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Mercedes-Benz of Hanover

Hanover, MA

Overview
Reviews
4.4
642 Reviews
Call Dealership (781) 479-2392

1877 Washington St.

Hanover, MA

02339

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Showing 642 reviews

November 09, 2021

The whole experience was very easy from the selection of the appointment to the drop off with loaner to the pickup as expected. Tricia is very efficient and a pleasure to work with. More

by Jmwinters12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Trish Backlund
Report | Print
Nov 11, 2021 -

Mercedes-Benz of Hanover responded

Nothing brightens our day like hearing we made your service experience so simple and straightforward! Tricia will be grateful for your shoutout to her for her efficient care as well. The Mercedes-Benz Hanover team is grateful to be your chosen service provider, and we look forward to lending a hand with your automotive needs in the future!

October 16, 2021

Megan is an excellent service provider. My only critique of dealership is unavailability of loaners when car is in shop for multiple days. More

by Raherald62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Backlund
Report | Print
Oct 18, 2021 -

Mercedes-Benz of Hanover responded

It's nice to hear that Megan was excellent. However, I'm sorry that you are disappointed by the lack of loaners, and I wish that we could have better served you. If there's anything we can do to help, please let us know! Best, Dan Bolton - Service Manager - (781) 924-4221

Oct 18, 2021 -

Raherald62 responded

Not sure if i responded correctly. I think i replied. COngrats to you and meg on a good hire. Best ive dealt with at a mb dealership here or in fl. Randall herald

October 09, 2021

Looking for the best in class Service for you Mercedes Benz? Look no further than MB Hanover. Dan Bolton has put together the best service team in New England and my favorite service advisor is Chavin Fag More

by VLVAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chavin Fagan , Daniel Bolton
Report | Print
Oct 11, 2021 -

Mercedes-Benz of Hanover responded

This review means the world to us! Thank you for your confidence in Dan, Chavin, and our service team here at Mercedes-Benz Hanover. Safe travels until we see you next!

October 08, 2021

Service is always great, a bit expensive, but good. Kaitlin is always nice with a great personality. More

by brianm_4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
Report | Print
Oct 08, 2021 -

Mercedes-Benz of Hanover responded

Thank you for the great review, Brian! We appreciate your business and are happy to hear that you had such a successful service experience working with Katilin. Drive safely, and we hope to see you back at Mercedes-Benz Hanover!

October 02, 2021

Great service and friendly personnel. Meghan was very helpful and communicative. I would highly recommend Mercedes Hanover More

by clacaillade
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Meghan
Report | Print
Oct 02, 2021 -

Mercedes-Benz of Hanover responded

We are always happy to help you out! It is great to see that Meghan is going above and beyond to create fantastic experiences for our valued guests. Thanks for supporting Mercedes-Benz Hanover!

September 27, 2021

It was a professional and friendly experience. Chavin the service manager took personal interest in making sure all items were addressed. More

by Homeoftl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chavin
Report | Print
Sep 27, 2021 -

Mercedes-Benz of Hanover responded

We love to hear that you had such a wonderful experience at Mercedes-Benz Hanover! Thank you for taking a moment to acknowledge your professional visit with Chavin. We'll see you next time!

July 10, 2021

Did not inform me of needing brakes, even though I felt there was a problem. Said it was the old brake fluid. Rude about it. More

by Debrapolucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Bolton
Report | Print
Jul 12, 2021 -

Mercedes-Benz of Hanover responded

Debra - This doesn't sound like the accommodating and friendly service we pride ourselves on here, and I would be more than willing to speak with you directly about this and ensure that we do what we can to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Dan Bolton - Service Manager - (781) 924-4221

Jul 12, 2021 -

Debrapolucci responded

Dan we already talked. Yes, please give me a call. This event is inexcusable, your attitude was so unprofessional. Very disappointed.

June 25, 2021

Patricia did a wonderful job as a Service Advisor and was easy to deal with. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Backlund
Report | Print
Jun 25, 2021 -

Mercedes-Benz of Hanover responded

Hello Joe! Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Mercedes-Benz Hanover team. We will be sure to let Patricia know you appreciated the assistance while servicing your car. Drive safely, and we hope to see you again down the road!

June 24, 2021

Excellent service! Patricia is a sweetheart! Very attentive. Kept me posted! Thank you Tricia!😃 More

by marianne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Backlund
Report | Print
Jun 24, 2021 -

Mercedes-Benz of Hanover responded

Marianne, thank you for the lovely review and kind words about Patricia! We appreciate your support and will pass your compliments along. Safe travels, from all of us here at Mercedes-Benz Hanover!

May 20, 2021

M-B of Hanover service department has consistently performed quality service and advice to me. I value their expertise, and recommend them highly. See them soon! More

by ichheisesheila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Kuzenzov
Report | Print
May 20, 2021 -

Mercedes-Benz of Hanover responded

We are more than pleased to hear that our team delivered professional service which made your experience a success from start to finish. We are grateful to have earned your business and hope to see you back soon at Mercedes-Benz Hanover. Have a wonderful day!

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