Mercedes-Benz of Hanover

Brought my car in to replace 4 break pads. While making my appointment I ask for a quote on the cost of the job and was quoted 450. After my car was picked up and speaking to the service rep. While making my appointment I ask for a quote on the cost of the job and was quoted 450. After my car was picked up and speaking to the service rep. Multiple times that week he told me the cost of the job was going to be 500 for the back breaks. And 800 for the front breaks. I told the rep that I was quoted 450 for the entire job. Which he responded he didn’t know how who would of quoted the job for that. I told him I was only able to do the back breaks if that what the total was going to be, the day before the car was getting returned to me the service rep further explained the scope of work that was performed. After speaking with the rep he mentioned that they had replaced the rotors. I asked why they would replace the rotors when there was never anything wrong with the originally rotors. He’s explanation was that’s what the do. So frustrating when you take your car in for one job to then just be up charged for devices or parts that didn’t need to be completed. Also they never replaced the cover that went over my breaks so now all you see is the break pads through the rims. Just looks cheap and xxxxty now. Extremely disappointed to say the least.now I have to pay someone else to finish the front break pads More

I needed to get a license plate holder installed on the front of my new purchased-out-of-state car, and Ryan was courteous and helpful, even though I did not buy the car from Mercedes Hanover. front of my new purchased-out-of-state car, and Ryan was courteous and helpful, even though I did not buy the car from Mercedes Hanover. More

Three hours for an oil change and inspection was absurd. I definitely will not be back. I definitely will not be back. More

I was in a desire situation. I’m driving back home to Florida this Friday. My car had a potential issues which may have resulted in a break down anywhere along my 1500 mile trip I’m driving back home to Florida this Friday. My car had a potential issues which may have resulted in a break down anywhere along my 1500 mile trip. Ryan at MB of Hanover arranged for my car to be picked up at my summer home, towed to Hanover from Cape Cod. Car was fixed and will be delivered back to me within a day! More

Service was great. Ryan really took great care of me a made sure I had a loaner car. Very nice. Ryan really took great care of me a made sure I had a loaner car. Very nice. More

Great experience, knowledgable and did not oversell me. Would return for another car in the future! Would return for another car in the future! More

Pleasant…responsive. .communicate well…fairly priced…professional .My experience with Ryan was why I will go back again. .communicate well…fairly priced…professional .My experience with Ryan was why I will go back again. More

Enio is the BEST! His continued caring and kindness to all his clients is absolutely amazing. He is the reason I keep coming back for my service needs. He is a super s His continued caring and kindness to all his clients is absolutely amazing. He is the reason I keep coming back for my service needs. He is a super star ! More

Responsive, personable, efficient, and selection of card is great ! Chris Murphy in sales & Ryan Coyle in service are top notch! Seamless experience is great ! Chris Murphy in sales & Ryan Coyle in service are top notch! Seamless experience More

Phelan was awesome from start to finish. Helped with exactly what we were looking for and didnt push anything else on us. Great customer service, will be back for future MB purchases. Helped with exactly what we were looking for and didnt push anything else on us. Great customer service, will be back for future MB purchases. More