Mercedes-Benz of Hanover

The best service ever A few weeks ago, I hit a massive but well hidden pothole driving on the highway. This caused a bubble to form on the outside front right Pirelli Pzero A few weeks ago, I hit a massive but well hidden pothole driving on the highway. This caused a bubble to form on the outside front right Pirelli Pzero Rosso which was nearly new. I was also unsure if the amg wheels had been damaged by the impact. Molly Doyle and the technician working on my car, who was also very helpful ( I didn’t get his name ) showed me the damage and assured me they would take care of everything, and they did. It was my pleasure having them working on my car. It now drives straight and true and more smoothly than it ever has. I am so happy that Molly Doyle and her crew at Prime Mercedes of Hanover worked on my SL55 amg and got me going in such short time that I would never go anywhere else. They vacuumed and shined the car inside and out, without even mentioning that. My complements to CEO David Rosenberg and Prime Mercedes of Hanover for hiring and keeping such hard working and great employees. They all represent the best of a great car dealership. Thanks Ed Clancy More

They valued my time The team respected my time and facilitate a quick purchase for a relatively complicated transaction via email and text. I greatly appreciated the conv The team respected my time and facilitate a quick purchase for a relatively complicated transaction via email and text. I greatly appreciated the convenience and no heavy sales pitch. More

Brake pad replacement Very good. Was able to bring in the car on short notice and it was done on time and under estimate. I was also able to work in the customer lounge whi Very good. Was able to bring in the car on short notice and it was done on time and under estimate. I was also able to work in the customer lounge while waiting for repairs to complete. More

Total cluster despite MANY calls and conversations. Many calls and requests for corrections since the vehicle was given to me 2 years ago by a relative with no success. Unacceptable and frustrating!!! Many calls and requests for corrections since the vehicle was given to me 2 years ago by a relative with no success. Unacceptable and frustrating!!! More

Great service Molly was great in all aspects of my service experience. I will request her for my service every time i go to this dealer n the future Molly was great in all aspects of my service experience. I will request her for my service every time i go to this dealer n the future More

Maintenance I brought my ML 350 in for an early 50000 mile checkup (@44k) because I was leaving on a lengthy road trip. The service advisor explained everything t I brought my ML 350 in for an early 50000 mile checkup (@44k) because I was leaving on a lengthy road trip. The service advisor explained everything that would be done and assured me that the car would provide me with a safe and comfortable trip. He advised that the service may be lengthy in time and when I mentioned going out for lunch, he offered a ride to the restaurant. I didn’t need one but was grateful for the offer since it was pouring rain that day. More

Replace Takata airbag/replace stolen antenna The Takata recall was badly done - but that was not MB Hanover's doing. Couldn't be more pleased with this airbag replacement experience at Hanover. F The Takata recall was badly done - but that was not MB Hanover's doing. Couldn't be more pleased with this airbag replacement experience at Hanover. Free pick up and return of my car at my home on Cape Cod was exactly on the schedule promised. New MB loaner was provided. Car came back spotless, a real plus. Unfortunately, the antenna was stolen while the car was on their lot overnight. That said, the dealership stepped up and immediately ordered a replacement (as they should have) and delivered it to my door as soon as it was available (about a week). Does leave doubt about dealership security, otherwise would have been 5-star. More

Service Great, friendly and professional service each and every time. Wouldn't go anywhere else for service The loaner car they provide is so convenient for Great, friendly and professional service each and every time. Wouldn't go anywhere else for service The loaner car they provide is so convenient for me. More

Quick & easy I was getting my service done in Boston & they were very unprofessional & unresponsive. I decided to come to Hanover closer to my house & the staff & I was getting my service done in Boston & they were very unprofessional & unresponsive. I decided to come to Hanover closer to my house & the staff & service was nice & quick & even provided me with a loaner car. More

Poor communication; Communication was non exsitant and all ansewers we no!! I considered buying a new car with you (a new 550) but after the xxxxty service forget it.. Communication was non exsitant and all ansewers we no!! I considered buying a new car with you (a new 550) but after the xxxxty service forget it.. the way my wife was treated with her tire problem was awful. We came. In and explained the situation, left the car overnight. ( no loaner stupid on your part) and was told it was checked out and was good to go. Well we found out two days later that your service department just put air in the tire and sent us on our way the next day. Three days later we had to bring the car back in because hazard light was on again. Finally they did check it out and found a small screw embedded in the tire. No loaner of course so she sat there for a hour and one half while you finally repaired the tire. Is this good service. I am still waiting for a call back on an order for my air conditioning condenser which your folks told me was ordered. Still no communication or follow up two weeks later..... is that five star service? I have not been able to use the car in this heat... I suggest you guys get your act together and be sure you communicate with your customers. If you want to stay in business. More