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Mercedes-Benz of Hanover

Hanover, MA

4.3
598 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 598 reviews

January 28, 2020

Initial contact was for a recall, while completing the work they found a problem with the brakes, notified me to Ok the work. Work was completed in a few days More

by pkt45
Recommend Dealer
Yes
Employees Worked With
Jeffery
Jan 28, 2020 -

Mercedes-Benz of Hanover responded

Thank you for the review! We are pleased that our team was able to resolve your issues and get you back on the road safely. We hope to work with you again sometime here at Mercedes-Benz Hanover.

January 27, 2020

Fantastic buying experience from beginning to end. Well done, I will be back again. Nate and the entire Hanover team were pleasure to work with. More

by gmsj2
Recommend Dealer
Yes
Employees Worked With
Nate
Jan 27, 2020 -

Mercedes-Benz of Hanover responded

Thank you for the 5-star review! We are so glad that you had a fantastic buying experience with us here at Mercedes-Benz Hanover. We will certainly let Nate and our team know that you appreciate their help!

January 20, 2020

Great dealership! Joe was an honest and patient salesman who had no issues reviewing several models until we found which one fit us best. He walked us through the sales process and was never pushy, and he s More

by Deankistner
Recommend Dealer
Yes
Employees Worked With
Joe Smith
Jan 21, 2020 -

Mercedes-Benz of Hanover responded

Dean, thank you for taking the time to share your 5-star experience at Mercedes-Benz Hanover! Our team member, Joe, is dedicated to helping every customer find the perfect car for their needs. We hope you are loving your new vehicle!

January 18, 2020

Best experience car shopping with Brain Vaz and his team. Highly recommend this location especially Brain Vaz Iif looking to buy a new Mercedes this place in Hanover is a go to. More

by reshma_yn
Recommend Dealer
Yes
Employees Worked With
Brian Vaz
Jan 20, 2020 -

Mercedes-Benz of Hanover responded

Thank you for sharing your review, we appreciate the positive feedback! At Mercedes-Benz Hanover, we are dedicated to providing excellent experiences and it is great to know Brian hit the mark. We hope you are loving your new Mercedes!

January 16, 2020

Easy scheduling, courteous service, work completed within time quoted. Loaner vehicle provided. Routine maintenance (nothing repaired) was expensive (curse of owning this make), close to $1000. Unlike prio More

by Maytit
Recommend Dealer
Yes
Employees Worked With
Unkown
Jan 17, 2020 -

Mercedes-Benz of Hanover responded

While we are pleased to hear that our service was prompt and courteous, I am sad to hear that you were disappointed in the end. I certainly want all of our guests to leave satisfied, and I will share your feedback with my team to ensure that we improve going forward. Thank you, Dan Bolton - Service Manager - (781) 924-4221

January 14, 2020

Not unique, but service rates way higher than other repair shops. Also had to wait 25 minutes to see repair mgr even tjough I booked an appt. More

by jnicolo24
Recommend Dealer
No
Employees Worked With
John
Jan 14, 2020 -

Mercedes-Benz of Hanover responded

I'm very sorry that you aren't satisfied with our prices as well as for the delays you experienced. We want to provide an excellent value to our guests along with great service so I appreciate you sharing this feedback. I hope you allow us another chance to assist you. Thank you, Dan Bolton - Service Manager - (781) 924-4221

January 09, 2020

Scheduled and returned the car to me in time that was given with the work as expected. Overall cost was less than quoted. Loaner was excellent. More

by Jjsteele
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 09, 2020 -

Mercedes-Benz of Hanover responded

Thank you for the review! We are happy to hear that our service team provided the exceptional service we expect here at Mercedes-Benz Hanover. We look forward to your next visit!

January 07, 2020

The team at MB of Hanover was extremely helpful with my purchase. I will definitely be purchasing from them again in the near future. Talk to Jonathan Theodat when you get there! More

by Miguel
Recommend Dealer
Yes
Employees Worked With
Jonathan Theodat
Jan 07, 2020 -

Mercedes-Benz of Hanover responded

Thank you for your review and your business, Miguell! We are happy to hear that you're a satisfied customer. Enjoy your new vehicle! - Mercedes-Benz Hanover team

January 06, 2020

I was in my 2019 without any issues in no time. My salesman, Illir, was helpful and knowledgeable. The whole experience was smooth and pleasant. This is my 3rd car from this dealership. More

by Ptexas17
Recommend Dealer
Yes
Employees Worked With
Illir
Jan 06, 2020 -

Mercedes-Benz of Hanover responded

We're honored to receive this great feedback and that you've purchased three vehicles here at Mercedes-Benz Hanover. Thank you for your loyalty and for taking the time to share your experience at our dealership. Illir will be glad to know that you're happy with your whole experience. Thank you again and safe travels in your new vehicle.

January 04, 2020

Albert, Brian and Matt were all a pleasure to work with. They were professional and knowledgeable and simultaneously very understanding of the fact that we had our three young boys with us. They understood More

by L Fitz
Recommend Dealer
Yes
Employees Worked With
Albert, Brian and Matt
Jan 06, 2020 -

Mercedes-Benz of Hanover responded

It's wonderful to hear that you and your entire family enjoyed your time with us at Mercedes-Benz Hanover! We are glad that Albert, Brian, and Matt listened to your needs and budget to find you the right car for you. Thank you very much and safe driving!

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