Mercedes-Benz of Hanover

Good but v e r y slow service Made a 10:45am appointment to replace a headlight and a front parking light. Was told this would take less than 45 minutes. Requested that my tires be Made a 10:45am appointment to replace a headlight and a front parking light. Was told this would take less than 45 minutes. Requested that my tires be checked and a 4 wheel alignment as I hit several large pot holes this week. Was told this would take another 45 minutes for a total of 1 1/2 hours so I felt safe in making an appointment for 2 hours later. It took 3 hours and 5 minutes before my car was done. The service man apologized and then slain, there was someone ahead of me. Then why did I make an appointment. When I went to pay my bill the printer in the credit card machine ran out of papers and there we none to be found in the area. Another woman came and scurried about, went out if sight for a few minutes and came back with a few small tools of paper. Total time at your facility 3 hours and 15 minutes. I missed my appointment and had to reschedule for the next day More

They take good care of me I highly recommend Prime Mercedes-Benz. I needed an inspection sticker. They took care of me. Had a couple other issues addressed. Always feel lik I highly recommend Prime Mercedes-Benz. I needed an inspection sticker. They took care of me. Had a couple other issues addressed. Always feel like I am their top priority and I didn’t even buy my car from them (but I will next time). Love it when Molly is my service advisor. More

Very good service The people who helped me were knowledgeable, courteuos, had great communication skills, and delivered my vehicle ready to go when right on time as pro The people who helped me were knowledgeable, courteuos, had great communication skills, and delivered my vehicle ready to go when right on time as promised. More

The best service department I have ever used. The care given at Mercedes Benz Prime Service is exceptional and personal. Each person involved in the process is courteous, efficient, and skilled at The care given at Mercedes Benz Prime Service is exceptional and personal. Each person involved in the process is courteous, efficient, and skilled at their job. The care given makes one feel as if their vehicle is the only priority. I highly recommend the services offered. More

Recall The valet service was very efficient. I had to wait for a service person to check in my vechicle. Once the person arrived I went up to her to check my The valet service was very efficient. I had to wait for a service person to check in my vechicle. Once the person arrived I went up to her to check my car. I requested to have the battery replaced in the key. The service was completed on time and I was contacted. After I drove away and stopped I realized the battery was not replaced in the key. Luckily I was not very far away so I returned to get the new battery More

Great service! Wonderful dealership with exceptional customer service! Will be returning to visit them with all of my Mercedes specific needs in the future. they are Wonderful dealership with exceptional customer service! Will be returning to visit them with all of my Mercedes specific needs in the future. they are fantastic! More

Red Carpet Service All The Way The service writer handled everything like my private secretary. It’s rare these days that anybody gets it right. Everybody is so distracted, but Vinc The service writer handled everything like my private secretary. It’s rare these days that anybody gets it right. Everybody is so distracted, but Vince was flawless as usual. More

Disappointment I'm really disappointed for the quality of work you guys did on repairing my driver side front seat ,i cant even believe you guys charge my wife for s I'm really disappointed for the quality of work you guys did on repairing my driver side front seat ,i cant even believe you guys charge my wife for such a poor job anyway i learn my lesson not to do business with Mercedes Benz anymore. More

Excellent service Michael took prompt excellent care of my car and got it back to me quickly. . . and freshly washed.he made sure all work was covered by warranty Michael took prompt excellent care of my car and got it back to me quickly. . . and freshly washed.he made sure all work was covered by warranty More

Easy Peasy Service Advisor wrote up my automobile problem, and had a employee drive me home in minutes. No hassle, no waiting. Told me he would keep me informed Service Advisor wrote up my automobile problem, and had a employee drive me home in minutes. No hassle, no waiting. Told me he would keep me informed on the progress of the service. Within an hour I was given an update of my car. Easy Peasy!! Thanks, M/B More