Mercedes-Benz of Hanover

Prime was able to diagnose and address the issues we had with our 2015 GLK350. Most importantly, Jeff, our designated service advisor communicated often with both my husband and myself, giving us valuable with our 2015 GLK350. Most importantly, Jeff, our designated service advisor communicated often with both my husband and myself, giving us valuable information and insights. More

Great service and comfortable waiting area. Information throughout the process was helpful and Mike made sure all of my questions were answered. He also provided other suggestions for upcoming service need throughout the process was helpful and Mike made sure all of my questions were answered. He also provided other suggestions for upcoming service needs More

Car was received with apparent damage to the trunk that was repaired and then misassembled with broken straps and parts misaligned. My dealer in Scarborough has ordered replacement parts was repaired and then misassembled with broken straps and parts misaligned. My dealer in Scarborough has ordered replacement parts More

Efficient/troublefree experience Very accommodateing to schedule our appt. after it was cancelled due to power outage. Jeff communicated progress of service & met our time for pick up Very accommodateing to schedule our appt. after it was cancelled due to power outage. Jeff communicated progress of service & met our time for pick up that we requested. More

It was a airbag recall They gentleman that I dealt with was both courteous and professional. Your handling of my airbag replacement was prompt and timely. Thank you They gentleman that I dealt with was both courteous and professional. Your handling of my airbag replacement was prompt and timely. Thank you Debra Abdelnour More

Professional, friendly, understanding my needs Bought a 2017 sequoia platinum. Everyone was professional, friendly, understood what would it take to make the purchase. It started from The manager F Bought a 2017 sequoia platinum. Everyone was professional, friendly, understood what would it take to make the purchase. It started from The manager Frank, who was the maestro in this purchase to the Finance manager Matthew taking the time to explain all the numbers in detail to the sales person Albert who followed the process in every step of the way. From my part I had to do my homework for a few days and gain an understanding of the market, prevailing prices and tailor my expectations to get the best product for the best price possible. More

Easy, convenient Courteous service. Does service in a timely manner. With busy work schedule, helpful they picked up my car leaving loaner at my place of work. Courteous service. Does service in a timely manner. With busy work schedule, helpful they picked up my car leaving loaner at my place of work. More

Started out with bang ended with a dud Had my car serviced for a blown tire. Communication is key when having a car getting serviced and unfortunately this was a major area of concern. Very Had my car serviced for a blown tire. Communication is key when having a car getting serviced and unfortunately this was a major area of concern. Very dissatisfied with the whole experience. More

Everything was done perfectly. Dropped the car off and got a loaner. 4 hrs later had a call that my car is ready to be picked up got a loaner. 4 hrs later had a call that my car is ready to be picked up More

Inspection Went to the dealer for basic state inspection. Very responsive and appreciative of my time and business. Free vacuum and cleaning was a nice touch. Went to the dealer for basic state inspection. Very responsive and appreciative of my time and business. Free vacuum and cleaning was a nice touch. More