Mercedes-Benz of Hanover

Service department needs to get it together Upon arrival I was greeted as usual. I was taken right in to do some paperwork then was told to wait in the waiting area and would be called when the Upon arrival I was greeted as usual. I was taken right in to do some paperwork then was told to wait in the waiting area and would be called when the car was done. The ‘a service’ was done quickly ($300). They washed my car and vacuumed it. As I was driving home I kept hearing a rattling under the hood. When I got to my house I noticed the engine cover wasn’t even attached and the metal clip to hold it was sitting on the bottom of the engine compartment. I feel like they just didn’t want to deal with it . Also the engine bay was filthy with drips of oil? On the loose engine cover. Also everyone else in the dealership were rude and had a ‘unfriendly’ attitude. No, ‘hi, how are you’ from anyone . And when it came time to pay, the cashier had a ‘cold’ personality. This was hands down my worst experience with any Mercedes dealership so far. Shame on you for charging an arm and a leg for EVERYTHING and not training your employees to be friendly More

Service was greater than I expected. The location is right off the highway - easy to find. Everyone is friendly and helpful. The facility is modern and clean. The waiting area is large The location is right off the highway - easy to find. Everyone is friendly and helpful. The facility is modern and clean. The waiting area is large and pleasant. The service staff listened to what I said. I shall return! More

Total Comfort Everyone at the dealership was extremely competent, professional, and patient. We felt comfortable with everyone in sales and was so different than pa Everyone at the dealership was extremely competent, professional, and patient. We felt comfortable with everyone in sales and was so different than past experiences with car dealerships . We thank everyone for helping us make a good decision to pick a car we really enjoy! In particular, thank you Guy and Mac! More

Great experience The manager RAZ and JC sales agent is really great and helpful Answer all our questions and expkain all the details for us I recommend this dealer The manager RAZ and JC sales agent is really great and helpful Answer all our questions and expkain all the details for us I recommend this dealer to everybody More

Yellow light in cluster display Service director Dan Bolton was terrific. Even on a Saturday afternoon immediate response to my I quiet about my problem. MB roadside service was also Service director Dan Bolton was terrific. Even on a Saturday afternoon immediate response to my I quiet about my problem. MB roadside service was also great and arranged towing to dealership. Once there Vince from Dan’s team called me to confirm car arrived at dealership. Car was thoroughly checked and test driven, all is good. Very happy. Car is on its way back to my house. Thank you very much!!! More

This Benz dealership is 5 star! About 18 months ago I decided I wanted a Mercedes. I had never driven one so I thought I should qualify that and went to a Prime dealership to test dr About 18 months ago I decided I wanted a Mercedes. I had never driven one so I thought I should qualify that and went to a Prime dealership to test drive a few. I was greeted and handed off to sales. CJ Pavao was the salesman and was very generous with his time. We test drove several models and CJ answered all my questions. I took his card and told him I would be in touch next year when ready. I emailed CJ this month to find a car he replied immediately and scheduled a time for me to come in that afternoon. When I arrived, my name was on the appointment white board and I was greeted and pointed to CJ who was ready and waiting for our appointment. As before CJ was professional, knowledgeable and listened to my needs. Based on what I told him he found the exact certified preowned on the lot with exactly the bells and whistles I wanted. Once I selected the in-stock car I wanted we sat down with Murdoch (Mac) in finance. Mac was every bit as attentive to my needs and concerns. Mac was knowledgeable, easy to work with when reviewing my financing options. From initial contact to delivery of my Benz the service and attention were first class. Without hesitation I would recommend the staff at Mercedes Benz of Hanover. Tom - Yarmouthport More

Great experience Guy was very patient and knowledgable, really appreciate his service. The car is amazing, agile and so much fun to drive! I am totally loving it!! Guy was very patient and knowledgable, really appreciate his service. The car is amazing, agile and so much fun to drive! I am totally loving it!! More

Enjoyable time searching for the right car The staff made our time at the dealership enjoyable and they were patient and extremely knowledgeable. Easy no pressure sales representative, knowled The staff made our time at the dealership enjoyable and they were patient and extremely knowledgeable. Easy no pressure sales representative, knowledgeable service and pleasant management staff. More

Great Experience! It was Pleasant Surprise. Very professional, Very Efficient, Very Accommodating, Straight Up, No Pressure. Joe was great, beyond accommodating! His It was Pleasant Surprise. Very professional, Very Efficient, Very Accommodating, Straight Up, No Pressure. Joe was great, beyond accommodating! His approach was more of a sales consultation which others could learn from. I cant say enough good things about Joe! Mack was great and made closing painless! I would definitely recommend the two gentleman above when your ready to buy a car! Thanks Carl More

Amazing staff!!! I am so pleased with your staff and customer service. They went above and beyond and because of that I will remain a loyal Mercedes owner. My experie I am so pleased with your staff and customer service. They went above and beyond and because of that I will remain a loyal Mercedes owner. My experience at the Westwood location left me disappointed and annoyed. The staff in Hanover understood my frustrations and made the lease deal seamless. Edgar talked a long time to my husband and I and really took notice of what we wanted. He then turned it over to Brian who helped with the deal and did as much as possible over the phone to avoid me spending a 4th time at a dealership. Abigail greeted me with a warm welcome and was a doll throughout the process showing me the bells and whistles and staying late to make sure I had everything I needed. Murdock made me laugh and made me feel so at ease signing without my husband there. I can’t thank you all enough for helping me find this car. I look forward to my lease! Thanks again and enjoy the weekend! Lisa Ponte Westwood MA More