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Mercedes-Benz of Henderson
Henderson, NV
1,278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,278 reviews
December 14, 2014
Routine Maintenance The Service Techs and others were exceptional. Doug Murray and his team of experts were very quick and efficient. The Loaner Car was too small for som The Service Techs and others were exceptional. Doug Murray and his team of experts were very quick and efficient. The Loaner Car was too small for someone my height (6'3"). More
by Hmelton44
Employees Worked With
Doug Murray
November 26, 2014
5 star We were going back from Las Vegas to Los Angeles yesterday and noticed the navi is not functioning so i google mercedez benz dealers in the area. I fo We were going back from Las Vegas to Los Angeles yesterday and noticed the navi is not functioning so i google mercedez benz dealers in the area. I found the one in Las Vegas and asked for help and they accomodated us promptly but that time they diagnosed the problem is the sd card and they are out of stock. They told us to try MB on Henderson. so we went. They provided exceptional customer care They accomodated us for a quick service appointment and they able to fix it and help us return back home safely. More
by Sandre Adanzo
Employees Worked With
I forgot the name
November 21, 2014
Everything done the first time and on time. Took the car right in did a diagnostic review and washed the car everything was good, was in the week before for the complimentary oil change in and o Took the car right in did a diagnostic review and washed the car everything was good, was in the week before for the complimentary oil change in and out quickly and professional More
by RMN
Employees Worked With
Stephan Huor, Tom Judge
November 19, 2014
Normal service appointment The team is great to work with and Dustin is exceptional. My service needs are always taken care of with no hassles or drama and he is always eager t The team is great to work with and Dustin is exceptional. My service needs are always taken care of with no hassles or drama and he is always eager to please. More
by rjbenterprises
Employees Worked With
Dustin Dapkus
November 06, 2014
Simply the best !! Always a great experience. The entire staff is always friendly and courteous. The service on the vehicle is always completed on time and as quoted. Always a great experience. The entire staff is always friendly and courteous. The service on the vehicle is always completed on time and as quoted. Never any unwanted surprises. Can't say enough about the entire staff. Thank you More
by ginaflihan
Employees Worked With
Robert Berrara
October 31, 2014
Very Happy Kevin Ong and Gus were awesome, they took care of everything and they were even able to extend my loaner car for a day so that I could pick up my car Kevin Ong and Gus were awesome, they took care of everything and they were even able to extend my loaner car for a day so that I could pick up my car at the best time for my schedule. Overall very happy and will definitely be back in the future. Thanks guys! More
by Kbear626
Employees Worked With
Kevin Ong, Patrick (mechanic, sorry I don't know the last name), Gus Hoppel
October 16, 2014
I CAN'T COMPLAIN WITH THE SERVICE AND ATTENTION I GOT IT WAS A PLEASURE TO TAKE MY CAR FOR SERVICE, THE TREATMENT BY ALL THE PERSONEL I DEAL WITH WAS EXCELLENT, AND THE CAR YOU LOAN ME WAS BEATUFULL IT WAS A PLEASURE TO TAKE MY CAR FOR SERVICE, THE TREATMENT BY ALL THE PERSONEL I DEAL WITH WAS EXCELLENT, AND THE CAR YOU LOAN ME WAS BEATUFULL More
by JOAQUINLANZA
Employees Worked With
Ray Jimenez, Dustin Dapkus
September 22, 2014
2012 ML350 Bluetec I had a great experience dealing with the professionals at Henderson Mercedes Benz, specifically Ray Jimenez, Internet Sale Director and Pete Moneo, F I had a great experience dealing with the professionals at Henderson Mercedes Benz, specifically Ray Jimenez, Internet Sale Director and Pete Moneo, Finance Director. As an out of town buyer, Ray coordinated a smooth process for me to come in and purchase the vehicle. Pete was very thorough and clearly explained all aspects of the financial part of the purchase, including various service plans with pros and cons of each. The result was a quality experience and I got the vehicle I wanted at a good price. More
by djsmith1315
Employees Worked With
Bill Szabo, Ray Jimenez, Pete Moneo
September 22, 2014
Unpleasant Experience I bought my car online from this dealer then have it ship to California. The whole experience is a disaster. The car arrived dirty inside and outside I bought my car online from this dealer then have it ship to California. The whole experience is a disaster. The car arrived dirty inside and outside, dupont paint care paid for but did not applied, mileage on car does not match DMV paperwork. Deal closed on June 27 but did not receive car till July 10 night time. Car got trucked from NV to CA on a 10 car transport truck with no protection over the car. Car has funny sound from bottom ever since delivery then finally Found out in less than 60 days that bottom of car was torn/damaged. Called dealer and sales person to try to resolve but the answer is Sorry, its too long nothing we can do. So all I can say is, be careful when dealing with this dealer. More
by neivns
Employees Worked With
Michael Krebs
July 26, 2014
A happy Mercedes owner/customer As a three time Mercedes Benz owner, I was a loyal customer who loved the craftsmanship and style of the Mercedes Benz, that is, until I purchased my As a three time Mercedes Benz owner, I was a loyal customer who loved the craftsmanship and style of the Mercedes Benz, that is, until I purchased my new 1999 SLK 230 Kompressor convertible from Mercedes Benz in Illinois. After having my car for only three months the car was involved in a seven car collision caused by a high chase to apprehend an individual by the police. My car was severely damaged and Mercedes Benz refused to total my car as a loss even after I went so far as to share my complaints with the Vice President at Daimler Chrysler-Mercedes Benz in Stuttgart, Germany. Despite my pleas and petitions, Mercedes decided instead to make a very poor attempt to fully repair the car. This car never drove well afterwards. My once prized and beautiful car was now a car that I loathed and drove with regret. Mercedes refusal to total my damaged car, made me vow to myself that “I would never again buy or own another Mercedes Benz!” I kept my promise until I met Ray Jimenez at Mercedes Benz in Henderson, NV. Ray in my opinion demonstrates the character and professionalism a car salesman should have for himself and for the dealership he represents. Once I had decided to buy a new car, I was determined to keep my promise to stay away from a Mercedes!! But despite my resolve, my heart kept swaying me towards my favorite car, a “Mercedes Benz”. I had the good fortune to deal with Ray Jimenez who was highly recommended by a trusted friend who had previously purchased an “E Class” from him. Ray broke the stereotype of the pushy car salesmen; he was very patient with me, my many questions and my reluctance to buy another Mercedes! I’m not completely sure if I purchased my C250 because of Ray’s good nature and quality salesmanship or if I just weaken (he had something to do with that as well) and purchased the type of car that I have always liked and wanted. Ray remained customer focused throughout my entire purchasing process. He graciously put me at easy during my frequent calls to check on the delivery status of my car. He was never hurried or abrupt with me “Ray was the calm in the midst of my storm”; he stayed positive and kept reassuring me that my car would be delivered soon. The thoughtful and comprehensive service from Ray and his staff renewed my trust and made me feel like a welcome and appreciated customer; both before and after my transaction had closed! They literally turned my heart around. I can’t speak well enough about Ray Jimenez and Mercedes Benz of Henderson, NV the service that I received from this particular dealership which was beyond “good”. When I think of the many ways they went the extra mile for me, I have to say they were superb! I highly recommend Ray Jimenez as the “best salesman of the year for Henderson” and I highly recommend Mercedes Benz of Henderson, NV as the “best dealership of the year”! Ray Jimenez turned me from a disgruntled customer who said “never again”, to one who now proudly says, I love my 2014 Mercedes Benz, C250 Sport Sedan Car! A happy Mercedes owner, E. Millie Knowles More
by Gunther1
Employees Worked With
Mikayla Scheidell, Ray Jimenez
