any car - in the Vegas Valley. Best if it's a Mercedes but somehow I get the feeling that if you were looking for a John Deere 2500 diesel tractor with a 4-row farrower on the back, they'd find one and get you in front of it! I WILL be buying another vehicle from these guys!!! Well done! More

So I had to wait one week to bring in my car for some issues because there were no loner cars available all week, when I finally came in for my appointment that day and dropped off my car there were st issues because there were no loner cars available all week, when I finally came in for my appointment that day and dropped off my car there were still no loner cars available, I had a late appointment on this day but I had some time to come in earlier so I called too see If I could bring it in earlier and there would be a loner available, I was told yes there would be and it was ok to come in earlier, they gave me a time and send me a confirmation to my email. I came in went trough the issues with the service consultant, as I went to get my loner the guy at the counter tells me there was no loner car available. So my options were to wait 4 hrs for a car or get shuttled home where I live an hour away. I was very upset, my day off have tons of things to do and now I'm car less. Do you really think that i am going to sit there for 4 freaking hours!!!! Totally unbelievable, the manager didn't even bother to come out and show his face to apologize, he sat in his office didn't care. The guy behind the loner counter was so roude and the meaningless apology from the consultant, I just couldn't believe what horrible customer service this place has. Worst Mercedes Benz dealership I have ever delt with. You should get some lessons from Mercedes in California,,,,, your customer service is awful!!!!!! More