Mercedes-Benz of Hanover

Poor communication; Communication was non exsitant and all ansewers we no!! I considered buying a new car with you (a new 550) but after the xxxxty service forget it.. Communication was non exsitant and all ansewers we no!! I considered buying a new car with you (a new 550) but after the xxxxty service forget it.. the way my wife was treated with her tire problem was awful. We came. In and explained the situation, left the car overnight. ( no loaner stupid on your part) and was told it was checked out and was good to go. Well we found out two days later that your service department just put air in the tire and sent us on our way the next day. Three days later we had to bring the car back in because hazard light was on again. Finally they did check it out and found a small screw embedded in the tire. No loaner of course so she sat there for a hour and one half while you finally repaired the tire. Is this good service. I am still waiting for a call back on an order for my air conditioning condenser which your folks told me was ordered. Still no communication or follow up two weeks later..... is that five star service? I have not been able to use the car in this heat... I suggest you guys get your act together and be sure you communicate with your customers. If you want to stay in business. More

Easy to buy awful customer service Getting refund check started in Feb finally settled July No return phone calls customer service awful Will never buy here again I bought two cars Getting refund check started in Feb finally settled July No return phone calls customer service awful Will never buy here again I bought two cars here a two friends bought cars big mistake More

Great experience buying a new GLS I came in this past Thursday looking for a new GLS. I had the pleasure of meeting Ryan the sales person and he was exceptional in helping me find wha I came in this past Thursday looking for a new GLS. I had the pleasure of meeting Ryan the sales person and he was exceptional in helping me find what I needed and before I knew it Friday morning I picked up my new car. I cannot recommend highly enough the group at Mercedes-Benz of Hanover as they were all incredibly professional and helpful. Thanks for making this process so simple More

How bout some follow up Everyone was helpful during purchase. Not so much while trying g to arrange lease buy out or trying to return car. Numerous emails and phone calls not Everyone was helpful during purchase. Not so much while trying g to arrange lease buy out or trying to return car. Numerous emails and phone calls not rwtuened More

Best service Dan, my service director, was was one of the best service person that I have ever worked with. I was in a tough situation where my E350 transmission h Dan, my service director, was was one of the best service person that I have ever worked with. I was in a tough situation where my E350 transmission has only 2nd gear and reverse and it was off shore I shipped it to the HYANNIS port where it was towed Thursday evening to Hanover. Dan called me first thing friday morning and again in the afternoon with the test results and had it repaired by Monday. He had it shuttled to HYANNIS were I could secure the car. Dan spent extra time to obtain my credit from MB USA. Thank you Dan and your service team. More

Excellent service from the beginning to end! The dealer worked out all details- lease, returning the old leased car, paperwork, future services and went over the new f from the beginning to end! The dealer worked out all details- lease, returning the old leased car, paperwork, future services and went over the new features in the new car More

Helpful Staff I recently purchased a vehicle from MB of Hanover. I live in another state and Manny and Mac walked me through a long distance purchase. Everything wa I recently purchased a vehicle from MB of Hanover. I live in another state and Manny and Mac walked me through a long distance purchase. Everything was set up and ready to go when I arrived to pick up my Sprinter. I could not have been happier with the service I received. More

Recent service problems Have been a customer for a long time of MB of Hanover especially for service which had always been excellent. For my most recent service appointment Have been a customer for a long time of MB of Hanover especially for service which had always been excellent. For my most recent service appointment there where a number of problems which I thought were due to a new service representative covering for the one I normally use, Jeff, who has been good. There were however problems beyond the service representative and I am very frustrated. More

Very good customer service. Not fond of having to pay additional cost for a loaner auto . It is Not the. Customer’s fault that Prime Mercedes in Hyannis closed Not fond of having to pay additional cost for a loaner auto . It is Not the. Customer’s fault that Prime Mercedes in Hyannis closed More

Efficient service! Had my 11-year old E350 towed to Mercedes Benz of Hanover for likely broken coil springs. The problems were correctly diagnosed within 2 hours of arri Had my 11-year old E350 towed to Mercedes Benz of Hanover for likely broken coil springs. The problems were correctly diagnosed within 2 hours of arrival, needed parts were acquired by overnight delivery and All installed and ready to go by noon the second day. Excellent service all around! More