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Mercedes-Benz of Henderson
Henderson, NV
1,278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,278 reviews
July 16, 2014
George Teh Visited dealership 9:15am this morning, Ray Jimenez told to look for Mr Anderson who was on vacation so I end up dealing with Mr Kizirian, I offered $ Visited dealership 9:15am this morning, Ray Jimenez told to look for Mr Anderson who was on vacation so I end up dealing with Mr Kizirian, I offered $16,500 for this 2006 M Benz, he said he'll look for financing, he call me back 10:15am but we didn't agree on the monthly payment his offering, he told me he'll call me back after he look for a bank that would be lower payments but it 5:15pm already and I still haven't heard a word from him, I called his cell but no answer, terrible customer relationship, so dissapointed! More
by Judeyana08
Employees Worked With
Gary Kizirian, Gary Kizirian
July 07, 2014
Poor after sales service Got the auto we wanted the sale was fast and friendly but after sales service was one problem after the next, It was their standard quote WE ARE SORRY Got the auto we wanted the sale was fast and friendly but after sales service was one problem after the next, It was their standard quote WE ARE SORRY no one at the dealership talks to other departments and we did not get things we were promised and the service was just bad. We got the car we wanted but the dealership lost our future business and service of the car and any referrals that could have come if the service would have been good. We will now have a shorter drive and spend less time going to dealership that is closer to our home. More
by Lyndalpat
Employees Worked With
Gus Hoppel
May 03, 2014
Christina Isola The most personal and amazing service I have ever received while purchasing a new car. The attention to detail in all areas of ordering, receiving and The most personal and amazing service I have ever received while purchasing a new car. The attention to detail in all areas of ordering, receiving and learning how to operate my new vehicle makes this the best customer service in town. More
by Christina Isola
Employees Worked With
Jason Abbott, Pete Moneo, Dustin Dapkus, Michael Krebs
April 23, 2014
More then I bargained for.. I came into the dealership feeling like a window shopper.. not even a customer.. Im a first time buyer and I didnt think anyone would take me serious. I came into the dealership feeling like a window shopper.. not even a customer.. Im a first time buyer and I didnt think anyone would take me serious.. But upon meeting Cordell I IMMEDIATELY felt like family.. and he introduced me to everyone and I felt just because I was standing next to him I became their family. I now consider this man a brother... I didnt feel as if i was simply a customer with him.. he looked out for me alot and went to bat for me when things looked dire.. I can sit here and type all day praising this man and the team at Mercedes of Henderson but I dont want to be a bore. But before this purchase I was already set on driving nothing but Benzes from here on.. now i will buy nowhere else BUT Henderson.. the experience was not only wonderful but one I will NEVER forget.. That is all.. Brent Fisher "2014 S550 'WIT ALL THE TRIMMINGS' driver" More
by CapBoo2
Employees Worked With
Cordell Farell, Ray Jimenez
March 03, 2014
This transaction was one of the most smoothest transactions that I have had in purchasing a car over the last 20+ years. There was little to no negotiation once Ray came back with a price that I t transactions that I have had in purchasing a car over the last 20+ years. There was little to no negotiation once Ray came back with a price that I thought was comparable to prices on the Internet. Ray explained the different features of the vehicle to us in a way that made me want to make the deal. His mannerisms and courteousness was very good and he took Excellent care of us from the first e-mail I sent him inquiring on the 2011 ML 350. Ray also took time to stop by Anita's office to get the paperwork signed as she was tied up. I would also like to mention the good customer service of Paul Williams in finance that made it easy for us to decide on the 2 additional options we purchased. We would most definitely recommend your dealership to friends of ours and will also look at other cars we might purchase for our daughters in 2 years time. Best Wishes, Rao and Anita Gondy More
by raogondy
Employees Worked With
Ray Jimenez
February 07, 2014
Everything was outstanding, all the people that assisted me was wonderful and knowledgeable. I was very happy with my purchase and i look forward to doing business again in the future. me was wonderful and knowledgeable. I was very happy with my purchase and i look forward to doing business again in the future. More
by Acriss1960
Employees Worked With
John radar, melvin Anderson, Mikayla Scheidell, Ray Jimenez, Jason Abbott, Pete Moneo
February 06, 2014
Very helpful staff. The staff are all very friendly. It's a very Comfortable environment in which to purchase a new vehicle. The customer service is exceptional! Two thumbs up! It's a very Comfortable environment in which to purchase a new vehicle. The customer service is exceptional! Two thumbs up! More
by Ajw585
Employees Worked With
Ray Jimenez
February 05, 2014
Awesome customer service. Will recommend anyone looking for a car. Happy to have found this dealership with the car I've been waiting for. Thank you for a car. Happy to have found this dealership with the car I've been waiting for. Thank you More
by mercedez526
Employees Worked With
Mikayla, Michael Krebs
February 03, 2014
Was looking for a Nissan 370z. found my car at Mercedes benz of Henderson. I live in Arizona so I was a little nervous this being my 1st car purchase not in the state I live in. negotiated the deal before benz of Henderson. I live in Arizona so I was a little nervous this being my 1st car purchase not in the state I live in. negotiated the deal before I even left home and after 300 miles, I arrived at Mercedes benz of Henderson. my nervousness' was unwarranted as EVERYTHING was perfectly in order, Ray Jimenez really took great care of me. I was so pleased and would recommend this deanship to ANYONE, they are fantastic, honest and upfront. More
by ptrepak
Employees Worked With
Ray Jimenez
January 31, 2014
Purchased new sprinter from Rich Woodford. He was very knowledgeable and gave us a fair price. Service center is top notch. good communication and follow up. knowledgeable and gave us a fair price. Service center is top notch. good communication and follow up. More
by jjmretired
Employees Worked With
Rich Woodford
