Mercedes-Benz of Hanover

Not professional and they never called me back to tell me me if my car was ready.they keep my vehicle for 3 days without telling me anything. No answering my calls either me if my car was ready.they keep my vehicle for 3 days without telling me anything. No answering my calls either More

Gene was my service representative at Hanover Mercedes and I couldn’t be more pleased with his help. I’m a big fan of Hanover Mercedes and their service staff. Big Thanks again to Gene. and I couldn’t be more pleased with his help. I’m a big fan of Hanover Mercedes and their service staff. Big Thanks again to Gene. More

The people that work there are all so friendly, kind and courteous. They can’t do enough for you. courteous. They can’t do enough for you. More

Consciousness, dependable, thorough, good concierge service, responsive, appreciated constant text updates on service, very helpful service, responsive, appreciated constant text updates on service, very helpful More

they charge you a dealer prep but fail the simplest task checking the air in the tires oh and they sold me a car with an Evap check engine light... took 4 attempts to finally get it fixed this very concerti checking the air in the tires oh and they sold me a car with an Evap check engine light... took 4 attempts to finally get it fixed this very concerting as during the test drive the salesman was sitting next to me and viewed it they never fixed the issue but all they did was illegally clear the code... 3 more additional trip they finally figured it out.. salesman told me it was a loose gas cap issue there is no gas cap when I picked it up I asked what it was and the salesman repeated it was a gas cap issue When the code came back about 60 miles latter I had the code read and it was not the gas cap and I paid for dealer prep what it really is another excuse for a money grab More

Kristina Williams , was very efficient and provided updates on the service of my car. Kristina was very helpful and provided excellent service. updates on the service of my car. Kristina was very helpful and provided excellent service. More

We reached for service at 2:20 pm. We pulled our car in for service.. A gentleman approached us. I told him that I spoke to Tom who got me appt ; Can I speak to him ( service adviso We pulled our car in for service.. A gentleman approached us. I told him that I spoke to Tom who got me appt ; Can I speak to him ( service advisor) . Then he said I am your service advisor & my name is Jean he was very pleasant. He said he will do his best to get A service. My GLC 300 2017 had 40000 miles you should get B service I mentioned to me at 35 K I had got 50 K Service… he checked in for A service. I requested him for Car wash he said we are hand washing may take an extra 1/2 hour I was very pleased with him . More

Anthony Deldeo in the service department is a very helpful person. IMHO, Tony personifies and embodies the Core Values of the Mercedes Benz Brand in his Custom Service approach and has integrity in h helpful person. IMHO, Tony personifies and embodies the Core Values of the Mercedes Benz Brand in his Custom Service approach and has integrity in his dealings with consumers of the Mercedes Benz Brand. It was indeed a pleasure to have him as my Service Advisor while servicing my 2014 ML550 and 2017 Mercedes Sprinter Winnebago Era 170X. More

Kristina Williams provided superior service and communication throughout my service. Thank you for your great work and for providing an excellent customer experience! communication throughout my service. Thank you for your great work and for providing an excellent customer experience! More

Our experience was pretty streamlined. Placing of order to pick up. It was fairly simple and easy going! Placing of order to pick up. It was fairly simple and easy going! More