Mercedes-Benz of Hanover
Hanover, MA
Filter Reviews by Keyword
By Type
Showing 642 reviews
Mixed review. This is my first new MB. On the positive side quality of service was good, and it was done on schedule. On the negative side cost was excessive. This is my first new MB. On the positive side quality of service was good, and it was done on schedule. On the negative side cost was excessive. Basic 20,000 mile service (oil and filter change, brake fluid change, cabin air filter change) cost more than $600. They charged more than $60 for an oil filter and more than $50 for wiper blades. As a former certified mechanic who previously owned 2 preowned MBs, I know the costs for these parts in a retail outlet or online are a fraction of what they charged. Perhaps costs at other MB dealers would be similar. But, if you plan to have your car serviced at Hanover be prepared to pay excessive fees. More
Smooth transition start to finish. Great sales people and staff. Didn’t feel any pressure and everyone was very helpful with getting me to my price range Great sales people and staff. Didn’t feel any pressure and everyone was very helpful with getting me to my price range More
Service was great, communicates regularly on updates, handles customers professionally, great attitude, takes care of your needs, completes job in a timely manner. handles customers professionally, great attitude, takes care of your needs, completes job in a timely manner. More
Excellent sales experience with Albert Rivera! A professional who listened to our needs, he worked to deliver a perfect car & financial Package. Everyone we interacted with had the same professio A professional who listened to our needs, he worked to deliver a perfect car & financial Package. Everyone we interacted with had the same professional Manner. Looking forward to driving my new car! More