Mercedes-Benz of Henderson

Returning customer I live out of the state and did all my research and communication on the internet. David Burchell contacted me immediately after I sent a request for I live out of the state and did all my research and communication on the internet. David Burchell contacted me immediately after I sent a request for an E-price. I made arrangements to meet with him and he had the vehicle pulled up front when I arrived. We made a deal on a Sprinter van. This my second purchase from this dealership and have two great experiences . More

Really good From start to finish Trent made my purchase a priority. If I asked for images, he's send them right away. If I asked for more images, he'd send more. From start to finish Trent made my purchase a priority. If I asked for images, he's send them right away. If I asked for more images, he'd send more. I purchased the vehicle from out of state without ever actually seeing or test driving the vehicle in person. Trent made the process easy and I bought with a confidence that only comes with trust. More

Above and beyond. Smooth as glass I purchased a used truck from out of state at Mercedes-Benz of Henderson and couldn't be happier with the entire process. I found the truck online an I purchased a used truck from out of state at Mercedes-Benz of Henderson and couldn't be happier with the entire process. I found the truck online and contacted Trent via email. He was very helpful and responded quickly. They went above and beyond and picked me up at the airport. Got to see the truck for the first time and it was exactly as described. Trent and I got all the legal stuff out of the way quickly. I then proceeded into the final process with Pete. Very nice and straight forward guy. No pressure, smooth and easy process. I would highly recommend this dealer as well as the two gentlemen I had the pleasure of doing business with. More

Great service advisor (Erik Rudd) Finance Manager (Pete Moneo) is the most personable and always makes time for my concerns. He assisted me with a couple of issues and actually followe Finance Manager (Pete Moneo) is the most personable and always makes time for my concerns. He assisted me with a couple of issues and actually followed up to completion. He is definitely an asset to this dealership, and I will return for my next purchase solely because of him! More

Awesome experience!!!! I have always dreaded the experience of buying a car. I have always felt that the experience with all dealerships leaves one with the feeling of bein I have always dreaded the experience of buying a car. I have always felt that the experience with all dealerships leaves one with the feeling of being xxxxx and taken advantage of. I was just as skeptical about Mercedes of Henderson. Because of my awesome team, I rated this dealership and experience with a five star. My team which consisted of Lois Greer, Steve, Wyndell Frazier and my concierge were the best ever! They all made my experience one that I will always view as a very positive one. Because of my experience, I will highly recommend this dealership to everyone for a "must go to". Great Job Team and much gratitude!!!!!!!!!! :) More

Legendary Service Yesterday my wife and I were out for grocery shopping, Instead we dropped by MB of Henderson to search for a car. After made connection with Lois, we Yesterday my wife and I were out for grocery shopping, Instead we dropped by MB of Henderson to search for a car. After made connection with Lois, we were shown most of the displayed models. Lois Greer provided a legendary service by patiently going through the vehicles with us until we decided to take one for a test drive. Our intention was only looking around; and there was not a hint of sales pitch from Lois, very professional. We decided then to purchase and put grocery shopping on hold for the day. After brief negotiations, Ray Lo (Sales Manager) professionally concluded the sales. We were reluctant to part with our 2001 E320, which gave reliable and comfortable service. When the new vehicle was ready, Kelly thoroughly explained the functions of the vehicle. Wyndell, new to his position, concluded the sales payment. I must say the experience of this trip was one of my most satisfying purchase of any products so far in my life. No pressure or sales pitch. Every one in the dealership was very courteous and friendly by acknowledging you as you walked by. There are no words good enough to recognizing the team except 'THANK YOU VERY MUCH" .Will definitely going to enjoy the vehicle and the relationship with this dealer. More

Phenomenal dealership!!! I am ecstatically happy with the car I bought at Mercedes-Benz of Henderson (they gave me a great deal on an absolutely gorgeous low mileage, pre-owne I am ecstatically happy with the car I bought at Mercedes-Benz of Henderson (they gave me a great deal on an absolutely gorgeous low mileage, pre-owned vehicle) and the customer service was amazing! My salesperson, Lois Greer, who I first made contact with when she returned my Internet inquiry concerning a car I found online (and eventually bought), could not have been any more warm and friendly on the phone. I felt great about her before I even met her. I had just been abused by a Van Nuys, CA, based Mercedes dealership (Keyes) regarding a car I nearly bought from them and to say I was disheartened dealing with car dealerships when I first made contact with Lois would be a huge understatement. But Lois made buying a car a fun and happy experience and I, in fact, made a 4.5 hour drive just to see the car I found online there and to have her sell it to me. I didn't even look elsewhere in Vegas once I met her and saw the car. It was the one and she was the one I wanted to sell it to me. Pete in Finance was great during the paperwork phase and the after care treatment has been amazing, also. I've received more than one follow up call to see if I was happy with everything, most recently earlier today when I received a call from Taylor. On the day I bought the car, Lisa took a lot of time to go through the features of it with me and when I had trouble signing up for the online app that goes with my car (Mercedes Me), I was promptly connected with someone to talk me through it over the phone. Nobody there ever acts like they are too busy to help. Every single person there whom I have been in contact with in one way or another has made me feel like a very valued customer and appreciated for my purchase at the dealership. I can't imagine ever buying a Mercedes from any other dealer. Thanks, all, for restoring my faith that buying a car can be a great all-around experience! More

We Love MB of Henderson! John Broadbent and others were so helpful to us on a day that was VERY busy & hectic for them. We never felt neglected as they guided us through the p John Broadbent and others were so helpful to us on a day that was VERY busy & hectic for them. We never felt neglected as they guided us through the process of buying our 2nd Mercedes roadster. They were excellent at answering our questions, & dealt with us fairly. On a personal note, we truly like John Broadbent, as well as Product Concierge Lisa Ortega. More

Personable service This is the second vehicle I have purchased at this dealership and each time was a positive experience. No hassle and no feeling like I had to cut thr This is the second vehicle I have purchased at this dealership and each time was a positive experience. No hassle and no feeling like I had to cut through the mess of car buying. More

Treated me like a Queen! I had my heart set on a Lexus. After I visited Lexus of Las Vegas where you would expect a "high end" experience and I received the opposite. I was pr I had my heart set on a Lexus. After I visited Lexus of Las Vegas where you would expect a "high end" experience and I received the opposite. I was pre-judged, over charged and I had to demand a manager, who gave me the same "low end" impression. I was left feeling disappointed and deflated. It completely turned me off to Lexus and honestly, I was thinking I should just keep my car and not bother with buying a new one. My dad suggested I speak to his friend Lois Greer at Mercedes-Benz of Henderson. After speaking to Lois on the phone we decided to go check out the dealership and test drive a car. Night and Day difference from the Lexus of Las Vegas dealership!!! We were treated like GOLD and Lois was so helpful! She asked all the right questions to ensure I got all the options that I wanted and she made sure every detail was accounted for. I had no idea how safe Mercedes was until she showed me actual photos of crashes and explained all the attention that goes into making these cars. She made sure I well informed in all aspects. The entire staff was SO professional and welcoming! I couldn't stop smiling the entire time I was there. Pete helped me with my financing. He went through all the optional items in full detail explaining the benefit and prices. He even shopped around and made some phone calls to BEAT the rate I already had been pre-approved with! Kelly Thomas went though the entire car and set everything up for me. Again, making sure I was well informed on all my options and services. She was so sweet and professional. She took my picture and made me feel special. I received EXCEPTIONAL care and service from everyone I interacted with here. Thanks for making me feel special and like a QUEEN! Looking forward to many years of loyalty together. THANK YOU! More