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Mercedes-Benz of Hanover

Hanover, MA

4.3
596 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 596 reviews

January 31, 2019

Excellent customer service I got a 2018 CLA250 with the help of great finance manager that new his job very well. Haggle free while dealing with the product specialists they mad More

by Cyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Neprud, Matthew Orchard and CJ
Jan 31, 2019 -

Mercedes-Benz of Hanover responded

Cyn - It's so important that our customers feel comfortable during their car-buying process and we are thrilled that our team ensured that you did! Thank you very much for your kind words, they mean a lot to us. Safe driving in your 2018 Mercedes-Benz CLA250!

January 30, 2019

Oil change Very professional people at MB Hanover. Everyone from the person I spoke to schedule the service to the guy that cleaned the car before I got it back. More

by WayneL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 30, 2019 -

Mercedes-Benz of Hanover responded

We appreciate it, Wayne! It's fantastic to hear that you had a great service experience with the Mercedes-Benz Hanover team. Have a wonderful day!

January 17, 2019

Amazing Service! Got my first Service today and could not be happier! Car was ready when they said it would be and took care of 2 recalls for me. Not to mention my car More

by MommyDrivesABenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Street
Jan 17, 2019 -

Mercedes-Benz of Hanover responded

Perfect! This is exactly what we love to read. It's wonderful that your recall repairs were completed in a timely manner and that you drove home from Mercedes-Benz Hanover in a freshly washed car. We truly appreciate your review and look forward to assisting you next time!

January 17, 2019

Great service Vinny Perri is so terrific. He was able to schedule me in in a timely manner and listened to all of my concerns. He’s truly professional and kind. I a More

by Susan G Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Perri
Jan 17, 2019 -

Mercedes-Benz of Hanover responded

Susan - We appreciate your kind review! We absolutely love to hear compliments about our wonderful team, it's fantastic that Vinny was so helpful to you. Thank you so much for taking the time to share your experience at Mercedes-Benz Hanover.

January 16, 2019

Elvin Rivera is the best ServiceRepresentitive I have met ! Elvin Rivera is the smartest , most caring , and professional service representative that I have ever worked with! He is a most valued MB employee !! More

by jim111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvin Rivera
Jan 16, 2019 -

Mercedes-Benz of Hanover responded

We really appreciate your kind words about Elvin, Jim! He is truly a valued employee. Thank you for supporting Mercedes-Benz Hanover!

January 14, 2019

Type of service The service dept. was “on it”’the young man who picked up and delivered my car was very courteous and helpful as well ——thanks for setting up air bag More

by Mercedesguybarb’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Driver who lives in Yarmouth on Cape
Jan 14, 2019 -

Mercedes-Benz of Hanover responded

Hi Barb - We are glad we could get you in for your airbag replacement quickly. It's fantastic to hear that you received courteous and helpful service! Thank you so much for being a Mercedes-Benz Hanover customer.

January 12, 2019

Great service ! Efficient and one issue I had brought to the attention of the dealership where I purchased the car twice was finally fixed by the Prime Service Depart More

by SlA 145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent
Jan 14, 2019 -

Mercedes-Benz of Hanover responded

We are so happy to hear that you received five-star service from our team and that your vehicle's issue was fixed. Hope to see you next time at Mercedes-Benz Hanover!

January 12, 2019

Warranty service Our experience was exceptional. Vince in service took care of everything and exceeded our expectations. Great communication, excellent service and con More

by Builder1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Perri
Jan 14, 2019 -

Mercedes-Benz of Hanover responded

Thank you for coming to Mercedes-Benz Hanover for your warranty service! We are so happy to hear that Vince exceeded your expectations. We appreciate your business and your review!

January 12, 2019

Very helpful Mercedes Benz of Hanover was fantastic assessing the problem with my GLK and fixing it. I especially thank John Landers for the personal attention tha More

by Lisa W GLK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Landers, Leo Kelly
Jan 14, 2019 -

Mercedes-Benz of Hanover responded

Lisa, what a wonderful review! I'm happy that John's customer service has earned your future business. We're always here to help. Thank you from all of us at Mercedes-Benz Hanover!

January 10, 2019

Service I was repairing my Mercedes Benz gl 450 in that place.talk to Dan if you need tha best deal he is amazing guy thank you More

by Gora babichev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan manager
Jan 10, 2019 -

Mercedes-Benz of Hanover responded

Gora - Thanks so much for trusting us with your Mercedes-Benz GLS450! We love that you can depend on Dan for the best deal around. The entire Mercedes-Benz Hanover appreciates your review.

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