Mercedes-Benz of Henderson

I feel the service dept values my time. The work is always done right the first time. Car is washed and vacumed. Then after the call from the dept I can pick up in a timely manner. After a few day i'm always done right the first time. Car is washed and vacumed. Then after the call from the dept I can pick up in a timely manner. After a few day i'm asked how my experiance was. NOTE. All these steps don't fall into place just on their own. Obviously management is on their mark day in and day out. So cudos to the higher ups that make sure policy and procedure are followed to enable my ease and my experiance. On a job well done to the people behind the Star. Zain Engineer More

Outstanding professional staff at this dealership...I'm always treated with respect. Keep up the great customer service. I will definitely recommend this dealership to my friends. dealership...I'm always treated with respect. Keep up the great customer service. I will definitely recommend this dealership to my friends. More

Best experience I've ever had purchasing a vehicle! Knowledgable and friendly staff. Beautiful showroom. I love my Mercedes and look forward to purchasing another vehicle at the Henderson location. Knowledgable and friendly staff. Beautiful showroom. I love my Mercedes and look forward to purchasing another vehicle at the Henderson location. More

I love this dealer ship and very friendly staff.. I have I love this dealer ship and very friendly staff.. I have been recommending to my friends . Ray, Leah, Paul and GM they all were Great. See You Soon I love this dealer ship and very friendly staff.. I have been recommending to my friends . Ray, Leah, Paul and GM they all were Great. See You Soon. Insha'Allah.( GOD willing). Thanks. Best regards. Anwar Ali Jatoi More

From beginning to the end the service at Mercedes Benz of Henderson was hands down the best service i've experienced in my 30+ years of purchasing Mercedes Benz!!! First of all Ray Jimenez was so confident, Henderson was hands down the best service i've experienced in my 30+ years of purchasing Mercedes Benz!!! First of all Ray Jimenez was so confident, kind and calm! He made me feel very comfortable about the decision that I'd made!! Ray then introduced Michael Kreps!! I was blown away by the knowledge, confidence and honesty these two men had exhibited thus far!! I didn't experience any dramatic running around and stressful decision making!! I have to say that my mom and I were treated like Queens!! Ray, Jason and Michael were taking care of everything, and before you know it I was being introduced to another pleasant individual, Pete Moneo.......Pete , just in Mercedes Benz of Henderson style, explained everything that we needed to know about the deal we had just made!! I'm just so impressed with the total customer service I received that I've already recommended this dealership to two of my friends!! I mean we felt so comfortable and cared for from the moment we stepped out of the car being personally directed, by a young man who valeted my car while the ladies up front provided us with coffee, water and cookies............ The General Manager came out and introduced himself to us while inspecting my beautiful C300! There was a little tape on the window and before you know it there were 4 men going over my car again!! Ray and Michael especially, laid the Red Carpet down for me and My mom!!! I'm do excited about the customer service that I received, I could go on and on!! My God everyone I encountered there made us feel good about everything!! Thank You Ray Jimenez and your wonderful staff !! I'm a HAPPY WOMAN!! Thanx for a kind , courteous, stress free experience!! We Love You all !! More

I recently purchased a used Lexus SC430 from Mercedes Benz of Henderson. Since I came from out of state to purchase the Lexus I spoke with the customer relations manager and asked about the condition of Benz of Henderson. Since I came from out of state to purchase the Lexus I spoke with the customer relations manager and asked about the condition of the vehicle. He said it was immaculate with no problems and never been in an accident. When I arrived at the dealer after a 5 hour drive I was surprised how un-detailed the car was. Numerous body marks from adjacent doors a couple of minor door dents etc. and I was not to happy that this immaculate car looked so poorly. My decision to go ahead a buy was based on the mechanical condition which was outstanding - all services were performed at the local Lexus dealer every 5 thousand miles. Next the finance manager wanted to sell us a extended warranty of course and we kept saying no as our credit union had a very attractive warranty available at a good cost. Well he kept dropping the price and said he could sell us a Lexus 6 year 60K warranty for $1900 with zero deductible. Well this sounded pretty good so we said yes. When I got home the next day I started detailing the Lexus and found that the clear coat was flaking off the rear bumper. I took it to a body shop I have been using for over 20 years and they told me the rear of the car had been in an accident and the paint job on the rear bumper was shoddy and needed to be re-painted. A week later we get the Lexus warranty in the mail and the expiration date is in 2 years! I called Lexus to find out why and they said the effective date of the 6 year warranty was from first date of sale of the car. The finance manager seemed to have forgotten to tell us this!! We thought we were purchasing a 6 year warranty, not a two year warranty. Now this was just deceptive sales. I called Mercedes Benz of Henderson and complained to deaf ears. Finally I filed a complaint with the Better Business Bureau of Las Vegas for non disclosure of the accident and the actual terms of the extended service contract but they never responded. I would suggest if you feel that you have been taken advantage of like I do that you go ahead and file your own complaint. More