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Mercedes-Benz of Hanover

Hanover, MA

4.4
644 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 644 reviews

January 16, 2020

Easy scheduling, courteous service, work completed within time quoted. Loaner vehicle provided. Routine maintenance (nothing repaired) was expensive (curse of owning this make), close to $1000. Unlike prio More

by Maytit
Recommend Dealer
Yes
Employees Worked With
Unkown
Jan 17, 2020 -

Mercedes-Benz of Hanover responded

While we are pleased to hear that our service was prompt and courteous, I am sad to hear that you were disappointed in the end. I certainly want all of our guests to leave satisfied, and I will share your feedback with my team to ensure that we improve going forward. Thank you, Dan Bolton - Service Manager - (781) 924-4221

January 14, 2020

Not unique, but service rates way higher than other repair shops. Also had to wait 25 minutes to see repair mgr even tjough I booked an appt. More

by jnicolo24
Recommend Dealer
No
Employees Worked With
John
Jan 14, 2020 -

Mercedes-Benz of Hanover responded

I'm very sorry that you aren't satisfied with our prices as well as for the delays you experienced. We want to provide an excellent value to our guests along with great service so I appreciate you sharing this feedback. I hope you allow us another chance to assist you. Thank you, Dan Bolton - Service Manager - (781) 924-4221

January 09, 2020

Scheduled and returned the car to me in time that was given with the work as expected. Overall cost was less than quoted. Loaner was excellent. More

by Jjsteele
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 09, 2020 -

Mercedes-Benz of Hanover responded

Thank you for the review! We are happy to hear that our service team provided the exceptional service we expect here at Mercedes-Benz Hanover. We look forward to your next visit!

January 07, 2020

The team at MB of Hanover was extremely helpful with my purchase. I will definitely be purchasing from them again in the near future. Talk to Jonathan Theodat when you get there! More

by Miguel
Recommend Dealer
Yes
Employees Worked With
Jonathan Theodat
Jan 07, 2020 -

Mercedes-Benz of Hanover responded

Thank you for your review and your business, Miguell! We are happy to hear that you're a satisfied customer. Enjoy your new vehicle! - Mercedes-Benz Hanover team

January 06, 2020

I was in my 2019 without any issues in no time. My salesman, Illir, was helpful and knowledgeable. The whole experience was smooth and pleasant. This is my 3rd car from this dealership. More

by Ptexas17
Recommend Dealer
Yes
Employees Worked With
Illir
Jan 06, 2020 -

Mercedes-Benz of Hanover responded

We're honored to receive this great feedback and that you've purchased three vehicles here at Mercedes-Benz Hanover. Thank you for your loyalty and for taking the time to share your experience at our dealership. Illir will be glad to know that you're happy with your whole experience. Thank you again and safe travels in your new vehicle.

January 04, 2020

Albert, Brian and Matt were all a pleasure to work with. They were professional and knowledgeable and simultaneously very understanding of the fact that we had our three young boys with us. They understood More

by L Fitz
Recommend Dealer
Yes
Employees Worked With
Albert, Brian and Matt
Jan 06, 2020 -

Mercedes-Benz of Hanover responded

It's wonderful to hear that you and your entire family enjoyed your time with us at Mercedes-Benz Hanover! We are glad that Albert, Brian, and Matt listened to your needs and budget to find you the right car for you. Thank you very much and safe driving!

January 04, 2020

Amazing Dealer! The managers are very pleasant and Trish who is the only sales girl is amazing. She was very pleasant to work with and got the deal done quick. More

by Ybruno1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish B & Brian Tran
Jan 06, 2020 -

Mercedes-Benz of Hanover responded

So glad to hear this, thank you so much! Our team loves to hear from happy customers. We'll be ready at Mercedes-Benz Hanover when you need us.

January 04, 2020

Friendly, fast and thorough and knowledgeable service. Provided a loaner vehicle that was convenient to have. Waiting area clean and comfortable and check out went smoothly. More

by Sbpf
Recommend Dealer
Yes
Employees Worked With
Leo Kelly
Jan 06, 2020 -

Mercedes-Benz of Hanover responded

"Friendly, fast, and thorough" are all words we love to see! Thank you for the great feedback about our service and facilities. We look forward to your next visit with us at Mercedes-Benz Hanover.

January 02, 2020

Purchased my car, here have recieved excellent service from all aspects of the team, from the sales rep to the financial team. Recently got to experience the auto repair side of the company as had coverag More

by jpcoughlan521
Recommend Dealer
Yes
Employees Worked With
Guy, Mac ehen purchasing. recently Jeff auto parts
Jan 02, 2020 -

Mercedes-Benz of Hanover responded

It makes us smile to hear that you've had positive experiences with both our Sales and Service Teams! We especially appreciate these kind words about Jeff. Thank you so much for being part of the Mercedes-Benz Hanover family, we look forward to our continued relationship.

December 31, 2019

Pleased to have A2 service on my 2012 C250 Mercedes. Pleasure to work with Prime Mercedes of Hanover Ma. Loaner vehicle was provided on time and service was completed on time too. More

by Jconnssa
Recommend Dealer
Yes
Employees Worked With
Elvin
Dec 31, 2019 -

Mercedes-Benz of Hanover responded

Thank you for the 5-star review! We are happy to hear that you enjoyed working with our team at Mercedes-Benz Hanover. We look forward to servicing your 2012 C250 Mercedes again down the road!

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