Mercedes-Benz of Hanover

Service Appointment Went to the dealership without an appointment to get a head light replaced. They squeezed me in and changed it all quickly. It was a great experience. Went to the dealership without an appointment to get a head light replaced. They squeezed me in and changed it all quickly. It was a great experience. My only complaint was the high beam plug was not plugged back in and left lose. I guess mistakes happen More

Service department Jeff in the service department was such a professional I will be going back just because of him he followed up with everything he said he was going Jeff in the service department was such a professional I will be going back just because of him he followed up with everything he said he was going to do great job ! More

Perfect Extremely professional and pleasant to work with. They showed us all of our options and didn’t try to oversell us on the choice. Truly tried to meet Extremely professional and pleasant to work with. They showed us all of our options and didn’t try to oversell us on the choice. Truly tried to meet our actual needs. More

Service Experienced sales and excellent service, both equal great dealership. Easy access right off highway makes getting there a piece of cake. Treatment Experienced sales and excellent service, both equal great dealership. Easy access right off highway makes getting there a piece of cake. Treatment of customers is easily best in the business. More

An Unexpected Dealership Experience Unless my vehicle was under warranty, I've stayed away from any interactions with dealerships. Reputations and horror stories have carved out their ow Unless my vehicle was under warranty, I've stayed away from any interactions with dealerships. Reputations and horror stories have carved out their own niche in the pantheon of dealership finalgaling and underhanded practices. Mercedes in Hanover, however, was the antithesis of these expectations. My wife and I were treated in a timely and courteous manner from the moment we entered the premises. Our associate very clearly explained what we could expect re: potential costs, arranged for a well appointed loaner vehicle, and assured us we would be called once the diagnostics were complete. A few hours later, he did call to inform me of the status of my car. Additionally, rather than charge me the expected fee for diagnosing the problem with my car, he waived that expense. Finally, when I did pick up my car later that day, I found it vacuumed and washed. Needless to say, Mercedes in Hanover will be my go to dealership for all future work needed on my Mercedes. More

Poor communication. Lacks timeliness I dropped my car off for an appointment for routine service in Wednesday morning for a four hour timeslot. I heard nothing back Wednesday evening I c I dropped my car off for an appointment for routine service in Wednesday morning for a four hour timeslot. I heard nothing back Wednesday evening I called Thursday morning they had nothing to tell me I caught again Thursday evening they said they would call me back and failed to then again on Friday hey finally called us and the car was ready late Friday evening in which I picked it up Saturday morning. I receive no phone calls to let me know there was a delay when I did talk to someone I got different stories every time. I was very disappointed in their communication in the timeliness of my service. The only consistent reliable person and I Dealt with is the secretary in the show room More

Serviced B visit Use this dealership for the first time after buying automobiles in servicing them at other dealerships in the metro area. This dealership as well loca Use this dealership for the first time after buying automobiles in servicing them at other dealerships in the metro area. This dealership as well located right off the main highway or attentive had my loaner ready and my car back as promised would definitely recommend them More

Great service; customer service sub-par I called to find out the procedure for bringing my car to the service department. The person I spoke with was very stern with me when I explain what I I called to find out the procedure for bringing my car to the service department. The person I spoke with was very stern with me when I explain what I was told in a prior call. She was borderline rude or at least it felt that way. Then the front desk person in the showroom was just as abrupt when I brought the car in. Felt like I was bothering her. She barely looked up from what she was doing. Mercedes, you can and should do better than that. Tighten up your customer service. But John, my service rep, was wonderful! His kindness and service made me feel a lot better about the overall service of this location. More

Horrible. It took over a month to receive my second key. Now I'm expected to take time off to schedule an appointment with nearest dealership(1 1/2hr away) to have key programmed. Totally unacceptable. Now I'm expected to take time off to schedule an appointment with nearest dealership(1 1/2hr away) to have key programmed. Totally unacceptable. More

C300 service Brought my c300 in for service without an appointment and they fixed my car while I waited Staff was courteous us and professional Great experie Brought my c300 in for service without an appointment and they fixed my car while I waited Staff was courteous us and professional Great experience overall More