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Mercedes-Benz of Hanover

Hanover, MA

4.4
645 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 645 reviews

December 12, 2019

Wonderful experience! Great dealership. Kirk, Brian, and Matt are the best. This is my third car from there. I would highly recommend this dealership to anyone. More

by Lferris2010
Recommend Dealer
Yes
Employees Worked With
Kirk, Brian, Matt
Dec 12, 2019 -

Mercedes-Benz of Hanover responded

We can't thank you enough for your repeat business and continued support! Thank you so much for recommending us and mentioning Kirk, Brian, and Matt. We truly appreciate having you as a customer.

December 11, 2019

Excellent service. Made apt on line. When I got there they had no record of my apt being made. Told me not to worry. Take seat More

by Donanightingale
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 11, 2019 -

Mercedes-Benz of Hanover responded

We are so happy to hear that you recent service visit with us went smoothly. Thank you for trusting us with your vehicle! We look forward to assisting you next time at Mercedes-Benz Hanover.

December 10, 2019

HelpfulSam was very informative and kept me updated and Helpful Sam was very informative and kept me updated and provided me with a loaner car which is very important and I could keep going More

by timothycrowley2
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 11, 2019 -

Mercedes-Benz of Hanover responded

Thanks so much, Timothy! We are glad to hear that Sam helped your service visit go smoothly. If any future issues should arise, the Mercedes-Benz Hanover team will be here to help.

December 07, 2019

The used car I purchased has been taken care of I am very happy at this point Brian bass called me and I retuned car for repairs to be done Brian is a stand up guy and very professional I am really happy wit More

by Buddy J
Recommend Dealer
Yes
Employees Worked With
Amy O’Brien and Brian Bass
Dec 09, 2019 -

Mercedes-Benz of Hanover responded

Buddy, thank you for the review! We are so pleased to have your business here at Mercedes-Benz Hanover. Brian and Amy are both great members of our team, and we will be sure to let them know that you appreciated their help We are looking forward to seeing you again!

December 06, 2019

Great service , very knowledgeable and personable people working there. The service department called to notify of all that was taking place with my vehicle. Would highly recommend dealership. Happy More

by Yorkie14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike , Leo , Olivia and loaner driver Vern & Joe
Dec 06, 2019 -

Mercedes-Benz of Hanover responded

We love to hear that you're happy! Thank you so much for the compliments of our service department. We hope we have the opportunity to assist you in the future.

Dec 06, 2019 -

Yorkie14 responded

We forgot to mention the other driver Joe who returned the vehicle such a gentleman

December 05, 2019

Truly appreciate the wonderful service we received on our car this week. Having to drive 1 1/2 hrs round trip during a snow storm I was ever grateful to have a drop off/ delivery. Professionalism at its best More

by Kath Ferrini
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 05, 2019 -

Mercedes-Benz of Hanover responded

Kath, this review means a lot to us here at Mercedes-Benz Hanover, thank you! Ensuring that our customers are well cared for is our highest priority, and we couldn't be more pleased to hear that we were able to help you out during the recent snow storm. We are looking forward to working with you again!

December 05, 2019

My service advisor Leo was pleasant and extremely helpful but one of the reasons I brought my wife’s car in was to fix the navigation system. It still does not recognize some of the addresses I am trying to More

by rcampisi20
Recommend Dealer
No
Employees Worked With
Leo Kelly
Dec 05, 2019 -

Mercedes-Benz of Hanover responded

While I'm happy to see this feedback about Leo, I'm very sorry that you are still having issues with the navigation system in your wife's car. We certainly want to help here, but I won't be able to pull up your contact information without a name. Would you please call me when you have a chance? Thank you, Dan Bolton - Service Manager - (781) 924-4221

December 05, 2019

Amazing customer service and the product is 100% luxury! Kirk, Sam and Albert were all very helpful and a pleasure to work with. Looking forward to enjoying the car. More

by Christina
Recommend Dealer
Yes
Employees Worked With
Kirk, Sam and Albert
Dec 05, 2019 -

Mercedes-Benz of Hanover responded

Christina, thank you for the 5 star review! Providing amazing customer service is always the goal for us here at Mercedes-Benz Hanover, and we are so pleased to hear that we succeeded. Kirk, Sam, and Albert are all great, and we will be sure to let them know that you mentioned them. We are looking forward to working with you again!

December 03, 2019

The service tech was wonderful, efficient,professional, friendly. Kept me informed all the way. I will request him next time for sure. Mercedes is lucky to have him. More

by kath
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 03, 2019 -

Mercedes-Benz of Hanover responded

Thank you for the 5 star review! We are so happy to hear that our service team here at Mercedes-Benz Hanover took good care of you and your vehicle. We are looking forward to working with you again!

November 30, 2019

I am very pleased with Mercedes Benz of Hanover. They have shown a great commitment to servicing the needs of residents of Cape Cod and surrounding areas. More

by bmk
Recommend Dealer
Yes
Employees Worked With
Sam Taylor
Dec 02, 2019 -

Mercedes-Benz of Hanover responded

What a wonderful review! Thank you so much for your loyal business and support. We look forward to your next visit with us at Mercedes-Benz Hanover.

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