Mercedes-Benz of Hanover

Great experience I was very impressed with the dealership in general and all that it had to offer its customers. My salesperson Kirk was wonderful and went above and b I was very impressed with the dealership in general and all that it had to offer its customers. My salesperson Kirk was wonderful and went above and beyond to help me every step of the way. I did not feel pressured at all and I drove away knowing that I got a great deal. Five star service for sure! More

My car came in for service Jeff was great, I had multiple things going on with my car an explained each problem carefully an explained what my options were. Molly got me all se Jeff was great, I had multiple things going on with my car an explained each problem carefully an explained what my options were. Molly got me all set up with a loaner car an got all my paperwork ready for jeff to take over More

Brake pad replacement Very good. Was able to bring in the car on short notice and it was done on time and under estimate. I was also able to work in the customer lounge whi Very good. Was able to bring in the car on short notice and it was done on time and under estimate. I was also able to work in the customer lounge while waiting for repairs to complete. More

Total cluster despite MANY calls and conversations. Many calls and requests for corrections since the vehicle was given to me 2 years ago by a relative with no success. Unacceptable and frustrating!!! Many calls and requests for corrections since the vehicle was given to me 2 years ago by a relative with no success. Unacceptable and frustrating!!! More

The best service ever A few weeks ago, I hit a massive but well hidden pothole driving on the highway. This caused a bubble to form on the outside front right Pirelli Pzero A few weeks ago, I hit a massive but well hidden pothole driving on the highway. This caused a bubble to form on the outside front right Pirelli Pzero Rosso which was nearly new. I was also unsure if the amg wheels had been damaged by the impact. Molly Doyle and the technician working on my car, who was also very helpful ( I didn’t get his name ) showed me the damage and assured me they would take care of everything, and they did. It was my pleasure having them working on my car. It now drives straight and true and more smoothly than it ever has. I am so happy that Molly Doyle and her crew at Prime Mercedes of Hanover worked on my SL55 amg and got me going in such short time that I would never go anywhere else. They vacuumed and shined the car inside and out, without even mentioning that. My complements to CEO David Rosenberg and Prime Mercedes of Hanover for hiring and keeping such hard working and great employees. They all represent the best of a great car dealership. Thanks Ed Clancy More

Great service Molly was great in all aspects of my service experience. I will request her for my service every time i go to this dealer n the future Molly was great in all aspects of my service experience. I will request her for my service every time i go to this dealer n the future More

Maintenance I brought my ML 350 in for an early 50000 mile checkup (@44k) because I was leaving on a lengthy road trip. The service advisor explained everything t I brought my ML 350 in for an early 50000 mile checkup (@44k) because I was leaving on a lengthy road trip. The service advisor explained everything that would be done and assured me that the car would provide me with a safe and comfortable trip. He advised that the service may be lengthy in time and when I mentioned going out for lunch, he offered a ride to the restaurant. I didn’t need one but was grateful for the offer since it was pouring rain that day. More

Replace Takata airbag/replace stolen antenna The Takata recall was badly done - but that was not MB Hanover's doing. Couldn't be more pleased with this airbag replacement experience at Hanover. F The Takata recall was badly done - but that was not MB Hanover's doing. Couldn't be more pleased with this airbag replacement experience at Hanover. Free pick up and return of my car at my home on Cape Cod was exactly on the schedule promised. New MB loaner was provided. Car came back spotless, a real plus. Unfortunately, the antenna was stolen while the car was on their lot overnight. That said, the dealership stepped up and immediately ordered a replacement (as they should have) and delivered it to my door as soon as it was available (about a week). Does leave doubt about dealership security, otherwise would have been 5-star. More

Quick & easy I was getting my service done in Boston & they were very unprofessional & unresponsive. I decided to come to Hanover closer to my house & the staff & I was getting my service done in Boston & they were very unprofessional & unresponsive. I decided to come to Hanover closer to my house & the staff & service was nice & quick & even provided me with a loaner car. More

Service Great, friendly and professional service each and every time. Wouldn't go anywhere else for service The loaner car they provide is so convenient for Great, friendly and professional service each and every time. Wouldn't go anywhere else for service The loaner car they provide is so convenient for me. More