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Mercedes-Benz of Hanover

Hanover, MA

4.3
596 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 596 reviews

April 27, 2024

Ryan Coyle was excellent to work with. Friendly responsive kept Me well informed and went the extra mile to make sure my Service was stellar More

by Doradaly17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Coyle
Apr 30, 2024 -

Mercedes-Benz of Hanover responded

It's fantastic to hear that you had a great experience and that Ryan provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 25, 2024

Very happy and excellent customer service from all 3 Chris, Albert and Nate, happy to visit again More

by Vishnu Kodumuru
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Shannon, Albert Rivera , Chris Norton, Sam Li
Apr 28, 2024 -

Mercedes-Benz of Hanover responded

It's great to hear that you had an excellent customer service experience with Chris, Albert, and Nate! Their dedication to providing great service has left you happy and eager to visit again. Your feedback is valuable!

April 23, 2024

Good service, good communication with customer, efficient and customer contact staff are customer focused. Free loaner service for customers on Cape a great customer service! More

by mdc131Cal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Maurice
Apr 25, 2024 -

Mercedes-Benz of Hanover responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 21, 2024

Excellent service and great communication. Technician was very thoughtful and helpful with suggestions. Great to find someone knowledgeable about sprinters. More

by dann.blackwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony sprinter specialist
Apr 23, 2024 -

Mercedes-Benz of Hanover responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 19, 2024

My experience at Hanover Mercedes was once again a most positive one. My service advisor, Ryan, went out his way to keep me informed of what was happening with my car and get answers to all my questions. A More

by C_deloro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Coyle
Apr 20, 2024 -

Mercedes-Benz of Hanover responded

It's great to hear about your positive experience at Hanover Mercedes, especially with your service advisor, Ryan! We're glad that Ryan went out of his way to keep you informed and address all your questions, contributing to your satisfaction with the service. We appreciate your continued trust in us for your service needs and look forward to serving you in the future. We're here to ensure your continued satisfaction with our services!

April 11, 2024

Everyone was very helpful and I felt i was treated honestly. Good experience. Thank you Nate/Albert and JJ More

by Atmmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nate. Sales, John Hoyt , Albert Rivera
Apr 13, 2024 -

Mercedes-Benz of Hanover responded

It's great to hear that you had a positive experience and felt treated honestly at our dealership! Nate, Albert, and JJ were instrumental in making your experience enjoyable and helpful. Enjoy your new vehicle!

April 02, 2024

Nate Shannon was very helpful with our needs and requests. Other staff members were also helpful and attentive. More

by Joaodepina63
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nate Shannon
Apr 05, 2024 -

Mercedes-Benz of Hanover responded

It's fantastic to hear that you had a great experience and that Nate provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 02, 2024

I walked into the dealer in January and inquired about an AMG GT and I was told that they had one that should be in early spring. I left my info and figured that somebody would scoop that and I would never h More

by dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rivera
Apr 06, 2024 -

Mercedes-Benz of Hanover responded

We're thrilled that Matt and Charles were able to provide you with such excellent service and that the process was smooth and efficient. Thank you for choosing us and for your kind words about our team. Enjoy your new AMG GT, and we look forward to serving you again in the future!

March 31, 2024

The service team was extremely helpful I had an emergency tire issue and they were able to get me in quickly and they were transparent about the issue and what was needed to fix it. They will definitely be m More

by mcabral3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Williams
Apr 05, 2024 -

Mercedes-Benz of Hanover responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 30, 2024

Communication is great. They kept a detailed report on our vehicles maintenance. We are pleased with their service. More

by Catherine.prado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy
Apr 04, 2024 -

Mercedes-Benz of Hanover responded

We are thrilled to hear that you had a great communication experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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