Mercedes-Benz of Hanover

Stellar! As first time Mercedes buyers, we didn’t quite know what to expect but my husband and I couldn’t have been more pleased. Sales Manager, Chris Norton w As first time Mercedes buyers, we didn’t quite know what to expect but my husband and I couldn’t have been more pleased. Sales Manager, Chris Norton was patient and informative throughout the entire process. We enjoyed working with him and look forward to working with him in the future. Frank Tsaousis took the time to speak with us through out our time there and became a reassuring face. We appreciated and respected his professionalism. Matt Orchard brought humor and lightheartedness during the financing portion, which was also appreciated. We did not encounter one person that was not helpful or patient. Everything was streamlined and painless. Because of the service and professionalism shown, we will without a doubt return and look forward to staying within the Mercedes-Benz auto family. More

Excellent Service I was very satisfied with the excellent service I received from Mercedes-Benz of Hanover. The Service Advisor, Vincent Perri, was very professional an I was very satisfied with the excellent service I received from Mercedes-Benz of Hanover. The Service Advisor, Vincent Perri, was very professional and kept me apprised throughout the service. More

Friendly and professional, quick turnaround The staff is always friendly and easy to deal with. So far I haven’t had any problems with the work they have done on my car The staff is always friendly and easy to deal with. So far I haven’t had any problems with the work they have done on my car More

Extremely satisfying experience! Chris Norton was extremely helpful and informative regarding my recent purchase. I would highly recommend him to anybody walking into the showroom. Chris Norton was extremely helpful and informative regarding my recent purchase. I would highly recommend him to anybody walking into the showroom. Everything went smoothly and I drove away a very happy mercedes owner! More

Exceptional My service advisor John took care of me from start to finish. Drop off was quick, loaner was ready, in the bay, clean and ready to go. John kept m My service advisor John took care of me from start to finish. Drop off was quick, loaner was ready, in the bay, clean and ready to go. John kept me informed on progress and stayed on top of outside service provider. Very pleased with the results. More

Great experience! I came in for a routine oil change without an appointment. The service team was very polite, I had work to do and the team member provided a very nice I came in for a routine oil change without an appointment. The service team was very polite, I had work to do and the team member provided a very nice seating area where I got a lot done. Before I knew it the car was ready with a wash and vacuum as a courtesy! Excellent service in no time! More

Great Experience Great experience from the first phone call to delivery, CJ was fantastic. Would highly recommend this dealership to others and will be on our list nex Great experience from the first phone call to delivery, CJ was fantastic. Would highly recommend this dealership to others and will be on our list next time we’re in the market. More

Excellent, no pressure, friendly Very friendly staff No pressure Very knowledgeable about the car Professional employee Clean dealership CJ in sales was very attentive, and Very friendly staff No pressure Very knowledgeable about the car Professional employee Clean dealership CJ in sales was very attentive, and treated us with respect I will recommend this dealership and CJ to my family and Friends More

Last minute Mercedes purchase!! Thank you all at Hanover MB!! Happy New Year!! Special note to CJ Pavao. Great experience really hit all the high points. Great communication Thank you all at Hanover MB!! Happy New Year!! Special note to CJ Pavao. Great experience really hit all the high points. Great communication from start to finish. Found the car that best met our needs. Worked the process smooth and clean. Best experience I have had buying a car . Hanover MB knows how to treat costomers. Everyone is on there game and works with a smile. Really made us feel welcome and important! Great place to shop and buy !! Happy New Year and happy new owners. !! Thank you CJ. More

A Superb Dealership! My husband and I decided to buy a new vehicle and that we would be shopping for an SUV. We didn’t have a preference in make or model, but, just wanted My husband and I decided to buy a new vehicle and that we would be shopping for an SUV. We didn’t have a preference in make or model, but, just wanted to be sure it was very safe. After doing our research we decided to begin our shopping at Mercedes Benz of Hanover since their SUV’s had rated so high in rollover and crash tests. We were greeted by a very pleasant receptionist who introduced us to salesman Guy Bognanno. Guy listened carefully to what features were important to us and we quickly learned these automobiles had it all and so much more. We were very impressed with his extensive knowledge during our test drive and all the information he shared about Mercedes vehicles. This SUV was amazing, but, was unfortunately out of our price range so Guy and his sales manager Brian Tran successfully found us a Certified - Used GLE350 SUV with low miles at a price we could afford. To complete the purchase we had the great pleasure of working with Finance Director Murdock “Mac” MacRae. Meeting Mac was a treat in itself! He was truly wonderful in completing all the paperwork and securing us a great loan and an affordable extended warranty on top of the existing warranty. He was fast and efficient and thoroughly explained everything so we clearly understood what we were signing. His expertise left us feeling confident in our decision to purchase through Mercedes Benz of Hanover. We picked up our beautiful SUV the very next day; registered, insured, new license plates, freshly washed and finely detailed. We couldn’t have been happier! A shout out to Patrick McGuigan for the great hands on tutorial showing where to find and how to operate all the fundamental features as well as the premium perks before we drove off the lot. It’s also worth mentioning that the dealership itself is fabulous inside. Their lavish kitchenette is stocked with a variety of snacks, coffees, teas, juices and more, and we were routinely encouraged to help ourselves to anything we’d like. Everybody there greeted us with pleasantries and made us feel right at home. A service manager stopped to meet us and encouraged us to bring the vehicle in whenever we needed anything or if we preferred, they would pick up the car and leave us a comparable loaner while they completed any maintenance or repair required. We received the royal treatment and we’re so happy we made the decision to buy there! More