Mercedes-Benz of Hanover

Excellent I couldn’t drop off my car as planned due to my grandchildren. I called and they immediately sent a driver to pick it up at my house and we never miss I couldn’t drop off my car as planned due to my grandchildren. I called and they immediately sent a driver to pick it up at my house and we never missed a beat. Service was great highly recommend!! More

Worst communication and service ever . My car went in for a basic service apparently was smashed up coming off the left. A total mixup of what was wrong when it would be faxed no one eve . My car went in for a basic service apparently was smashed up coming off the left. A total mixup of what was wrong when it would be faxed no one ever called or communicated a week later they delivered the car back with big chips of paint in the door still More

i Think that Molly is absolutely fantastic. My favorite service person by far ! Molly is so professional and smart. Molly is hands down the best employee in the dealership. Molly is what makes o My favorite service person by far ! Molly is so professional and smart. Molly is hands down the best employee in the dealership. Molly is what makes owning a Mercedes worth it. More

Quite the disappointment Where shall I begin? The first appointment that was confirmed but when no one showed up to pick up the car? Or the week later when we tried to call a Where shall I begin? The first appointment that was confirmed but when no one showed up to pick up the car? Or the week later when we tried to call a few times to see what the situation was with the timing of the car’s return...... no returned call. At the end I called asking to speak to the service manager who never returned the phone call even though I left him a message on his voicemail. More

Great customer service. Great experience with the service department! My car came back feeling like new, after a detail. My service coordinator Molly, went out of her way to Great experience with the service department! My car came back feeling like new, after a detail. My service coordinator Molly, went out of her way to find me a loaner last minute, which was very much appreciated! They consistently go above and beyond here. Love bringing my car in! More

recall appointment Hanover picked up & dropped off my car from cape cod for recall. Moly was excellent! Car returned on time! I asked for someone to adjust my mirrors to Hanover picked up & dropped off my car from cape cod for recall. Moly was excellent! Car returned on time! I asked for someone to adjust my mirrors to reverse automatically when backing up. They worked when I bought the car then stopped working. Drivers didn't know how to do it... otherwise just miss the Hyannis dealership. Thank you for good service. Fabulous wash job on car!!!!!! More

Excellent customer service I went in to the dealership to get a tire replaced. I had the extended warranty on the tires and they replaced it for free even though the approval fr I went in to the dealership to get a tire replaced. I had the extended warranty on the tires and they replaced it for free even though the approval from the warranty company was still pending. This showed trust in the customer and respect for my time. Gladly will come back for more service from them! More

A lifeline I lost my brakes on my Audi I’m Friday afternoon Cape Cod traffic on Route 3. I barely got off the highway without hitting anything and saw the Prime I lost my brakes on my Audi I’m Friday afternoon Cape Cod traffic on Route 3. I barely got off the highway without hitting anything and saw the Prime Mercedes dealer dead ahead and headed straight in. The service advisor, Molly, could not have been more kind and professional. She arranged a rental car for me and I was on my way to the Cape with my Audi in good hands. They ordered parts and repaired my car and I returned to pick it up Tuesday. More

Tire replacement Nail found in tire; brand new purchase with protection options; tire replaced with no charge, car washed and vacuumed! Tire protection was a life save Nail found in tire; brand new purchase with protection options; tire replaced with no charge, car washed and vacuumed! Tire protection was a life saver! More

They valued my time The team respected my time and facilitate a quick purchase for a relatively complicated transaction via email and text. I greatly appreciated the conv The team respected my time and facilitate a quick purchase for a relatively complicated transaction via email and text. I greatly appreciated the convenience and no heavy sales pitch. More