Mercedes-Benz of Hanover

Had a 9:15 a. m. appt. for 20K service, called first time four hours later for an update waited for a call back from service advisor, nothing, called back one hour m. appt. for 20K service, called first time four hours later for an update waited for a call back from service advisor, nothing, called back one hour later, still no response, Went up to dealer to find out what the heck is going on - less than pleased with the service advisor and how he finally responded to me! I have always experienced excellent service, very prompt with the service, and received a call back if the advisor could not take my call right away in a very timely manner, don’t know what’s up with this dealership (service department) but there is a definite change! More

Everyone is attentive to questions. Also very knowledgeable. I would not take my car anywhere else. My car looked great when it was finished. It is nice to have that comfortable feeling Also very knowledgeable. I would not take my car anywhere else. My car looked great when it was finished. It is nice to have that comfortable feeling that I made the right choice buying the car there and also maintaining it there. Katelyn was great. Could not have been more attentive. She is an Aplus Thank you for taking care of my car. I will definitely recommend this company to others. Please make this 100 as if it went higher that is what I would have written. The service people were also awesome. Good job everyone. ! More

Transaction was friendly, efficient, and exceeded expectations. Would highly recommend this dealership to family and friends. expectations. Would highly recommend this dealership to family and friends. More

The dealership was professionall, friendly, easy to work with and scheduling an appointment was easy with and scheduling an appointment was easy More

Eric was super helpful and went above and beyond. Will definitely be back for my service needs. Will definitely be back for my service needs. More

I was kept informed through the repair process. They even found that the warranty would cover some of the necessary repair. Yippee! They even found that the warranty would cover some of the necessary repair. Yippee! More

I had a wonderful experience with purchasing my new car from MB of Hanover. Justin C. was the salesman who was very professional and knowledgeable. He continues to ensure that I understand and can work al from MB of Hanover. Justin C. was the salesman who was very professional and knowledgeable. He continues to ensure that I understand and can work all the electronics in my new vehicle. More

I’ve been to at least 5 Mercedes dealers over 20 years to buy and service cars. Hanover is the by far the worst I’ve encountered. I am actively looking for another car, but after Hanover’s shoddy repair an buy and service cars. Hanover is the by far the worst I’ve encountered. I am actively looking for another car, but after Hanover’s shoddy repair and poor customer service, I won’t be buying another Mercedes. I had my car towed to the dealer after the power steering stopped working while I was driving on a highway at night. I spent $1200 for a repair that was turned around quickly but did not fix the issue. After a drive to another state 3 days after Hanover’s repair, I was forced to take my car to a local European car repair who charged me an additional $1000 to resolve the power steering issue. Jennifer Romboldi in Customer Service was useless and sounded like all she did was deal with unhappy customers all day. I never received the promised return call from the service manager despite multiple phone calls. Avoid this place like the plague. More

I am driving back to Florida and needed a safety check for my gorgeous 2021 GLC Coupe 300 4 Matic that I adore. It only has 16,000 on it but never take chances. They found a nail in my tire. I’m gratefu for my gorgeous 2021 GLC Coupe 300 4 Matic that I adore. It only has 16,000 on it but never take chances. They found a nail in my tire. I’m grateful. They run a professional organization from the time you enter the front door till the time they walk you out to your car. They leave you with the farewell saying I hope you had a good day. Well, yes I did! I was treated with respect and kindness. More