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Mercedes-Benz of Hanover

Hanover, MA

Overview
Reviews
4.3
596 Reviews
Call Dealership (781) 479-2392

1877 Washington St.

Hanover, MA

02339

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Showing 596 reviews

July 26, 2024

Service department was great! Anthony kept us informed and our vehicle was ready when he said it would be. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Deldeo
Report | Print
Jul 27, 2024 -

Mercedes-Benz of Hanover responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2024

Service appointments take for ever. Oil change by appointment should NOT take 2 hours. Prices for basic services are way above market rates. More

by aalzaim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elvin Rivera
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Jul 30, 2024 -

Mercedes-Benz of Hanover responded

aalzaim. We regret that your overall experience with your service appointment was not up to the standards we aim for and I'm sorry to hear about your concerns regarding the cost. We strive to provide fair pricing and quality work. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. Thank you for taking the time to share your feedback, and I am sorry for any inconvenience you faced. Frank Mazziotti General Manager fmazziotti@group1auto.com

July 22, 2024

Mercedes Hanover went above and beyond in helping me with service for my vehicle. Thank you very much! More

by S680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio Rebolo
Report | Print
Jul 26, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

July 22, 2024

Well organized. Completed work timely Kept me informed Cost reasonable Ryan was accessible and knowledgeable More

by One 2 may
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jul 26, 2024 -

Mercedes-Benz of Hanover responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

July 16, 2024

Kristina was excellent on giving me all the info on what my car needs ASAP. More

by celinasoares62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
Report | Print
Jul 17, 2024 -

Mercedes-Benz of Hanover responded

Hi, thanks for your praise about Kristina. We look forward to your next visit! Take care!

July 11, 2024

Excellent service got waited on right away young man Ryan Coyle took very good care of my problem with my car and explained what might be wrong and would call me back when he got results, which he did. Great More

by Cathythibo61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Coyle
Report | Print
Jul 12, 2024 -

Mercedes-Benz of Hanover responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hanover! We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2024

If I could give negative point I would, horrible experience. Uncaring and uncommunitative. If this wasn't the only dealership near me I wouldn't go. More

by Scott.Pyne23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None listed
Report | Print
Jul 19, 2024 -

Mercedes-Benz of Hanover responded

Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you.

July 08, 2024

Enio rebolo is personable attentive and knowledgeable regards service explanations . I’m following on with his other several r service recommendations More

by Bubbaraybo60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enjo rebolo
Report | Print
Jul 10, 2024 -

Mercedes-Benz of Hanover responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2024

Had a scheduled oil and filter change today. It was done in a timely manner, as far as the scheduling, and length of the actual appointment time. The cost of this service was fairly-priced as More

by Peterson996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bolton
Report | Print
Jul 10, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 03, 2024

Great sales people and service department. Fair trade in value and timely process in new car purchase. More

by jbarnettbuilding
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Jul 04, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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