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Mercedes-Benz of Hanover

Hanover, MA

4.4
634 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 634 reviews

December 12, 2024

Much improved service from my lat visit when the team was understaffed the service manager for my car was excellent More

by John.drew
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio Rebolo
Dec 14, 2024 -

Mercedes-Benz of Hanover responded

Hello John, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 10, 2024

Came in for a regular service and ended up waiting for 5 hours before I had to leave (with service still unfinished). There was no indication up front that a standard service would take this long. In additi More

by SE1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not Employees Fault
Dec 13, 2024 -

Mercedes-Benz of Hanover responded

I sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. I cannot find your contact information using your google review. Please contact me, I would like to discuss how we can regain your trust. Sincerely. Frank Mazziotti General Manager fmazziotti@Group1Auto.com

December 07, 2024

Christian was very helpful with assistance in honoring a coupon. He was also very accommodating with myself and I noticed with other customers by offering water and such. Service was completed as promised. More

by Wifyboo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Ventura
Dec 12, 2024 -

Mercedes-Benz of Hanover responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 07, 2024

Great customer service. ...everyone greats you and make sure your comfortable while waiting for service! More

by bevgrey16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina, Sam Li
Dec 12, 2024 -

Mercedes-Benz of Hanover responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 06, 2024

The service department is horrible and they lie about prices and customer service is horrible More

by devondiggs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mr.cooper was amazing
Dec 12, 2024 -

Mercedes-Benz of Hanover responded

Devondiggs, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at fmazziotti@group1auto.com, I would like to discuss how we can regain your trust. Sincerely. Frank Mazziotti General Manager

December 02, 2024

Very happy with welcome greeting, Anthony was very helpful and explained in detail. Service was great More

by kbodinaku@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 20, 2024 -

Mercedes-Benz of Hanover responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 01, 2024

Service was efficient and professional. All good. I am comfortable bringing my car their for seebcie More

by Stevestelljes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bolton
Dec 03, 2024 -

Mercedes-Benz of Hanover responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2024

Very courteous and professional from checkin to cash out. The even gave the car a wash and vacuum. Black Friday special for select customers was much appreciated. More

by Coulterj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name???
Dec 02, 2024 -

Mercedes-Benz of Hanover responded

Hello we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2024

Friendly, professionally, knowledgeable, courtesy, unbeatable pricing, conveniently, location, car loaner available and excellent service. Will coming back for other services More

by Vinnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
Dec 03, 2024 -

Mercedes-Benz of Hanover responded

Hi Vinnie, we are pleased to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 29, 2024

Mercedes Benz of Hanover is a top quality destination for high-end automobiles. It's Service Department is professional and reliable. More

by bmriccio
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEVEN REBOLO
Dec 01, 2024 -

Mercedes-Benz of Hanover responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.