Mercedes-Benz of Hanover

Enio is the BEST! His continued caring and kindness to all his clients is absolutely amazing. He is the reason I keep coming back for my service needs. He is a super s His continued caring and kindness to all his clients is absolutely amazing. He is the reason I keep coming back for my service needs. He is a super star ! More

Responsive, personable, efficient, and selection of card is great ! Chris Murphy in sales & Ryan Coyle in service are top notch! Seamless experience is great ! Chris Murphy in sales & Ryan Coyle in service are top notch! Seamless experience More

Phelan was awesome from start to finish. Helped with exactly what we were looking for and didnt push anything else on us. Great customer service, will be back for future MB purchases. Helped with exactly what we were looking for and didnt push anything else on us. Great customer service, will be back for future MB purchases. More

Pleasant staff to schedule service appointment, good service and done in a timely fashion. Good and convenient communications with service advisor service and done in a timely fashion. Good and convenient communications with service advisor More

Charles is great. The entire staff was patient, helpful and informative. Will buy all future MDs there. The entire staff was patient, helpful and informative. Will buy all future MDs there. More

Service Department communications horrendously poor! People nice and helpful but I've had trouble communicating. Call center extra poor. No one in Hanover to fill in when the assigned service agent ta People nice and helpful but I've had trouble communicating. Call center extra poor. No one in Hanover to fill in when the assigned service agent takes day off. Service Manager not around and I requested he call me to get my feed back but that didn't happen. Will go to another place next time. This is the second recall for my car. On the first I had to explain what a recall meant. and then the call center got it wrong and when I showed up, the service people in Hanover thought it was for something else. Do yo train your employees? More

I’ve used this dealership for service for two cars over the last two years. Excellent and timely service each time. Over the last year, Ryan has coordinated everything seamlessly. Use of text messaging to the last two years. Excellent and timely service each time. Over the last year, Ryan has coordinated everything seamlessly. Use of text messaging to update status and request approvals is excellent. More

Great service and clear communication! Kristina was really good and easy to work with as well. Kristina was really good and easy to work with as well. More

Mohammed was the most attentive sales rep I’ve worked with in a long time. with in a long time. More

I had an emergency warning about TWO rear tires losing air on my AMG GLE 63 (2024). I went first to 2 service stations and then to a tire store . Due to width of tires they refused to help. I’ found the air on my AMG GLE 63 (2024). I went first to 2 service stations and then to a tire store . Due to width of tires they refused to help. I’ found the nearest dealer in Hanover Ma. I had not been a customer.What a dealership! John lead guy assigned the problem to Chris who wrote it up. They along with everyone else involved were hardworking ,polite and knowledgeable. The entire dealership was very busy yet efficient with happy employees. That fixed the tires and I was on my way to Cape Cod.. More